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Less impressed with my dealer than I was.

Stache

Stache

Member
Funnfast St. John’s, NL, CA

In early July I made a service appointment for today, for the first service on my RTL. Brought it in when they opened, 9am. While we were there my wife text-rode a Ryker, and we reached a deal for our 2nd Spyder. That’s the good side.

I took today off work to deal with the service, and picking it up when done. I just called (3pm) to check on it and was told it wouldn’t be finished today. The service person was truly helpful, and agreed to stay late tomorrow so I could pick it up after work.

I have no issue with the salesperson, the parts person, or the service advisor, as all behaved respectfully and helpfully. I do have a level of irritation from the dealership being unable to meet the reasonable expectation of completing a First Service appointment in 1 day, when the machine was there at the start of the day.
 
You have a legitimate beef. Don't burn any bridges, but, I would let the management know of your disappointment. Maybe it will help the next time around. :thumbup:
 
ARtraveler is right. Staffing issues are sometimes unpredictable. Kindly ask and you may get a reasonable answer.
 
When I took my 2019 F3L in for it's first service I also had a pre-arranged appointment. They kept it for almost ten days, stored outside during the rainy season in Florida. I was so PO'ed I just took it home and have never been back. Not saying I wouldn't buy another Spyder from them but I wouldn't use their service dept under any circumstances.
 
Stache said:
Funnfast St. John’s, NL, CA

In early July I made a service appointment for today, for the first service on my RTL. Brought it in when they opened, 9am. While we were there my wife text-rode a Ryker, and we reached a deal for our 2nd Spyder. That’s the good side.

I took today off work to deal with the service, and picking it up when done. I just called (3pm) to check on it and was told it wouldn’t be finished today. The service person was truly helpful, and agreed to stay late tomorrow so I could pick it up after work.

I have no issue with the salesperson, the parts person, or the service advisor, as all behaved respectfully and helpfully. I do have a level of irritation from the dealership being unable to meet the reasonable expectation of completing a First Service appointment in 1 day, when the machine was there at the start of the day.
Click to expand...

Sounds typical of CanAm Dealers based on my experience.. I am on my third bike from two dealerships, yet to find one that cares anything about customer service once the sale is completed.
 
I was unimpressed with my local dealership just going down there to order the new Spyder, 2 months before it ever got there. Just talking to them, it was obvious they had no clue what they were talking about. I had already downloaded a copy of the maintenance manual, read it all at least once and parts of it several times, in order to decide if I wanted to buy the Spyder. I had looked up all the information on the used and unsold new Spyders they had on the showroom floor there. They kept telling me things that were very wrong and the sales person didn't even know what he had on the floor. Once I picked the new Spyder up and went over it after unloading at home, I have never been back to the dealership. I have tried to order some parts from them twice, but found they had a longer waiting time than Amazon and Cheap Cycle Parts. The only way the Spyder will ever go back to them is if there is a factory recall or a warranty replacement of something.
 
Stache said:
Funnfast St. John’s, NL, CA

In early July I made a service appointment for today, for the first service on my RTL. Brought it in when they opened, 9am. While we were there my wife text-rode a Ryker, and we reached a deal for our 2nd Spyder. That’s the good side.

I took today off work to deal with the service, and picking it up when done. I just called (3pm) to check on it and was told it wouldn’t be finished today. The service person was truly helpful, and agreed to stay late tomorrow so I could pick it up after work.

I have no issue with the salesperson, the parts person, or the service advisor, as all behaved respectfully and helpfully. I do have a level of irritation from the dealership being unable to meet the reasonable expectation of completing a First Service appointment in 1 day, when the machine was there at the start of the day.
Click to expand...

I have learned over the years that the " service dept." and the " sales dept. " never communicate with the other dept. .... It's almost like they arn't even in the same company,.... Mike :thumbup:
 
There are some good dealer shops around however, just few and far between. I'm sure that many of you follow Shawn Smoak on YouTube as I do. Now if he was within driving distance of me I wouldn't hesitate to take my Spyder to him. Unfortunately, qualified Spyder techs at his level are also few and far between. JMHO.
 
