NOT happy with my dealer service...

[ARtraveler]

BTW, one thing I do recall them mentioning when I arranged the service was the flushing the brake fluid was a "two person job."

That's the first I ever heard of such a thing, my spidey-sense was calling BS on that. Anyone know if that's true?

We keep watching on this one. Have not seen this in print that I can recall. If they try to double up on the labor because of that--all I can say is ooooooooooooooooooooooooboyyyyyyyyyyyyyyyyyyyyyyyy!

 

[Bob Denman]

A two-person job? :gaah:
I've got to throw the Bull:cus: flag on that one...
There's lots of brake bleeder kits that only require one human with "almost average" intelligence to run them...
...And I even built one out of a turkey baster!

 

[beanoil]

BTW, one thing I do recall them mentioning when I arranged the service was the flushing the brake fluid was a "two person job."

That's the first I ever heard of such a thing, my spidey-sense was calling BS on that. Anyone know if that's true?

Unless the Spyder has some magic braking system, a container of fluid, a mityvac, and one person is all thats needed. I'm surprised some enterprising individual hasn't bought a new master cap and used a Motive pressure bleeder for the process. FYI, the bleeding process is easier (no matter what you work on) if you use ATE SuperBlue. When the fluid changes color, you know you have that line and wheel cylinder done. Next time, a switch back to gold does the same. http://thmotorsports.com/i-510372.a...type=pla&kw=&gclid=CPzXrZ32u7cCFZPm7AodLwIAww

 

[TuckMiddle]

I have a service plan and they do everything on the published inspection sheets. Last month,at 28,000 miles, they did every item, including the valve Insp, front brakes and any other conceivable item and the bill was $2950. All was paid for by the service plan which covers all labor for 3 years and 6 oil changes, 6 major Insp, 2 batts, and a couple other goodies I can't remember. I won't reveal the cost , but I've got copies of all work, parts, misc, etc. Doing every single
thing BMP has on the Inspections, I am light years ahead dollar wise and probably would have spent more than this service agreement Has cost and I have another 15 month to go on the agreement with one oil change, one batt, and two more major insp, plus any labor for tires, troubleshooting, etc
Outstanding investment as far as I am concerned. Oh, trouble shooting for problems has been immense For several items That may have been covered by the basic two yr warranty, I'm not sure all of it would have, I never even asked. Today was 3 hours Trouble shooting on the lack of charging the iPod in the trunk and this has been covered by something, as it should be. I also have what amounts to a 5.9 yr ext warranty due to the many unknowns that seem to pop up. All this extended stuff is new to me. I only have ever bought one ext policy' in my life, 75 years and counting rapidly, and that is on the Prius we bought in 2008 that has never had claim except one of the computers at 8 months. So that money goes down the drain in a couple weeks when the 5 years is up.
Sorry this is so long, but I wanted you to realize that there was a way to keep the cost way down, cover many of the mysteries of Spyder ownership and still get max use of our $$$. I dare say we probably saved twice the cost paid for the Mx program and the bike has been pretty much trouble free and Serviced by super technicians and parts folks and even a loaner bike when my wife couldn't pick me up. I have normally done most of my own mx on cars, trucks, bikes, whatever, but with a bunch of back fgixes, shoulder, arthritis plus being a crab, per my wife, I could see the Spyder was a challeng to my abilities so that was the original cause of concern. Now it has worked much better than ever antiscipated and I'm a happy guy. Big red and I are scheduled to be at Maggie Valley, but my wife has a neck operation this Thurs and that may cnx the trip, but I hope to be at Lamonts, regardless.
Tuck

OK, everyone jumps on this, but remember in the beginning, where I listed the 3 year benefits and that the total contract was a whole lot less than this one invoice. I will have 46,000 miles worth of mx for a lot less than this one bill. Again, I'm not defending how they run their business, but about 45,000 miles of parts, sked and unsked mx and free tire mounting at no charge and 2 batteries, if needed, plus troubleshooting and misc make it a good deal. like I said, look at the total benefits for the 3 year period and I believe I was the winner, dollarwise. After the 3 years, I will plan on oil changes and easy stuff, assuming I can still move a wrench. Other things will be worked out to my satisfaction with these folks or others. I was born at night, but not last night!!
Tuck
Tuck

 

[daveinva]

Thanks for the validation on the brake service, I'll be sure to look to see if they charged me double labor for it.

 

[Jeriatric]

I have a service plan and they do everything on the published inspection sheets. Last month,at 28,000 miles, they did every item, including the valve Insp, front brakes and any other conceivable item and the bill was $2950. All was paid for by the service plan which covers all labor for 3 years and 6 oil changes, 6 major Insp, 2 batts, and a couple other goodies I can't remember. I won't reveal the cost , but I've got copies of all work, parts, misc, etc. Doing every single
thing BMP has on the Inspections, I am light years ahead dollar wise and probably would have spent more than this service agreement Has cost and I have another 15 month to go on the agreement with one oil change, one batt, and two more major insp, plus any labor for tires, troubleshooting, etc
Outstanding investment as far as I am concerned. Oh, trouble shooting for problems has been immense For several items That may have been covered by the basic two yr warranty, I'm not sure all of it would have, I never even asked. Today was 3 hours Trouble shooting on the lack of charging the iPod in the trunk and this has been covered by something, as it should be. I also have what amounts to a 5.9 yr ext warranty due to the many unknowns that seem to pop up. All this extended stuff is new to me. I only have ever bought one ext policy' in my life, 75 years and counting rapidly, and that is on the Prius we bought in 2008 that has never had claim except one of the computers at 8 months. So that money goes down the drain in a couple weeks when the 5 years is up.
Sorry this is so long, but I wanted you to realize that there was a way to keep the cost way down, cover many of the mysteries of Spyder ownership and still get max use of our $$$. I dare say we probably saved twice the cost paid for the Mx program and the bike has been pretty much trouble free and Serviced by super technicians and parts folks and even a loaner bike when my wife couldn't pick me up.
Tuck

Tuck, 3K every 14,000 miles means a person would reinvest the total value of a $30.000.00 spyder every 140,000 miles( in 14K services alone - not to mention all the normal wear items). That's just plain nuts. Don't care who is running the pencil. If.....this turns out to be the case with maintaining spyders. They won't make it. Hell, my Vettes never cost that kind of money. And I've had many.

 

[daveinva]

Tuck, 3K every 14,000 miles means a person would reinvest the total value of a $30.000.00 spyder every 140,000 miles( in 14K services alone - not to mention all the normal wear items). That's just plain nuts. Don't care who is running the pencil. If.....this turns out to be the case with maintaining spyders. They won't make it. Hell, my Vettes never cost that kind of money. And I've had many.

Yeah, that's my main concern. In just 14,000 miles, I've spent a LOT getting my bike serviced.

To date, I've been happy paying for the convenience of a dealer doing most of my work, but seeing as it's not so convenient any more, I think I'm done paying for everything I can do myself. No more lazy excuses from now on!

 

[Ga Blue Knight]

The lack of non BRP service centers keeps the price of service high. Until local shops can work on Spyders the high cost of maintenance and shoddy workmanship with untrained and uncaring dealers will continue. In three years I will sell my 2012 RT-S and most likely get another brand of trike if this continues.

 

[waytootall67]

$110 per hour here for labor. I'm having a tire put on the back today. Last one was 149.95 for the tire and today it will be 179.95.

That said, a thourough explaination of the items might be in order for your bill.

How about this one...got rear tire changed out and I asked how much...$219.00 (BRP Kendra) just for the tire. I said hey I just got a 2013 catalog in the mail the day before and the price in there is $199.00. The service writer said they charge a 10% mark up on the list price!!!!:yikes:

 

[Jeriatric]

The lack of non BRP service centers keeps the price of service high. Until local shops can work on Spyders the high cost of maintenance and shoddy workmanship with untrained and uncaring dealers will continue. In three years I will sell my 2012 RT-S and most likely get another brand of trike if this continues.

Just got off the horn with my service dept. If they do 'everything listed in the 14K service' it runs $950.00 - including parts. Shop rate $90.00 hr.

 

[MikeT]

After reading this thread I've got some observations:
1. The rate for labour of $54.00/hour in NY to 150.00 a dealer in IN is BOGUS.BRP better figure out that $3K every 14K miles is a perscription for failure, as someone already posted.
2. Any thought of me selling or trading in my '09 GL1800 trike on an RT-Limited has just gone out the window. Based on the maintenance cost alone. My 3-H-Ds never cost me as much as a Spyder
3. $30K for a early C6 vette is way better a purchase. My 26K C5 cost me $62.00 for a 7 qt. Mobil 1 oil change, filter and inspection today.
Mike

 

[SpyRyd]

My 14,000 mile service cost me $400.00. Skipped the valve check, brake fluid replacement, coolant replacement, oil/filter and oil screen cleaning (did myself) and air filter replacement (since it was replaced at 10,000 miles). Price included installing Bajaron's plugs and wires. Dropped Spyder off and it went in the maintenance bay at 0930 (appointment) and picked it up at 1500. Was at the shop at 1430 and tech was just finishing up with the Tupperware install. Thought the price was fair.

