NOT happy with BRP

[cuznjohn]

NO

So all the good things we hear about BRP has been done with bribes and promise's ?
:gaah:

BRP has never promised me anything with the problems i have had, but once i mentioned law suit they will not talk to me with E mails, only on the phone. so has it come down to us having to invest into a recorder so we have them on tape to get the help they promises us. how can we trust when things like this happen. this is very discouraging and we should not have to worry about this kind of stuff when there are more important things in life to worry about.

 

[Jeriatric]

Waiting to hear BRP response AND True follow thru.

We may never know the true outcome of any corrective action. Having lived through a similar experience with an unrelated and far more expensive product. Once the harmed party agrees to what they deem a satisfactory reconciliation of the problem. They generally have to agree to never discuss the outcome and are forewarned they will face legal backlash if they do. In reading FB's post they were very near such an agreement - prior to this post.

Corporate damage control 101. Only grease the noiseist wheel(s).

 

[acinpcola]

Which BRP Rep was it?
At this point; I'd be naming names, dates and times of the conversations...:gaah:

:agree: 100%

 

[flamingobabe]

Bob...it does no good to name names......the service reps work for BRP and BRP has the say so......BRP has all that info

Which BRP Rep was it?
At this point; I'd be naming names, dates and times of the conversations...:gaah:

 

[bluestratos]

My recent issue with my 2014 RT was handled very well by BRP and my dealer, just to show the other face of the coin. The actual warranty repair was handled very quickly and BRP went out of their way to help me. The one thing I would warn them against is offering or making suggestions that they will compensate for our problems beyond the repair as I too had this experience by BRP and the dealer with no follow through. While I don't expect it to happen, I still hope they would keep their word and offer something since it was suggested. That being said, even a good discount on BRP products would nice as the markups are so huge on some products they could provide a 50% off coupon and still turn a profit (I bought my $400 Canam Jacket for $200 from a dealer at year end)

 

[flamingobabe]

I agree....all I wanted was my bike fixed...they suggested the compensation.....I believed them....then they reneged....

My recent issue with my 2014 RT was handled very well by BRP and my dealer, just to show the other face of the coin. The actual warranty repair was handled very quickly and BRP went out of their way to help me. The one thing I would warn them against is offering or making suggestions that they will compensate for our problems beyond the repair as I too had this experience by BRP and the dealer with no follow through. While I don't expect it to happen, I still hope they would keep their word and offer something since it was suggested. That being said, even a good discount on BRP products would nice as the markups are so huge on some products they could provide a 50% off coupon and still turn a profit (I bought my $400 Canam Jacket for $200 from a dealer at year end)

 

[Jim&Teresa]

Well,to start with...I Love My Spyder...but... when the O2 sensor blew on my Spyder a few weeks ago Iwas not a happy Spyder owner…..posted on facebook that my Spyder was the “BRPTrailer Queen” and/or “The Devil Spyder” simply cause Mark had to drive 666.1miles to pick me and my Spyder up….there was a lot of negative responses to thepost, against BRP and their treatment to me. BRP called me, picked up theSpyder from my house, dealer replace the O2 sensor and determined it was mostlikely installed, miss threaded from factory. I appreciate the help of pickingup my Spyder, and dealer working to repair promptly. But………….

During the first conversation with BRP service rep he wantedme to go to facebook and spyderlovers and say nice things about BRP and howthey are jumping on the wagon to help me. During that conversation the repwanted to know how BRP could compensate me for all my troubles. I suggested somethingand he agreed as long as I never told anyone that BRP did this for me, Iagreed……Now I’m happy with BRP and thinking BRP really does care aboutrepairing and working towards fixing the 2013’s heat issues…but……..

Once the spyder was fixed, I go pick it up…call BRP and therep tells me that I am mistaken…BRP never promised me anything….we went backand forth on a few emails. As a 2-timeSpyder owner, and loyal customer I feel I have been 2-timed….when BRP thoughtthere was negative comments on them….BRP will say anything just to make youthink they are trying to help….. and then will not stand and keep their word onwhat they say…NOT happy with BRP

:agree: Not too happy either - I have not received any response from BRP....Sorry to hear they did that to you. My issue is minor, just the lack of response to a question - but it does make you think if BRP "cares" or not!!

You would think a company that sells EXPENSIVE motorcycles would have the courtesy to satisfy their customers. I had purchased a 2012 RT Limited and now have a 2014 RT Limited. I sent a simple private message to BRPcare on 2-11-14 (maybe they don't respond to private messages, even though they are a member of the forum??) just to ask what range of 2014's RT's (VIN/Build Date) have the oil leak issue -- just trying to be proactive here as I have not had the chance to ryde it due to this stinkin' weather here -- zero miles on this beauty. Anyway, it was a very easy task (I would think) to reply to a customer who bought TWO RT Limited's within a year......NO RESPONSE from BRPcare (it's been about a week). I just don't get it. :shocked::shocked::shocked::banghead::banghead::banghead:

 

[Bob Denman]

Char,
The reason that I asked about names, was so that the REST of us would know what we're dealing with, if we ever got them on the phone..
But Thanks!