At my first dealer the service was terrible. Called for an appointment to bring it in for what I thought was a warranty repair. How about Monday morning was the response. I brought it in first thing Monday morning. I asked if I could see the work order and if they wanted me to sign it. The response was that it had not been filled out yet. On Thursday I called asking about it. Response was they had not looked at it yet. I mentioned that I had made an appoint and it should have been looked at almost right away. He explained for the first time it was first come first serve and there really was no appointments. Another week went by and I called again. They told me it was fixed. I went right away and picked it up. Thick layer of dust on it from being parked in a gravel lot. Still no work order was done. Took it for a drive. Problem still there. Went back and bypassed the service writer and talked to the mechanic. Asked him what he had done. It had nothing to do with my complaint. I loaded up my Spyder. When I got home one of the first things I did was download a service manual. Fixed it myself.

Second dealer. They were very good and friendly. They had a couple of busy seasons but would explain if they where busy or not when I would book an appointment. Filled out a work order everytime. So the mechanic would know what to do and often had a chance to talk to the mechanic directly. Good service. Except when they washed my Spyder they took the GPS off first. Got water in the mount. Took a couple days to dry out and it was fine. They were cutoff as a Spyder dealer because they did not sell enough Spyders. So new dealer again.

Third dealer. Very big dealer. Comfy waiting room with Kuerig coffee maker, bottled water in the fridge, wifi. Filled out a detailed work order. The mechanic would come from the back if he had a question. Every time I had service done it was complete and appeared to done well. The Spyder was washed every time. They are a good dealer. Just wish they where less than 1 1/2 hrs drive away.
 
Very interesting posts. With 13 motorcycles in the last 40 years, no H-D though, I have never had to deal with motorcycles dealer service departments except couples yeas ago I took the wheels of my Vstar1300 and have the dealer install two new tires. They actually charged me for the little weights they put on the wheels, weird.
A Can-am dealer here tried to get the heat shield kit and fuel filter to remedy the recall issue on my 2013 RTL. The problem is fixed now but not too impress with the service department.
Cheers.
 
My dealer in Eutis FL has so far been great, unusual I know. I ride 70 miles one way to get service. I can call these guys and they are patient and take the time answer my questions. I can talk with the general manager at any time and feel comfortable. That may change over time, but right now, that's a good feeling. I recently visited a dealer in Brandon, FL because it was much closer and convenient, big mistake.
 
Our local Spyder Ryder chapter president's son works for the local Can-Am dealer. He reports all powersports dealers around the country are unbelievably busy, apparently due to Covid-19. Service is backed up as much as two months for all vehicles, not just Spyders.

My brother is in the process of buying a used RTL. He is finding that used Spyders are selling within a few days of being listed on Craigslist. An Oregon auction house that normally has 200 motorcycles for sale is down to about 20.
 
My neighbor went shopping for a new pickup. One of the dealers he spoke to said they normally have 250 in stock to look at. They now only have 30. Friend of mine installs swimming pools. He is booked for this year and most of next year. Contractors cannot get Pressure treated lumber of any kind. So if you want a new deck. Not going to happen anytime soon. It goes on and on.
 
Just got back from a planned 2 week cage trip (New Explorer ST, hadda drive it), we left MN and found out that all the H-D's and a lot of other bikes came early to SW SD. Eventually my wife said take me home, get me outta here (this is a week before Sturgis). I love Cycles and there were just too many of them misbehaving already.
BUT back to dealership issues. Before the trip I called the dealership I've trusted for a while in Red Wing, MN to do a list of checks, Remove and Replace, and install parts I had planned to install myself this year, but time got away from me. We dropped it off last Friday with a bunch of aftermarket stuff i'd bought, a list of ten different jobs I wanted done, and the expectation that the Spider wouldn't be ready until mid august. On our way back east on I-94 got a call from the Service manager that it was all done and they only had issue with the ride height after installing the new front Shocks. I asked them to attempt to max out the static ride height, if they could. They were VERY sure it would be ready today if that was the case and just called to let me know it's ready to go. So if you've found a Service Department you're not happy with, keep looking. This was my third or fourth within 60 miles before I found the one I'm happy with.
 
DGoebel said:
So if you've found a Service Department you're not happy with, keep looking. This was my third or fourth within 60 miles before I found the one I'm happy with.
Click to expand...

Good advice, but the next nearest dealership is 800km (500 mi)
 
Got it back. Setting the belt tension seems to have fixed the vibration I was picking up at 110kmh

Very pleased, still miffed with the delay, but quality work done.
 
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