Oil Catch Can Warranty issues..

[Putt-Putt]

Yup! I had to tighten the drain plug 1/2 turn to snug it up when it came back from the dealer. That solved the big oil leak, but after a couple hours I still get a few drops from right directly under the drain plug, and the plug surface is wet. I have dried off EVERY part I can get to around, over top and underneath the drain plug to make sure that there is no risidual oil from anywhere else leaking down. This is the only place I have oil dripping. And....it takes a couple hours after everything is wiped down, before I get a drip or two on a clean white rag.

I am convinced that the dealer will never admit them doing anything wrong. I admit that the oil catch can could have leaked and run down, but I checked all that out, and made sure I wiped everything down starting at the top and working my way down. They apparently haven't seen the catch can mod, and so right away "went off" on me about my "contraption" and they are convinced without looking any farther that this is the source of the problem. The catch can has been on for about 2400 miles and I haven't had a leak.

I am just frustrated at how the mechanic and General Manager were so defensive and mad on the phone. I couldn't get a word in edge wise, as they just went ballistic about some contraption I added, and how it is effecting my lubrication system, and how I just voided my warranty!!

I just can't believe it! What a very unproffesional group of people!!

I am in the service business, and you DO NOT treat customers in this matter!

I will keep everyone posted when I hear from the dealer.

Who is this goofy dealer? As I sure as hell don't ever want to do business with him. This info. might save a lot of spyder owners GRIEF!

 

[truck 85]

:2thumbs:

Also keep in mind - for any permanent fix you must use duck tape.

 

[vendit]

Got my Spyder back from dealer.....

I got my Spyder back from Great Lakes Powersports in Flint Michigan. They removed my catch can mod and replaced with stock hose. The copper crush washer apparently was bad on the crank case drain plug. I looked at the new washer before I left the dealership and it was very shiney new, and had an even compresion profile all the way around!! Funny thing about that...the other one they used on my oil change was compressed to almost nothing on one side before, hence causing the leak!!!

I talked with the General Manager for awhile, and asked him why I was teated so badly by the service manager, mechanic and himself. He told me that he doesn't like his mechanics talking with the customer, because he doesn't have customer service skills. Unbelievable!! He also told me that his mechanic has been working on bikes, etc for 30 years, and that in his mind, he DOESN'T make mistakes!! They still don't believe that the drain plug was not tight when I got it back!

The manager told me that he called BRP about the oil in the airbox problem my unit has, and they told him that they are not aware of any type of problem like this! (yeah, right!) :gaah:

While the manager was quiet and listened to what I had to say, (I was calm) I still got the impression that he felt my leak was strictly from the catch can mod, and that they still didn't do anything wrong.

I had to pay for parts and labor to put the stock hose back on, and they also charge me $2.99 for a copper washer. This must be a super duoer copper washer for $2.99! The ones they charged me for the oil change were only 99 cents! They DID pay for the new oil......of course they had put the wrong oil in to start with.......so they better pay for it! The service mgr acted like he was giving me a special deal by giving me the new oil for free!

I am just glad to have my Spyder back home in my garage, and I guess I have to chalk this one up to one of those life lessons. I will be doing my own oil changes from here on out.

I want to thank everyone for your candid reply's and suggestions. I appreciate the feedback! It's nice to have this forum for help and a sounding board for problems. The Spyder Lovers community is GREAT!

:bowdown::bowdown::bowdown::bowdown::bowdown:

 

[brutus450]

The manager told me that he called BRP about the oil in the airbox problem my unit has, and they told him that they are not aware of any type of problem like this! (yeah, right!) :gaah:

Im glad you got your bike back properly working. What a bunch of idiots.

BRP KNOWS its an issue - he's lying out his teeth!! My shops mechanic has been to BRP classes where they talked about the problem and is looking at fixes!!

Ride on............and find a new dealer:2thumbs:

 

[dltang]

I got my Spyder back from Great Lakes Powersports in Flint Michigan. They removed my catch can mod and replaced with stock hose. The copper crush washer apparently was bad on the crank case drain plug. I looked at the new washer before I left the dealership and it was very shiney new, and had an even compresion profile all the way around!! Funny thing about that...the other one they used on my oil change was compressed to almost nothing on one side before, hence causing the leak!!!