 

[connie9003]

News to me

I have a service plan and they do everything on the published inspection sheets. Last month,at 28,000 miles, they did every item, including the valve Insp, front brakes and any other conceivable item and the bill was $2950. All was paid for by the service plan which covers all labor for 3 years and 6 oil changes, 6 major Insp, 2 batts, and a couple other goodies I can't remember. I won't reveal the cost , but I've got copies of all work, parts, misc, etc. Doing every single
thing BMP has on the Inspections, I am light years ahead dollar wise and probably would have spent more than this service agreement Has cost and I have another 15 month to go on the agreement with one oil change, one batt, and two more major insp, plus any labor for tires, troubleshooting, etc
Outstanding investment as far as I am concerned. Oh, trouble shooting for problems has been immense For several items That may have been covered by the basic two yr warranty, I'm not sure all of it would have, I never even asked. Today was 3 hours Trouble shooting on the lack of charging the iPod in the trunk and this has been covered by something, as it should be. I also have what amounts to a 5.9 yr ext warranty due to the many unknowns that seem to pop up. All this extended stuff is new to me. I only have ever bought one ext policy' in my life, 75 years and counting rapidly, and that is on the Prius we bought in 2008 that has never had claim except one of the computers at 8 months. So that money goes down the drain in a couple weeks when the 5 years is up.
Sorry this is so long, but I wanted you to realize that there was a way to keep the cost way down, cover many of the mysteries of Spyder ownership and still get max use of our $$$. I dare say we probably saved twice the cost paid for the Mx program and the bike has been pretty much trouble free and Serviced by super technicians and parts folks and even a loaner bike when my wife couldn't pick me up. I have normally done most of my own mx on cars, trucks, bikes, whatever, but with a bunch of back fgixes, shoulder, arthritis plus being a crab, per my wife, I could see the Spyder was a challeng to my abilities so that was the original cause of concern. Now it has worked much better than ever antiscipated and I'm a happy guy. Big red and I are scheduled to be at Maggie Valley, but my wife has a neck operation this Thurs and that may cnx the trip, but I hope to be at Lamonts, regardless.
Tuck

My dealer didn't even offer this to me ??? Didn't know it was available....hmmmm figures

 

[connie9003]

Have tools

Just got off the horn with my service dept. If they do 'everything listed in the 14K service' it runs $950.00 - including parts. Shop rate $90.00 hr.

after reading all this I may buy a service manual and learn to do it myself !!! Hmmmm don't think my Spyder will fit on my bike rack :dontknow: now I need a welder to add panels lol

 

[BLUEKNIGHT911]

DEAR DAVE

I feel your PAIN, Welcome to the " DEALER FROM HELL " club......I know you didn't want to join but.....They made you....... :lecturef_smilie: :lecturef_smilie: :agree:.....Mike.............................Post script,,,,If the Spyder wasn't so damn AWESOME ...the Rotten Dealers would have KILLED IT by now,,,,,This is a sad comment on what BRP has to deal with also....

 

[MidLifeCrisis]

Just called my dealer and they quoted me $580 for the 14k full service. Their labor rate is $90 per hour. Something is just wrong with some of the price quotes dealers are asking. I've always thought my dealer was expensive....

 

[Jeriatric]

Just called my dealer and they quoted me $580 for the 14k full service. Their labor rate is $90 per hour. Something is just wrong with some of the price quotes dealers are asking. I've always thought my dealer was expensive....

Parts included?

 

[SpyRyd]

Just called my dealer and they quoted me $580 for the 14k full service. Their labor rate is $90 per hour. Something is just wrong with some of the price quotes dealers are asking. I've always thought my dealer was expensive....

Good price...if they really do the FULL 14k service.

 

[MidLifeCrisis]

Parts included?

That's what they said.

 

[Jeriatric]

That's what they said.

I've heard of price spreads, but nothing like this thread contains. Sure glad I like to bend wrenches.