 

[cuznjohn]

was

was what they promised expensive or minor, i think this would make a big difference on what kind of RATS they are. and as far as a name, if you wanted to keep the name quiet i can understand that because you might have to deal with him/her again. i am hoping it is not the person i gave you to call

 

[Magdave]

My recent issue with my 2014 RT was handled very well by BRP and my dealer, just to show the other face of the coin. The actual warranty repair was handled very quickly and BRP went out of their way to help me. The one thing I would warn them against is offering or making suggestions that they will compensate for our problems beyond the repair as I too had this experience by BRP and the dealer with no follow through. While I don't expect it to happen, I still hope they would keep their word and offer something since it was suggested. That being said, even a good discount on BRP products would nice as the markups are so huge on some products they could provide a 50% off coupon and still turn a profit (I bought my $400 Canam Jacket for $200 from a dealer at year end)

Until the Dealer BRP disconnect is solved this will continue. I ,for one, am tired of hearing "talk to your dealer" anytime I call BRP. The dealer has nothing to do with BRP and they have no control over them. I talked to my dealer about a fuel issue and they asked " is your Spyder a carb or fuel injected?" and I am supposed to talk to them or allow them to talk to BRP for me? Case closed.:gaah:

 

[frogger]

thanks for the warning

thank you just withdrew my deposit on a 2014 rt,no point if you cant trust them

 

[NancysToy]

Very distressing. I don't blame you for feeling betrayed. BRP, this is your chance to right a wrong and try to get back on the right track. Find a way to make things right...in the interest of customer satisfaction. Char's new Spyder has been nothing but trouble from day one. You can do better than this...and it is high time you tried! If you don't, you should be ashamed. When long time, long-satisfied owners start to complain publicly, something is very wrong.

 

[ARtraveler]

All I can say is Wow and double Wow!.

Trying to do damage control through getting the customer to say good things, to put spin on the situation.

Trying to grease the skids by offering "bribes."

Not following through with promises made to the customer.

All of the above are just Wrong, Wrong, Wrong!

This is not the way to run a business properly. This is not the way to make customers feel confident.

Thank you Flamingo for keeping us informed about your ongoing plight. Now I am very glad that my deal fell through on the 2014. I am not a customer for a new 2014 at this point. I have been a huge supporter of the product with four :spyder2:'s owned already. But the brakes are now on.

Not a good day for BRP--IMO.

 

[Lamonster]

I'm sorry you were not compensated like you were told. I'm not sure if this post will change that but for sure you have a right to be upset.

So is your bike fixed? What kind of compensation do you feel would make you happy and I'll see what I can do on my end. Not a promise other than I will make sure the right people see this.

It is too bad that you got one guy saying he's pulling his deposit and others suggesting they do the same when this could have been handle much differently. Sad all the way around.

 

[Jeriatric]

It is sad. But, it didn't just happen. How much foot dragging is one supposed to be willing to indure.

BRP has had months to make this right.

 

[BRPcare]

…NOT happy with BRP

Hi flamingobabe,

Let me start off by saying that I'm sorry about the challenges you've had with your Spyder. I'm well-aware of your case and of the issues you've encountered - as well as what BRP has done so far to assist you.

That being said, after reviewing the notes on the dealings you had with the person here at BRP, I can tell you that they did not agree to the item that you seem to be upset about - rather, they said they'd look into it and came back to you with the news that it could (unfortunately) not be done. Now let's be clear - I'm not in any way, shape or form saying that you're wrong or that it wasn't what you heard, but evidently there was a miscommunication somewhere. What you asked for was indeed looked into, but it was never promised to you by the rep you spoke to.

Based on the information I have at hand, I feel fully confident in stating that we're continuing to work closely with you in order to make things right and make you happy with your Spyder. I'm sorry if you don't feel that this is the case, but we're going to keep doing everything we can possibly do to support you going forward.

 

[harrypottar]

You shouldn't have too, but some times it pays to record telephone calls. Unrelated; but I work from home and do a lot of conference calls that end up in he said she said situations. I purchased a digital audio recorder from Amazon and now always record my telephone conversions. The files can be saved as mp3 files and emailed as minutes of the meeting. Save my butt a few times.....

Fingers crossed you get this resolved to your liking.

harry

 

[JkRbbt]

I got into Spyder world because of folks like Char and Faran, Mickey, Fred and Lamont. I read about some of the problems with steering and throttle bodies on earlier models, but also read about the fun that high mileage folks were having. Char was one of those. She was a real influence. Now I can't believe the way this unofficial good will ambassador is being treated. Her experience and comments can drive away just as many folks as she brought in. I will be one-and-done if this continues. nojoke

 

[flamingobabe]

Lamont the bike has a new O2 sensor.......dealer did the update mapping.....Lamont I appreciate your help...

I'm sorry you were not compensated like you were told. I'm not sure if this post will change that but for sure you have a right to be upset.

So is your bike fixed? What kind of compensation do you feel would make you happy and I'll see what I can do on my end. Not a promise other than I will make sure the right people see this.

It is too bad that you got one guy saying he's pulling his deposit and others suggesting they do the same when this could have been handle much differently. Sad all the way around.

 

[SNOOPY]

Hi flamingobabe,

Let me start off by saying that I'm sorry about the challenges you've had with your Spyder. I'm well-aware of your case and of the issues you've encountered - as well as what BRP has done so far to assist you.

That being said, after reviewing the notes on the dealings you had with the person here at BRP, I can tell you that they did not agree to the compensation that you seem to be upset about - rather, they said they'd look into it and came back to you with the news that it could (unfortunately) not be done. Now let's be clear - I'm not in any way, shape or form saying that you're wrong or that it wasn't what you heard, but evidently there was a miscommunication somewhere. What you asked for was indeed looked into, but it was never promised to you by the rep you spoke to.

Based on the information I have at hand, I feel fully confident in stating that we're continuing to work closely with you in order to make things right and make you happy with your Spyder. I'm sorry if you don't feel that this is the case, but we're going to keep doing everything we can possibly do to support you going forward.

To me this is all just words till we see something happen, she should not be going through this at all...especially this long.


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