I talked with the General Manager for awhile, and asked him why I was teated so badly by the service manager, mechanic and himself. He told me that he doesn't like his mechanics talking with the customer, because he doesn't have customer service skills. Unbelievable!! He also told me that his mechanic has been working on bikes, etc for 30 years, and that in his mind, he DOESN'T make mistakes!! They still don't believe that the drain plug was not tight when I got it back!

The manager told me that he called BRP about the oil in the airbox problem my unit has, and they told him that they are not aware of any type of problem like this! (yeah, right!) :gaah:

While the manager was quiet and listened to what I had to say, (I was calm) I still got the impression that he felt my leak was strictly from the catch can mod, and that they still didn't do anything wrong.

I had to pay for parts and labor to put the stock hose back on, and they also charge me $2.99 for a copper washer. This must be a super duoer copper washer for $2.99! The ones they charged me for the oil change were only 99 cents! They DID pay for the new oil......of course they had put the wrong oil in to start with.......so they better pay for it! The service mgr acted like he was giving me a special deal by giving me the new oil for free!

I am just glad to have my Spyder back home in my garage, and I guess I have to chalk this one up to one of those life lessons. I will be doing my own oil changes from here on out.

I want to thank everyone for your candid reply's and suggestions. I appreciate the feedback! It's nice to have this forum for help and a sounding board for problems. The Spyder Lovers community is GREAT!

:bowdown::bowdown::bowdown::bowdown::bowdown:

Sorry you had such a bad experience with Great Lakes. I know from just being in there and dealing with their sales people on a number of occasions, Brian and I would not be doing business with them. We went their for a demo when the spyder's first came out and tired them a number of times. We even went to them before the spyder when I was looking at purchasing a scooter. Not one single time that we were in Great Lakes Power Sports in Flint MI did I feel like we were getting good service or being spoken to with knowledgeable sales person. They have a great display of bikes on their showroom floor and they are hugh but we have found far better service and satisfaction with a small dealership up in Mount Morris. Nord Ride has treated us right and has never made up feel like anything is our fault. The service department has seen and appreciated many of the mods we have done on our spyders. The owner himself has some of Evan's mods on his spyder and carries them in stock for other owners. I hope you find a good dealer to work with for any further issues, maintenance or just general warranty work.

 

[bjt]

I got my Spyder back from Great Lakes Powersports in Flint Michigan. ...

Do yourself a favor and ride 5 miles north on I 75 next time and go to Nordride. Your story about Great Lakes Power Sports' service department and my experience with their sales and parts staff show me that no part of their business is worth dealing with. For being a "superstore", they charge exorbitant prices on all their gear. Their riding apparel, on sale, was still a lot higher than the local bike gear store's regular prices. :dontknow:

Nordride is a family owned, customer oriented business. :2thumbs:

FWIW, about 3 months ago, I talked with Roger (the service manager at Nordride) about doing some type of oil catch can mod to my Spyder. He actually recommended some other options (like an inline fuel filter or an air / oil separator) and looked through his foam air filter material to try and see which would be best if I decided to try putting just a little piece of foam filter in the crankcase vent hose. To me, that shows that he would have no issues with a customer having an oil catch can installed on their Spyder.

 

[vendit]

Thank you again for all your support! I definitely am going to try out Nord Ride in Mt. Morris. They sound much more customer friendly, and seem more knowledgable about Spyders than Great Lakes Powersports in Flint, Michigan. I like the idea that Nord ride also carries some accessories including Evans! That's awesome. Great Lakes doesn't carry any Spyder accesories or add-ons of any kind. They don't even have any Can Am clothing, hats, etc.

Thanks Again! Ride Safe, and Happy Holidays!

Mike :thumbup:

 

[bjt]

Thank you again for all your support! I definitely am going to try out Nord Ride in Mt. Morris. They sound much more customer friendly, and seem more knowledgable about Spyders than Great Lakes Powersports in Flint, Michigan. I like the idea that Nord ride also carries some accessories including Evans! That's awesome. Great Lakes doesn't carry any Spyder accesories or add-ons of any kind. They don't even have any Can Am clothing, hats, etc.

Thanks Again! Ride Safe, and Happy Holidays!

Mike :thumbup:

While they don't have a huge stock, they do carry some of the Can-Am apparel and I think they'll order anything that they don't have in stock.

http://www.nordride.com/aboutus.htm