Hello all, Randy here.
Been reading the board for a few days .... first post.
Background:
New to Spyders ..... old to bikes
Retired Engineer from very large corporation.
Dont have a Spyder yet but am shopping.
Just sold my 3rd Valkyrie and still have a Vstrom
Been using internet forums for a long time, just new to this one.
Lamonster????? Are you the same Lamont that was so in to Valkyries a few years back? I am the same RShrimp .......
Obsevations:
I see a whole bunch of people discussing the steering issue (as we should be!) Let me provide a bit of insight as to how a large corporation handles this type of issue. (I do not work nor ever have worked for BRP)
My large corporation was 100X there size and only has 2 letters.(99% chance you have something in your house with those 2 letters on it.)
I love riddles!
Issue first reported: Dealer on their own. All they can do is replace parts. They can't re-engineer anything.
Corp starts getting a bunch of units back under parts return.
They bench test and they work fine (on the bench)
Corp blames ignorant dealers and does training.
Still have issues. Corp realizes this may be a safety issue and the Lawyers get involved. (This slows everything down to a crawl as any statement or even an e-mail must now be approved by legal)
Engineering blames manufacturing. (Ask me how I know this)
Finally we get a unit in and it fails the test, or a new test is developed that should have been done in the first place. "Housten we have a problem"
Legals response: How do we not admit anything is wrong but get these things off the road until a fix is available?
1. Stop production of the bad part
2. Send out a letter to the dealer to change the bad part
3. Send out a letter to owners to return to dealer if they have this issue
4. Backorder the part so the bikes sit at the dealer waiting on parts
5. (and this is the good part) develop and manufacture a new part that hopefully works)
All this takes time. More time once the lawyers get involved.
They can never admit there is a problem because it is a safety issue.
What I see is them hot on the trail of a fix.
When the re-engineerd part becomes available they may not even admit that it is a new part until they have made darn sure that it solves the issue.
It's just CYA to the max. It is not the corps fault, it is the fault of the sue happy.
In a nut shell, it's just the way corps have to do business. I think the fix is coming, they just can't tell us a fix is coming because that would be admiting that there is a problem. The bigger the wheel the slower it turns.
Been reading the board for a few days .... first post.
Background:
New to Spyders ..... old to bikes
Retired Engineer from very large corporation.
Dont have a Spyder yet but am shopping.
Just sold my 3rd Valkyrie and still have a Vstrom
Been using internet forums for a long time, just new to this one.
Lamonster????? Are you the same Lamont that was so in to Valkyries a few years back? I am the same RShrimp .......
Obsevations:
I see a whole bunch of people discussing the steering issue (as we should be!) Let me provide a bit of insight as to how a large corporation handles this type of issue. (I do not work nor ever have worked for BRP)
My large corporation was 100X there size and only has 2 letters.(99% chance you have something in your house with those 2 letters on it.)
I love riddles!
Issue first reported: Dealer on their own. All they can do is replace parts. They can't re-engineer anything.
Corp starts getting a bunch of units back under parts return.
They bench test and they work fine (on the bench)
Corp blames ignorant dealers and does training.
Still have issues. Corp realizes this may be a safety issue and the Lawyers get involved. (This slows everything down to a crawl as any statement or even an e-mail must now be approved by legal)
Engineering blames manufacturing. (Ask me how I know this)
Finally we get a unit in and it fails the test, or a new test is developed that should have been done in the first place. "Housten we have a problem"
Legals response: How do we not admit anything is wrong but get these things off the road until a fix is available?
1. Stop production of the bad part
2. Send out a letter to the dealer to change the bad part
3. Send out a letter to owners to return to dealer if they have this issue
4. Backorder the part so the bikes sit at the dealer waiting on parts
5. (and this is the good part) develop and manufacture a new part that hopefully works)
All this takes time. More time once the lawyers get involved.
They can never admit there is a problem because it is a safety issue.
What I see is them hot on the trail of a fix.
When the re-engineerd part becomes available they may not even admit that it is a new part until they have made darn sure that it solves the issue.
It's just CYA to the max. It is not the corps fault, it is the fault of the sue happy.
In a nut shell, it's just the way corps have to do business. I think the fix is coming, they just can't tell us a fix is coming because that would be admiting that there is a problem. The bigger the wheel the slower it turns.
hyea:
