Studybaker Bob
New member
First, we had a computer problem & Lamonster helped us work it out - thank you!
Carlo from BRP called on 1-4-11 to asure us that BRP wanted to fix the Spyder from hell and to make us happy. He still wanted us to wait until it warms up & for us to ride it up to their test track up in NE Wisconsin, 175 miles away, so their high teck techinians could ride it and ride with us to make sure I was not doing something wrong. Many other spyder owners are having some of the problems we are having. I told Carlo we are not waiting another 3 to 6 months for it to warm up. I told him we have been more than patient & we feel this problem needs to be fixed in the next 3 to 6 weeks. We did not want to go through another riding season with it sitting in the service dept.
Carlo & I agreed to have Tousley service dept. come & pick up our 2008 Spyder se5 rs and to try to fix it. I went out and uncovered our Spyder and started it up so it would be ready when they picked it up. The spyder had not been started since I rode it home after spending about 3 weeks in Tousley service dept. & they installed all new electrical components with BRP's high teck technitions supervision. It has been sitting at our house since 11-17-10. During this last time at Tousley, they had not corrected all of the electrical problems. When I started it up on 1-5-11 in preparation for Tousley to pick it up, the check DPS light in the instrument panel was flashing and the orange check engine light was on in the right rpm instrument. I let it idol to warm it up or about 10 to 15 minutes & check DPS & engine light stayed on all that time. The next morning, I started the spyder again, & check DPS & engine light did not come on.
That morning, we went to Tousley to talk with Art, service manager, and discussed the situation. We decided that it was not a good idea to take the spyder to Tousley because you have to ride it & put on some miles to know what I am talking about & see what it is doing.
Mechanics in dealerships do not get paid to diagnois or test ride. They only get paid to remove & reolace parts
& adjustments.
Art & I decided that BRP need to take it down South somewhere were it is warmer & they can ride it several hundred miles per day.
I called Carlo to advise of our decision on 1-5-11, put Carlo was on vacation again, so I left a message on his answering machine to get back to us as soon as possible. I also explained to Carlo on his answering machine that I thought BRP would be much further ahead, time & money wise, to stop beating a dead horse trying to fix something they can not fix. Step up to plate & replace our 2008 for the 2009 black & red spyder se5 that's been sitting on Tousleys floor for two years.
Everyone will agree that a happy customer is their best advertising, and an unhappy customer is their worst advertising.
It seems like to us that BRP would want to get our 2008 back up to the R & D shop in Canada so they could diagnois it, figure out how to fix it so they could help the poor mechanics in the service depts.
Everyone would be much happier. Poor Carlo & the nice girls in customer service dept. jobs would be much easier. Everytime Carlo picks up the phone, it us a problem.
Thanks much. Studybaker Bob
Carlo from BRP called on 1-4-11 to asure us that BRP wanted to fix the Spyder from hell and to make us happy. He still wanted us to wait until it warms up & for us to ride it up to their test track up in NE Wisconsin, 175 miles away, so their high teck techinians could ride it and ride with us to make sure I was not doing something wrong. Many other spyder owners are having some of the problems we are having. I told Carlo we are not waiting another 3 to 6 months for it to warm up. I told him we have been more than patient & we feel this problem needs to be fixed in the next 3 to 6 weeks. We did not want to go through another riding season with it sitting in the service dept.
Carlo & I agreed to have Tousley service dept. come & pick up our 2008 Spyder se5 rs and to try to fix it. I went out and uncovered our Spyder and started it up so it would be ready when they picked it up. The spyder had not been started since I rode it home after spending about 3 weeks in Tousley service dept. & they installed all new electrical components with BRP's high teck technitions supervision. It has been sitting at our house since 11-17-10. During this last time at Tousley, they had not corrected all of the electrical problems. When I started it up on 1-5-11 in preparation for Tousley to pick it up, the check DPS light in the instrument panel was flashing and the orange check engine light was on in the right rpm instrument. I let it idol to warm it up or about 10 to 15 minutes & check DPS & engine light stayed on all that time. The next morning, I started the spyder again, & check DPS & engine light did not come on.
That morning, we went to Tousley to talk with Art, service manager, and discussed the situation. We decided that it was not a good idea to take the spyder to Tousley because you have to ride it & put on some miles to know what I am talking about & see what it is doing.
Mechanics in dealerships do not get paid to diagnois or test ride. They only get paid to remove & reolace parts
& adjustments.
Art & I decided that BRP need to take it down South somewhere were it is warmer & they can ride it several hundred miles per day.
I called Carlo to advise of our decision on 1-5-11, put Carlo was on vacation again, so I left a message on his answering machine to get back to us as soon as possible. I also explained to Carlo on his answering machine that I thought BRP would be much further ahead, time & money wise, to stop beating a dead horse trying to fix something they can not fix. Step up to plate & replace our 2008 for the 2009 black & red spyder se5 that's been sitting on Tousleys floor for two years.
Everyone will agree that a happy customer is their best advertising, and an unhappy customer is their worst advertising.
It seems like to us that BRP would want to get our 2008 back up to the R & D shop in Canada so they could diagnois it, figure out how to fix it so they could help the poor mechanics in the service depts.
Everyone would be much happier. Poor Carlo & the nice girls in customer service dept. jobs would be much easier. Everytime Carlo picks up the phone, it us a problem.
Thanks much. Studybaker Bob
opcorn:
