Magic Man service is great

[rkteck]

I purchased two of the Triple Play light kits for my wife and my Spyder. After installing the first one, I was only able to get one of the turn signals to blink. It was around 6:30 PM Arizona time when I decided to give No Magic Neon a call to "leave a message" about my problem. I was very surprised when someone answered the phone! With the 3 hour time difference, he was answering the phone at about 9:30 NY time.
Turns out I had a bad module and he is sending a new one today. Guess the wife will just have to wait for hers. LOL
Thanks for the great service Magic Man!
PS....LOVE the new lights~! Great product, great price and unbelievable support.

 

[Magic Man]

I was working in the lab late on some new projects so it was not big deal helping you out.

We're sorry for the problem you had.

Your new unit is on it's way Next Day Air and you should have it tomorrow.

Again we're sorry for the inconvenience.

MM

 

[rkteck]

MM,

Received the new module and it worked great. Thanks for overnighting the new one to me. It was not necessary but very much appreciated. UPS picked the old one up and it is on its way back to you.
Its nice to deal with such a professional company.
Thanks again!

 

[pphantom538]

Have to agree Patti and Evan are a class act.