New Spyder owner having buyers remorse

[NancysToy]

Unfortunately, most states "Lemon Laws" do not cover Motorcycles or Trikes. Found out the hard way here in Florida, and after checking other states "lemon Laws", most do the same; "no Motorcycles or sport recreation vehicles"!! Sucks!

I wouldn't say "most". About half do and about half don't.

 

[GeoffCee]

GeoffCee: I don't usually come back when someone makes an attack on me. The quote you replied with, was an answer to someone who was not a spyder owner and perhaps not a spyder purchaser in the future. That post looked like an opportunity for someone to rant about the product.

I also note you conveniently left out the two links which were in the same post directing the poster to a whole bunch of positive information that was posted recently about the spyder.

If you are going to make a statement or criticize someone--why don't you do it in the proper context?

I would not let one bad post on SL deter me from purchasing a Spyder. Plus the big picture, the OP had a problem, told us about it, and appears to be on track to getting it solved. This appears to be a one time occurance--unless you can prove me wrong with other spyders disintigrating within the first 100 miles.

OK, I'm happy to put my "attack" on you in the context of your post and my comment on it. Here was a new Spyder owner who had been badly let down by having his machine fail in the worst possible way after travelling a mere 90 miles ; namely a catastrophic engine failure.

There was not a word of sympathy in your post, your only positive contribution was to direct him to links showing how reliable other people had found the Spyder to be. I suggest that such information passed on at that time would have been less than helpful to his plight. Your personal message to him was to take his misfortune in his stride and if he couldn't do that to exit the game park.

I note that in other posts you were sympathetic and supportive, but I was replying only to THIS post, which in my view lacked sympathy, understanding and humanity. In short I found it facile and I treated it with the disdain I felt it commonly deserved.

You say you were replying to someone else's contribution. The usual way of indicating whose post you are replying to is to wrap it in quotes so it is clear. I refute any suggestion that what I had to say was a personal attack, I commented on your post as read, for which I make no apology.

 

[GeoffCee]

GeoffCee, I always enjoy your posts. You're one of the few reasons I decided to visit again after a (self induced) hiatus.

I can't imagine why anyone would use the drivel I write as a reason to come out of a self-induced hiatus. I was once responsible for bringing my best friend out of a period of self-induced inebriation, (I smashed all his bottles), but that was a life-saver, I cannot be held responsible for people spontaneously recovering from a lapse of SpyderLover attendance. Where would it end? :bowdown:

 

[gpthree]

OK, I'm happy to put my "attack" on you in the context of your post and my comment on it. Here was a new Spyder owner who had been badly let down by having his machine fail in the worst possible way after travelling a mere 90 miles ; namely a catastrophic engine failure.

There was not a word of sympathy in your post, your only positive contribution was to direct him to links showing how reliable other people had found the Spyder to be. I suggest that such information passed on at that time would have been less than helpful to his plight. Your personal message to him was to take his misfortune in his stride and if he couldn't do that to exit the game park.

I note that in other posts you were sympathetic and supportive, but I was replying only to THIS post, which in my view lacked sympathy, understanding and humanity. In short I found it facile and I treated it with the disdain I felt it commonly deserved.

You say you were replying to someone else's contribution. The usual way of indicating whose post you are replying to is to wrap it in quotes so it is clear. I refute any suggestion that what I had to say was a personal attack, I commented on your post as read, for which I make no apology.

Maybe I read the thread wrong, but I think akspyderman's original posts with the links in it were a response to catfish's post (which is sort of bashing Can Am) and not to the OP's post. He just didnt quote catfish.

 

[Jeriatric]

At first read, it sounds like you got a bad machine. It would be good if we could hear more details of exactly what may have happend. Did the 12 year old drive the bike or just have a ride on it while the adult was driving it? You know the Spyder is a highly technical machine--did something bad happen when the 12 year old was aboard?

If you got a bad machine out of the box--I would say a new machine is in order at the 86 mile mark--I cannot see how they could refuse such a request.

I don't recall this happening to anyone at that mileage.

As much information as you can supply would be helpful.

I was very close to buying a 2012 spyder, but after reading this, their is no way now, I guess i'll return to the lcl. Harley dealer [a name brand motorcycle] not a new pop-up no name in motorcycles, WOW!....how sick, Good luck to you my friend :dontknow:.

It's not just this story alone, but put all the problems that people have had with a new spyder here also, and how they are treated by the co.:barf:

If a first time occurance of something like this scares you off--you are probably better off going with some other brand.

Take a look at these threads and here is some information from the other side:

http://www.spyderlovers.com/forums/showthread.php?44206-Spyder-Reliability

http://www.spyderlovers.com/forums/showthread.php?40744-Something-positive-to-say-about-BRP

So if a catastrophic failure like this happened to you, far from being scared off, you'd just suck it up and take it in your stride, would you?

