Texas
New member
Well I just picked up and rode home my new 2014 Can Am Spyder RT-S SE6 yesterday. It was a great 100+ mile ride home in wonderful 75 degree weather. There have been plenty of "reviews" on the new 1330, so I won't bore you with my own, except to say that it is everything that everyone else has found it to be. Smooth, quiet, solid, comfortable and fun! I also took my wife out on it last night since it was still 71 degrees last night at 10:00pm. She too is very pleased!
Now I don't usually do this, in fact this is a first, but my experience was so unique, this needs to be said....
I'm known to purchase a few new vehicles every year, so in my lifetime I've had a lot of dealer experiences. Most have been average at best, and some of them I wish I could go back in a time machine so that I could stab myself several times in the hand with a rusty ice-pick in attempt to convince myself that giving that dealership my business was a bad idea.
Enter Troy Chakales, General Manager of Yamaha Funcenter located at 2127 IH10 West in Boerne, Texas. I first called Troy a couple of weeks ago to ask him in he could get me the Spyder I wanted, and if so, when could he get it and what price. Troy immediately responded by saying that he was going to be getting it in soon, and gave me a price over the phone that was fair enough, that I did not feel any need to negotiate. There were no hidden fees, freight, setup, or any other kind of hidden charges that most dealers salivate in the thought of charging the customer. I gave him a deposit over the phone with the expectation that the Spyder would be available for pickup on 2/21/2014.
This past week Troy gives me a call. He tells me that he called BRP to see what he could do to get his Spyders in sooner, as he had several customers who wanted to get them. If you end up calling Troy to talk to him, you'll see that not only is he very professional, but his customer service skills are top notch. Apparently he's also a magician, as once he got off the phone with BRP, 25 various new 2014 RT crates show up on his doorstep. Troy calls me to let me know that he got my Spyder and was going to build it the next day, and I showed up a day later to pick it up.
While at the dealership, I also got the opportunity to meet the Can Am certified Tech and Service Manager who built my Spyder, Rocky Fulker. Rocky spent about an hour going through the operation of the Spyder, and was willing to answer any and all questions that I had. He instilled confidence in me that this was going to be the best place to service my Spyder. Troy encourages his customers to be able to see what is happening with their bikes while in the shop. It is clear that the foundation of Troy's dealership is built on the concept of treating their customers, as well as their staff, as family. Troy is not out to sell a Spyder to you; rather Troy's goal is to establish a relationship with his customers that will last a lifetime. Later, my Spyder was parked outside, under a 10'x10' canopy where the Sales Manager, Robert Bossley, met me to take my photo of me beside my new Spyder. Later that night, though I was out on the RT-S with my wife, Troy had called me on my home phone; wanting to make sure that I made it home safe, and once again thanking me for my business.
It should also be noted that Yamaha Funcenter is also purchasing a laser alignment system, and soon they will be one of the very few dealerships that will be able to perform this service for you. By them purchasing this, it is just one more sign that Troy, Rocky, Robert and the rest of the Yamaha Funcenter staff proactively pursue resolutions to any issues that Spyder owners report.
It is more than a 100 mile drive from my home to this dealership, and though I have at least three dealerships that are much closer, I was very happy to purchase my Spyder from Yamaha Funcenter, and I will be going there for all of my service. It is a beautiful drive down to Boerne. For those of you not familiar with the area, it attracts a lot of motorcyclists. Like Fredericksburg, TX, it is a quaint little town with a German heritage. There are several great places to stop and get something to eat, but if you do, don't forget to stop by Yamaha Funcenter to say hi to the gang.
Now for the pictures of my Spyder. I know a lot of you who like myself, haven't seen a lot of detailed pictures of the RT-S SE6. Usually people just take the typical side shot of the Spyder, so I wanted to give you a better idea of just how beautiful this machine is. In closing, I just want to publicly say thank you to Troy, Rocky and Robert and Yamaha Funcenter. You've recharged my belief that there are still some honest dealers out there; and for you other dealers reading this, take note that if you want people's business, this is what consumers are looking for.
My Spyder was number 1525, and built on 1/23/2014. Now for what you've been waiting for; the pictures.....
-Texas
Now I don't usually do this, in fact this is a first, but my experience was so unique, this needs to be said....
I'm known to purchase a few new vehicles every year, so in my lifetime I've had a lot of dealer experiences. Most have been average at best, and some of them I wish I could go back in a time machine so that I could stab myself several times in the hand with a rusty ice-pick in attempt to convince myself that giving that dealership my business was a bad idea.
Enter Troy Chakales, General Manager of Yamaha Funcenter located at 2127 IH10 West in Boerne, Texas. I first called Troy a couple of weeks ago to ask him in he could get me the Spyder I wanted, and if so, when could he get it and what price. Troy immediately responded by saying that he was going to be getting it in soon, and gave me a price over the phone that was fair enough, that I did not feel any need to negotiate. There were no hidden fees, freight, setup, or any other kind of hidden charges that most dealers salivate in the thought of charging the customer. I gave him a deposit over the phone with the expectation that the Spyder would be available for pickup on 2/21/2014.
This past week Troy gives me a call. He tells me that he called BRP to see what he could do to get his Spyders in sooner, as he had several customers who wanted to get them. If you end up calling Troy to talk to him, you'll see that not only is he very professional, but his customer service skills are top notch. Apparently he's also a magician, as once he got off the phone with BRP, 25 various new 2014 RT crates show up on his doorstep. Troy calls me to let me know that he got my Spyder and was going to build it the next day, and I showed up a day later to pick it up.
While at the dealership, I also got the opportunity to meet the Can Am certified Tech and Service Manager who built my Spyder, Rocky Fulker. Rocky spent about an hour going through the operation of the Spyder, and was willing to answer any and all questions that I had. He instilled confidence in me that this was going to be the best place to service my Spyder. Troy encourages his customers to be able to see what is happening with their bikes while in the shop. It is clear that the foundation of Troy's dealership is built on the concept of treating their customers, as well as their staff, as family. Troy is not out to sell a Spyder to you; rather Troy's goal is to establish a relationship with his customers that will last a lifetime. Later, my Spyder was parked outside, under a 10'x10' canopy where the Sales Manager, Robert Bossley, met me to take my photo of me beside my new Spyder. Later that night, though I was out on the RT-S with my wife, Troy had called me on my home phone; wanting to make sure that I made it home safe, and once again thanking me for my business.
It should also be noted that Yamaha Funcenter is also purchasing a laser alignment system, and soon they will be one of the very few dealerships that will be able to perform this service for you. By them purchasing this, it is just one more sign that Troy, Rocky, Robert and the rest of the Yamaha Funcenter staff proactively pursue resolutions to any issues that Spyder owners report.
It is more than a 100 mile drive from my home to this dealership, and though I have at least three dealerships that are much closer, I was very happy to purchase my Spyder from Yamaha Funcenter, and I will be going there for all of my service. It is a beautiful drive down to Boerne. For those of you not familiar with the area, it attracts a lot of motorcyclists. Like Fredericksburg, TX, it is a quaint little town with a German heritage. There are several great places to stop and get something to eat, but if you do, don't forget to stop by Yamaha Funcenter to say hi to the gang.
Now for the pictures of my Spyder. I know a lot of you who like myself, haven't seen a lot of detailed pictures of the RT-S SE6. Usually people just take the typical side shot of the Spyder, so I wanted to give you a better idea of just how beautiful this machine is. In closing, I just want to publicly say thank you to Troy, Rocky and Robert and Yamaha Funcenter. You've recharged my belief that there are still some honest dealers out there; and for you other dealers reading this, take note that if you want people's business, this is what consumers are looking for.
My Spyder was number 1525, and built on 1/23/2014. Now for what you've been waiting for; the pictures.....
-Texas
opcorn:
