So I am dealing with iMotorsports. We are trading in a bike and purchasing a Spyder. For those of you that have dealt with them on a trade, how was the response to your emails or text messages? The finance manager that I have been dealing with had been pretty quick about responding, but the sales person has been very slow responding sometimes not at all. This has made this a not so pleasant experience. I don't mind if it takes a while, I just want to be keep in the loop of what is going on. Has anyone else had these issues?
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Question about iMotorsports
- Thread starter Bsmith88
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Jarred
New member
Same problem
I had the same problem w them. It was like he had no interest in selling me anything. I sent an email and a salesman emailed me back. I returned that email, gave him my cell and asked he call me as soon as he had a few minutes to speak, and told him I was planning on going to a local dealer that afternoon. He never called. So I called him about an hour before I went to local dealer, the guy answered the phone but hardly spoke. Was very odd call. I spoke w or visited 4 different Can Am dealers and ended up buying from a dealer about an hour away from me.
‘Seems like people either have a great experience w them, or horrible.
i didn’t buy from them so I can’t tell u what the process is like but I’ve read some people complain how long it took to get title/tags. And read another complaint about buying from them but living out of state.
‘I live in NY and friends told me it’s best to buy local, when it comes to servicing the vehicle, dealers take care of people who bought from them, not so much on bikes bough elsewhere. But that’s just hear say.
‘Good luck, hope you have a great buying experience. Spyder is an awesome machine!
I had the same problem w them. It was like he had no interest in selling me anything. I sent an email and a salesman emailed me back. I returned that email, gave him my cell and asked he call me as soon as he had a few minutes to speak, and told him I was planning on going to a local dealer that afternoon. He never called. So I called him about an hour before I went to local dealer, the guy answered the phone but hardly spoke. Was very odd call. I spoke w or visited 4 different Can Am dealers and ended up buying from a dealer about an hour away from me.
‘Seems like people either have a great experience w them, or horrible.
i didn’t buy from them so I can’t tell u what the process is like but I’ve read some people complain how long it took to get title/tags. And read another complaint about buying from them but living out of state.
‘I live in NY and friends told me it’s best to buy local, when it comes to servicing the vehicle, dealers take care of people who bought from them, not so much on bikes bough elsewhere. But that’s just hear say.
‘Good luck, hope you have a great buying experience. Spyder is an awesome machine!
oldguyinTX
New member
I traded my 2013 RT-L to imotorsports for a 2017 RT-S. Was the transaction seamless? Hardly. Could I have gotten more than the trade-in value for my 2013? Probably not, as another dealer offered the same trade-in price. I agree that they price at MSRP, they don't discount, even on leftovers, they only give BRP rebates. But keep in mind that they deliver the new one to you and pick up your trade at the same time. I signed for the 2017 on 7/24 and it was delivered on 8/3, and my trade taken away, so that was the best part. Getting my registration was a nightmare beyond belief. They use a third party vendor for out of state registrations, and it takes forever. Yes, they gave me a 30 day "drive away" temp tag, and I did finally get the registration delivered to me by UPS from some company in Colorado, and when I opened that, inside was an unopened envelope addressed to me from the DMV here in CT. :dontknow: In hindsight, I would have done it all here at home myself, had I known how long it would take versus how much I paid for the service. I will say that I dealt with the salesman only initially, a few phone calls and Emails. I then dealt exclusively with Perry Lerman, the finance officer. He's the guy that really made it all happen.
Would I do deal with them again? Yes, knowing what I know now, but I will do my own DMV and get it done in one day. Am I happy with the new one? You bet, (1330 Club!) and, more importantly, my bride loves it in the same way that she hated the "Great White Lemon", if that actually makes any sense.
Would I do deal with them again? Yes, knowing what I know now, but I will do my own DMV and get it done in one day. Am I happy with the new one? You bet, (1330 Club!) and, more importantly, my bride loves it in the same way that she hated the "Great White Lemon", if that actually makes any sense.
Ex-Rocket
Well-known member
I have purchased 2 Spyders from them, a 2015 RTS and a 2017 F3L. I mostly dealt with the owner on both purchases. I did try to deal with Jason on my trade in, but he didn't give me what I needed, so I went straight to the top. Both times I also had a trade-in. I do have to agree that it took too long to get my tags for the bike, plus I didn't get a drive out tag. But Perry fixed me up with one in quick fashion. I would probably buy from them again, if I ever decide on another Spyder. I'm on my 3rd Spyder so far.
I am kind of
I'm selling my Spyder, so used their link on the site for buying bikes. Got an instant computer response, but since it was after they closed it did not surprise me. The next day I got an email from Ian Pearson asking for VIN, pictures, and history. Took me a couple days to get the pictures they wanted, but sent off the info. That was the last I heard from them. Waited 12 days, and went back to their site, so yesterday I followed the link to sell them bikes. Again got the computer generated response, again not surprised, as they were closed. Have not heard anything from them yet from either attempts. They advertise stress free, but has not been so far.
I'm selling my Spyder, so used their link on the site for buying bikes. Got an instant computer response, but since it was after they closed it did not surprise me. The next day I got an email from Ian Pearson asking for VIN, pictures, and history. Took me a couple days to get the pictures they wanted, but sent off the info. That was the last I heard from them. Waited 12 days, and went back to their site, so yesterday I followed the link to sell them bikes. Again got the computer generated response, again not surprised, as they were closed. Have not heard anything from them yet from either attempts. They advertise stress free, but has not been so far.
662SpyderRyder
New member
I’m also currently trading/buying from iMotorsports and will say that things are positive. Smooth process thus far. Jayson called me last night to tell me to expect delivery this Saturday.
One kind of negative thing I will mention is that you need to know what you want. They won’t come out and ask you what positions of the ufit system you want/need. I had to ask. I had to ask for the blue ridge windshield to be installed. No “would you like any accessories? Maybe a windshield?” Which all of that is fine, I just got the feeling I had to remember all the things I wanted to ask about, like they’re not just super informative passed Year/Model. Also, they could be a little more transparent with the goings on behind the scenes. I’ve had to call and ask for updates and I felt considering the money I’m spending they could do more to keep me informed. Perry sarcastically likes to give me crap about calling (which I haven’t done that much of) and finally I told him in a serious tone: “if y’all would ever call me, I might not have to.” Anyway, I end up speaking with the Perry-the finance guy more than the sales guy and he might not be too keen on lead times and installation and so forth. For instance, Perry called me today to tell me what Jayson told me last night. All in all though.. I’m very impressed with it all and they do a fine job (thanks to the $4500 BRP rebate). I just wish they were slightly more transparent and informative considering I’m buying sight unseen and online. If I was physically coming to the dealership, I doubt it would be an issue.
Ill update as things progress.
One kind of negative thing I will mention is that you need to know what you want. They won’t come out and ask you what positions of the ufit system you want/need. I had to ask. I had to ask for the blue ridge windshield to be installed. No “would you like any accessories? Maybe a windshield?” Which all of that is fine, I just got the feeling I had to remember all the things I wanted to ask about, like they’re not just super informative passed Year/Model. Also, they could be a little more transparent with the goings on behind the scenes. I’ve had to call and ask for updates and I felt considering the money I’m spending they could do more to keep me informed. Perry sarcastically likes to give me crap about calling (which I haven’t done that much of) and finally I told him in a serious tone: “if y’all would ever call me, I might not have to.” Anyway, I end up speaking with the Perry-the finance guy more than the sales guy and he might not be too keen on lead times and installation and so forth. For instance, Perry called me today to tell me what Jayson told me last night. All in all though.. I’m very impressed with it all and they do a fine job (thanks to the $4500 BRP rebate). I just wish they were slightly more transparent and informative considering I’m buying sight unseen and online. If I was physically coming to the dealership, I doubt it would be an issue.
Ill update as things progress.
Dennis in Lodi
Member
My experience
This is a really big place. The indoor warehouse is like a football field and completely full on Motorcycles. I suspect each lower level sales person is flooded with leads and goes after the most interested and ready to go client while missing the boat on other good Leads?
They honored the trade in price we ball parked over the phone, which was nice.
When I went to register the bike in Wisconsin the DOT person said she needed proof that it has an emissions sticker or something. I told her this is not a home made bike and I have registered one before. Didn't matter.
So I got back in line and got another DOT counter person and got the title without a glitch??? I flashed the title to the 1st counter person as I walked by and said screw you.
So basically my experience with I motor sports was good, but I was just one of the many being herded through that day, nobody special.
Dennis
This is a really big place. The indoor warehouse is like a football field and completely full on Motorcycles. I suspect each lower level sales person is flooded with leads and goes after the most interested and ready to go client while missing the boat on other good Leads?
They honored the trade in price we ball parked over the phone, which was nice.
When I went to register the bike in Wisconsin the DOT person said she needed proof that it has an emissions sticker or something. I told her this is not a home made bike and I have registered one before. Didn't matter.
So I got back in line and got another DOT counter person and got the title without a glitch??? I flashed the title to the 1st counter person as I walked by and said screw you.
So basically my experience with I motor sports was good, but I was just one of the many being herded through that day, nobody special.
Dennis
Just me, but I'd give your local servicing dealer every opportunity to earn your business. It is in your best interest in the long run to maintain a good and healthy relationship with your local dealer....even if it costs you a coupla hundred dollars more.
Only if your local dealer is totally unreasonable, then and only then try something like iMotorsports.
Only if your local dealer is totally unreasonable, then and only then try something like iMotorsports.
Fatcycledaddy
Active member
I went there is person and was VERY pleased with there pricing and service.
Jason is the sales person I dealt with, and he even gave me his cell number to contact him direct with any questions.
I have had nothing but awesome treatment every time I have called them.
Jason is the sales person I dealt with, and he even gave me his cell number to contact him direct with any questions.
I have had nothing but awesome treatment every time I have called them.
blacklightning
Well-known member
I have posted this before, but here it is again. I traded in my 2012 RSS for a 2016 F3T. I got a quote from them in February on my trade in value, and pricing on the bike I wanted. Then I went to their site in April and found out that the pricing on the bike I wanted had dropped $2k. I called Jason and asked if they would still allow me the $9k for my RSS (I only paid $8k for it 6 months earlier). He said I will call you back. 30 minutes later he called and we struck a deal. The next day I was emailed the paperwork. I took that down to my bank and we wired them the money. I told him we had a mountain trip in under 2 weeks, and would he have my bike ready. He said he would try. We were leaving on a Tuesday and delivery was to take place on Monday. I got a call on the previous Friday saying that the bike would not be ready. I told him that was not a problem, but that the RSS would have about 1500-2000 additional miles, as we were still going (I actually was looking forward to taking the RSS on the trip anyway). He asked where we were going and I told him Gatlinburg, Tn. He asked if he could call me back. 1 hour later he asked if he could meet me in Gatlinburg and deliver the bike:yikes:. I said, OK. We arrived in Tn. at the cabin on Tuesday evening around 6. I got a call around 6:30 from the delivery guy. He said it was late, and could we do the exchange Wednesday morning. Wednesday morning, we met him in the Walmart parking lot in Pigeon Forge. He backed out my new bike, and loaded up my RSS.
The only hickup was that he didn't have my 60 day tag. But, Jason emailed it to me and I was able to print it out and still ride. Also, they forgot to set the U-fit pegs up correctly. He appoligized for that and sent the correct rods directly to my house. The were there when I got home the following Sunday. To top this off, I purchased the vehicle for $5500 less than MSRP.
If I ever buy another new bike, I will check with them first.:firstplace:
The only hickup was that he didn't have my 60 day tag. But, Jason emailed it to me and I was able to print it out and still ride. Also, they forgot to set the U-fit pegs up correctly. He appoligized for that and sent the correct rods directly to my house. The were there when I got home the following Sunday. To top this off, I purchased the vehicle for $5500 less than MSRP.
If I ever buy another new bike, I will check with them first.:firstplace:
Shadowkast
New member
Random question I was thinking about laying awake last night: is the gas tank bone dry when it gets delivered?
Edit: (second question) can I get this Jayson's email. He seems way more helpful than the other guy that contacted me.
Edit: (second question) can I get this Jayson's email. He seems way more helpful than the other guy that contacted me.
Last edited:
blacklightning
Well-known member
Mine was delivered with a full tank of gas. As for Jason, I think it would be best to just call and ask for him. Then you can get his email and start coorespondense.
Ex-Rocket
Well-known member
Both of my new bikes came with almost full tank of gas.
Jarred
New member
Jason
I “worked”w a Jason B (don’t wanna give full name, I wasn’t happy). Here is his info:
work # is (630)529-5200
cell (847)483-4604
email: [email protected]
I told him I’ve been looking at Spyders since 2009, and was finally ready to pull the trigger. But also told him I was considering just paying in full, not financing. Some people get financing kick backs, or maybe he was just having a bad day/week. Happens to all of us.
Good luck.
I “worked”w a Jason B (don’t wanna give full name, I wasn’t happy). Here is his info:
work # is (630)529-5200
cell (847)483-4604
email: [email protected]
I told him I’ve been looking at Spyders since 2009, and was finally ready to pull the trigger. But also told him I was considering just paying in full, not financing. Some people get financing kick backs, or maybe he was just having a bad day/week. Happens to all of us.
Good luck.
ARtraveler
R.I.P. Dwayne
RE: financing YUP! on some of that. Look up dealers reserve.
If you are going to pay cash--save that information for after the deal is consummated. Get the out the door price in writing--then you can write them a check. :thumbup:
Fatcycledaddy
Active member
:agree: mine came with a full tank also.
662SpyderRyder
New member
That's good to know as I definitely have a full tank in the slingshot I'm trading to them.
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