Yeah. right.

GeoffCee: I don't usually come back when someone makes an attack on me. The quote you replied with, was an answer to someone who was not a spyder owner and perhaps not a spyder purchaser in the future. That post looked like an opportunity for someone to rant about the product.

I also note you conveniently left out the two links which were in the same post directing the poster to a whole bunch of positive information that was posted recently about the spyder.

If you are going to make a statement or criticize someone--why don't you do it in the proper context?

I would not let one bad post on SL deter me from purchasing a Spyder. Plus the big picture, the OP had a problem, told us about it, and appears to be on track to getting it solved. This appears to be a one time occurance--unless you can prove me wrong with other spyders disintigrating within the first 100 miles.

OK, I'm happy to put my "attack" on you in the context of your post and my comment on it. Here was a new Spyder owner who had been badly let down by having his machine fail in the worst possible way after travelling a mere 90 miles ; namely a catastrophic engine failure.

There was not a word of sympathy in your post, your only positive contribution was to direct him to links showing how reliable other people had found the Spyder to be. I suggest that such information passed on at that time would have been less than helpful to his plight. Your personal message to him was to take his misfortune in his stride and if he couldn't do that to exit the game park.

I note that in other posts you were sympathetic and supportive, but I was replying only to THIS post, which in my view lacked sympathy, understanding and humanity. In short I found it facile and I treated it with the disdain I felt it commonly deserved.

You say you were replying to someone else's contribution. The usual way of indicating whose post you are replying to is to wrap it in quotes so it is clear. I refute any suggestion that what I had to say was a personal attack, I commented on your post as read, for which I make no apology.

 

[GeoffCee]

Catfish....

The complete conversation in quotes and set to music, no less. :f_spider: Makes a difference, Jerbear, I just love a good tune!

 

[harrypottar]

Back on track and too the op, so how are you liking the loaner?

This is the time to learn everything about the spyder, how it handles how to change gears at high revs etc. when you get your new one back you will be experanced and have a great new ride.

Harry

 

[Farmbanker]

Back on track and too the op, so how are you liking the loaner?

This is the time to learn everything about the spyder, how it handles how to change gears at high revs etc. when you get your new one back you will be experanced and have a great new ride.

Harry

Well, its a nice bike and we are going to take it out this afternoon on a ride. Identical to mine except color so as you say, just going to get used to handling and such. Gonna try and break the 90 mile barrier...

 

[GeoffCee]

He just didnt quote catfish.

And in not doing so the door to misunderstanding was left open. Had he quoted I would NOT have felt a post from me to be necessary. I would have treated Catfish's remark as a side issue to the main thread, which is what it was. With that quote the content of that part of the thread would have appeared quite different.

 

[flaggerphil]

I was very close to buying a 2012 spyder, but after reading this, their is no way now, I guess i'll return to the lcl. Harley dealer [a name brand motorcycle] not a new pop-up no name in motorcycles, WOW!....how sick, Good luck to you my friend :dontknow:.

It's not just this story alone, but put all the problems that people have had with a new spyder here also, and how they are treated by the co.:barf:

 

[schnauzermom]

BRP CUSTOMER SERVICE

Great to hear that it's going forward. BRP is under new owners and they are trying to build a good relationship with the owners of Can-am Spyders. I have seen a change in the last few months. Good luck and keep us posted.

Mike

When a dealer came and rescued us when our throttle body went out this past week, on our 30 min drive back to the dealership, he told us that if he wouldn't have come to tow us in and we had complained to BRP, the dealership would have heard from BRP immediately. BRP has told them they expect their CANAM customers treated like Honda treats their Goldwing customers. Don't know if he was blowing smoke, (not our normal dealer, on vacation) but if it's true, very impressive.

 

[Mexican]

BRP, the man needs a new spyder,, prontoi!!

 

[catfish]

I was very close to buying a 2012 spyder, but after reading this, their is no way now, I guess i'll return to the lcl. Harley dealer [a name brand motorcycle] not a new pop-up no name in motorcycles, WOW!....how sick, Good luck to you my friend :dontknow:.

It's not just this story alone, but put all the problems that people have had with a new spyder here also, and how they are treated by the co.:barf:

Some here seem to think I was bashing CanAm, that is not true, I was saying that CanAm is new to motorcycles unlike Harley with over 100 years of building them.

I also know that the co. build's acft. engins, jet ski's [I own one], and snowmobile's and probley a lot of other product's, what got me all bent out of shape was that after 89 miles the new owner was left hanging while the the dealer had long phone conv. with the co. plus having to send them some of the broken parts to look at, plus the co. had to even "think about" replacing his new spyder .:banghead:
Just sounded like to me the co. was a little slow about what they were going to do:dontknow:. In my opin. I think because of forum's like this is the only reason they acted as they did, and did what was right.

