Jeffsm69
New member
A lot of Spyder Owners are probably wondering what is involved with the investigation, well here's my experience;
1. The investigator is very thorough, he spent almost 3 hours going over every aspect of my ST-Limited as well as other bikes at the dealership photographing both the old panels as well as the new panels and the mechanics and owner of Can-Am of Windber handled the situation very well.
2. To dispel any myths or rumors, the investigator is doing his job, he can not recommend a fix for BRP, all he can do is record his findings and continue with his case and at this point there are many to investigate.
3. My review of the 2014 body panels after testing them extensively this past weekend with over 400 miles after the install, they work fantastic on my STL, the heat issues are gone, they are cool to the touch and have eliminated the hot gas cap and heat rising up from the front of the seat area, the heat seems to be pushed out the bottom of the bike and no other heat problems seem to be present, nothing near my feet what so ever.
4. What can you do to get the body panels for yourself? Contact BRP Care at [email protected] and you may use my case number to help them understand what you would like done, case number is #326738 (Service Bulletin was given to my Dealership only)
5. How can you help with the investigation by the NHTSA? File a claim here: https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
This is from the Investigator himself;
Hello. Perhaps your members would appreciate accurate information regarding our recall investigation process, generally, and our recently opened Spyder investigation, specifically. Thank you for your consideration. Sincerely, Bob Young NHTSA/ODI
For detailed information about NHTSA’s Recall Investigation Process, go to: http://www-odi.nhtsa.dot.gov/owners/RecallProcess and/or http://www-odi.nhtsa.dot.gov/recalls/documents/MVDefectsandRecalls.pdf
To track an investigation, go to: http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues. At the resulting page, select “ID Number”, select the “investigations” box, and enter the investigation number (in this case, PE14025) then select “GO”. At the next screen, you will see an investigation summary. For related, non-confidential, documents released for public access, click on “…Associated Document.” Here, toward the bottom of the page, you will see a link (in this case, “INOA-PE14025-4026.PDF”) to the only document currently in the “Public File”…the opening resume we use to memorialize the investigation’s opening. This resume is also sent by email to the manufacturer within 24 hours of opening. The public file is updated as new, non-confidential, documents are processed. For an example of what is typically in the public file when an investigation is closed, conduct the same search for the investigation number “PE03039" and click on "associated documents."
To search for other complaints filed with us, go to http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues and fill in the Model Year and Make (e.g., 2013 CAN-AM). Click on “GO.” At the next screen, in the “Complaints” column, select the complaint count for the model of interest (e.g., currently "40" for the 2013 CAN-AM SPYDER RT). This will produce a listing of complaints (with summaries but without personal identifiers) for the model selected.
To file a complaint with us (we call these complaints “Vehicle Owner Questionnaires” or “VOQs”), please go to https://www-odi.nhtsa.dot.gov/ivoq/
For questions about PE14025 you may reach me at (202) 366-4806 or [email protected].
Bob Young
Vehicle Defects Investigator
Office of Defects Investigation (ODI)
National Highway Traffic Safety Administration (NHTSA) USDOT
1. The investigator is very thorough, he spent almost 3 hours going over every aspect of my ST-Limited as well as other bikes at the dealership photographing both the old panels as well as the new panels and the mechanics and owner of Can-Am of Windber handled the situation very well.
2. To dispel any myths or rumors, the investigator is doing his job, he can not recommend a fix for BRP, all he can do is record his findings and continue with his case and at this point there are many to investigate.
3. My review of the 2014 body panels after testing them extensively this past weekend with over 400 miles after the install, they work fantastic on my STL, the heat issues are gone, they are cool to the touch and have eliminated the hot gas cap and heat rising up from the front of the seat area, the heat seems to be pushed out the bottom of the bike and no other heat problems seem to be present, nothing near my feet what so ever.
4. What can you do to get the body panels for yourself? Contact BRP Care at [email protected] and you may use my case number to help them understand what you would like done, case number is #326738 (Service Bulletin was given to my Dealership only)
5. How can you help with the investigation by the NHTSA? File a claim here: https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
This is from the Investigator himself;
Hello. Perhaps your members would appreciate accurate information regarding our recall investigation process, generally, and our recently opened Spyder investigation, specifically. Thank you for your consideration. Sincerely, Bob Young NHTSA/ODI
For detailed information about NHTSA’s Recall Investigation Process, go to: http://www-odi.nhtsa.dot.gov/owners/RecallProcess and/or http://www-odi.nhtsa.dot.gov/recalls/documents/MVDefectsandRecalls.pdf
To track an investigation, go to: http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues. At the resulting page, select “ID Number”, select the “investigations” box, and enter the investigation number (in this case, PE14025) then select “GO”. At the next screen, you will see an investigation summary. For related, non-confidential, documents released for public access, click on “…Associated Document.” Here, toward the bottom of the page, you will see a link (in this case, “INOA-PE14025-4026.PDF”) to the only document currently in the “Public File”…the opening resume we use to memorialize the investigation’s opening. This resume is also sent by email to the manufacturer within 24 hours of opening. The public file is updated as new, non-confidential, documents are processed. For an example of what is typically in the public file when an investigation is closed, conduct the same search for the investigation number “PE03039" and click on "associated documents."
To search for other complaints filed with us, go to http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues and fill in the Model Year and Make (e.g., 2013 CAN-AM). Click on “GO.” At the next screen, in the “Complaints” column, select the complaint count for the model of interest (e.g., currently "40" for the 2013 CAN-AM SPYDER RT). This will produce a listing of complaints (with summaries but without personal identifiers) for the model selected.
To file a complaint with us (we call these complaints “Vehicle Owner Questionnaires” or “VOQs”), please go to https://www-odi.nhtsa.dot.gov/ivoq/
For questions about PE14025 you may reach me at (202) 366-4806 or [email protected].
Bob Young
Vehicle Defects Investigator
Office of Defects Investigation (ODI)
National Highway Traffic Safety Administration (NHTSA) USDOT
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