I still like the look's of the new spyder, and I'll be watching this forum for more story's to help me make up my mind [what little I have left].

 

[GeoffCee]

BRP has told them they expect their CANAM customers treated like Honda treats their Goldwing customers.

Being treated like a Goldwing customer would be nice, better yet if Honda took over the entire production. Then, being treated like a Goldwing customer would really mean something. Just sayin. :roflblack:

 

[ARtraveler]

Thank you all who put the discussion with GeoffCee and myself in context.

Yes, I agree with GeoffCee--I should have put catfish's post in quotes when I replied. I thought being the next to answer that post was enough--my bad!!!! Ahhhh, the sweet, delicate taste of crow sandwich.

As mentioned, I first asked questions of the OP then offered condolences and congratulations after hearing the problem was on the way to being solved.

My terse statement was to poster #35 who appeared to be looking for an opening to rant about the brand and I made my quoted statement in post #36.

With this misunderstanding hopefully behind us, lets go onward on upwards.

 

[Captain Fin]

BRP will do what is right!

My 12 year old was just along for the ride. The only person to ever drive this unit was me. Machine was brand new. Had 1 mile of me test riding it at the dealership when I left.

Relax and let the dealer deal with BRP. I had a problem with my new spyder that BRP stood up to their responsibility and corrected the issues with my spyder. You may want to call BRP and ask to have a senior customer service Rep. assigned to your case.

 

[GeoffCee]

With this misunderstanding hopefully behind us, lets go onward on upwards.

Amen to that. :thumbup:

 

[Farmbanker]

Update

Not a huge update but talked to customer service rep Damien at BRP today who was assigned my case. He confirmed that the new engine arrived at the dealer and that the tech would spend all day Friday on it. Also wanted to let me know that the tech and service manager are going to school with BRP next week which the dealership told me about.

Dealer also called me to review the status. Asked if the loaner is doing OK for me. Since it has now crossed the 100+ mile barrier, I assume it will be OK. Now what is a little irritating is I cannot install the mods I bought for my bike (ram mounts, passenger armrests). Could be worse though. Overall still satisfied with BRP and dealer support.

Anyone on this forum running with a replacement engine? Experience?

 

[ARtraveler]

Thank you for the update. Although everything not perfect--it seems both BRP and the dealer are going out of their way to treat you right and treat you quickly. The extra warranty is great. Once you are up and running on your new machine, with accessories installed, we are hoping you many miles of smiles.

 

[Motorcycledave]

Lemon Law

BUMMER... The dealer should give you a new one... here in California that is what they
have to do by law. I am sorry you are forced to have to put up with that mess...
You may want to visit a lawer.
Dave
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New Spyder Owner -buyer's remorse
Hello all. I have ridden motorcycles for some time and decided to get something
that my wife and I could both ride. We did a lot of research on the Spyders and last Friday bought a 2012 RT-S SE5. It's a beautiful machine and we were so excited. It's a blue one so we named it Pappa Smurf.

First couple of rides my wife was just in love. Very comfortable, fun to ride. On Sunday my 12 year-old son rode it and my 9 year old daughter was about to. This is where my buyer's remorse starts. At the 86 mile mark (total miles, this is new) it completely shut down while accelerating. Was in 4th gear, maybe about 50 mph. Shut down suddenly and completely. Orange CHECK ENGINE screen. Sounded awful and LCD screen became this washed out white, hard to read display. 86 TOTAL MILES! Had to quickly pull over, thank God it wasn't heavy traffic or we could have had an accident!

Called tow truck, took back and us back home. Dealership spent a few days trying to figure it out. Said they haven't seen this before.that is what [TABLE="class: page, width: 100%, align: center"]
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[TD="class: alt1, bgcolor: #F7F7F7"]Here is where we stand today. Head tech says that the cam chain broke and metal all over inside the engine and now there are likely all kinds of issues. They asked Can Am for a new motor, which they didn't say no to but they also didn't say yes too. It strikes me as incredibly bad that Can Am didn't just offer up a replacement motor or bike. If I bought a new car and put 86 miles on it and then it did something like this, I think it likely that they would just find another unit and say here you go. So strike one for customer friendly.

Tomorrow I may find out if they say yes to a new motor. If they say no, gotta rebuild it, my tech already has expressed concern that they will find all the metal pieces. Plus they will have more tied up in labor and part than a new motor would cost. Not to mention that I will be without the bike WAY longer. That would be strike two and three. Who treats customers like this? I hope not Can Am. If I sound frustrated I am. I just want to ride the bike. I had to back out of a ride this weekend and if this doesn't go well I suspect I will miss out on a few more..... Now I'm wondering just what I have gotten myself into.[/TD]
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