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Latest BRP Safety Bulletins for Shaft Replacement (2019-12) and Shaft & Sprocket Replacement (2019-13) Recalls - Jan 2025

I picked mine up Wednesday; they had it about a week and a half, took them 13 hours labour (told me I was the second they did, first one took 23 hours) so they are pretty pissed at BRP for shorting them so much on their actual costs. Interesting that they changed transmission fluid and coolant as part of the recall, but I had to pay for the oil change as BRP has told them it is not required... or they saw that as a way to scratch back some of the extra costs BRP won't cover. Rode it home (30 kilometers) in 2°C weather with rain, and crosswinds nearly ripping my head off... but I got to ride "The Goblin", so all in all, a good day!
 
Northofthesix said:
I picked mine up Wednesday; they had it about a week and a half, took them 13 hours labour (told me I was the second they did, first one took 23 hours) so they are pretty pissed at BRP for shorting them so much on their actual costs. Interesting that they changed transmission fluid and coolant as part of the recall, but I had to pay for the oil change as BRP has told them it is not required... or they saw that as a way to scratch back some of the extra costs BRP won't cover. Rode it home (30 kilometers) in 2°C weather with rain, and crosswinds nearly ripping my head off... but I got to ride "The Goblin", so all in all, a good day!
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Funny, my dealer said BRP paid for the oil. However, they charged me for the oil filter, crush washers, and O-rings. The oil and the coolant have to be removed to pull the engine and tear down the transmission. So those two things are covered along with the transmission filter.
 
Northofthesix said:
I picked mine up Wednesday; they had it about a week and a half, took them 13 hours labour (told me I was the second they did, first one took 23 hours) so they are pretty pissed at BRP for shorting them so much on their actual costs. Interesting that they changed transmission fluid and coolant as part of the recall, but I had to pay for the oil change as BRP has told them it is not required... or they saw that as a way to scratch back some of the extra costs BRP won't cover. Rode it home (30 kilometers) in 2°C weather with rain, and crosswinds nearly ripping my head off... but I got to ride "The Goblin", so all in all, a good day!
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Yeah, my dealer covered everything. However, they did tell me that my shaft bearing was going out and they needed to replace it. Originally, it was going to $550, but they reached out to BRP, who covered the cost of the part, and I only needed to pay for one hour of labor. But my dealer charges $155 an hour now, which I feel is a bit insane.
 
acdcking12 said:
Yeah, my dealer covered everything. However, they did tell me that my shaft bearing was going out and they needed to replace it. Originally, it was going to $550, but they reached out to BRP, who covered the cost of the part, and I only needed to pay for one hour of labor. But my dealer charges $155 an hour now, which I feel is a bit insane.
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My dealer is @ $180.00/hour in Kalamazoo, Mi

Al in Kazoo
 
My dealer checked my VIN and said he didn’t see a recall on that number. They have done some of these recalls on the 2019 RTs. Is this recall specific to a VIN number or any 2019 RT?
 
BigGuy66 said:
My dealer checked my VIN and said he didn’t see a recall on that number. They have done some of these recalls on the 2019 RTs. Is this recall specific to a VIN number or any 2019 RT?
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If the dealer can't even read the recall, I am not sure that I would want them doing it!
 
My wife has a 2017 F3L that is within the mileage range for the recall. My question is, has anybody had the shaft actually fail? Both of our bikes are in storage for a few more weeks here in Minnesota. We have talked to the dealer, and they are going to be working on several Spyders that they have in their used inventory before working on customers bikes. Cheri is on the list for the recall, but I'm wondering how safe it is to ride until her appointment.
 
Post above by MNBK got me thinking about the 2017’s involved. My ryde is within the mileage specs for the recall. These latest bulletins only list mileages to tell whether units are subject to the recall. I saw early on that the problem started in mid-production for the ‘17 models. I checked my VIN on a NHTSA recall site last night, and mine indeed shows no open recalls. So, apparently, the affected ‘17 models need to conform not only to BRP’s mileage constraints, but also fall within the {Oct 29, 2016 thru Jun 05, 2017} production dates. Mine is an early built unit (06/2016). Can find your production date on the tag on the front LH side of the swingarm (on my F3-S, anyway). Just an FYI.

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I got my bike back and it seems everything was done correctly. But it went in clean and came out looking like they dropped it in the closest mud pit, pulled it back out, let it dry on, and then delivered it to me. Not a spectacular thing to see.
 
Northofthesix said:
I picked mine up Wednesday; they had it about a week and a half, took them 13 hours labour (told me I was the second they did, first one took 23 hours) so they are pretty pissed at BRP for shorting them so much on their actual costs. Interesting that they changed transmission fluid and coolant as part of the recall, but I had to pay for the oil change as BRP has told them it is not required... or they saw that as a way to scratch back some of the extra costs BRP won't cover. Rode it home (30 kilometers) in 2°C weather with rain, and crosswinds nearly ripping my head off... but I got to ride "The Goblin", so all in all, a good day!
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My dealer covered everything. No charge and they only took about 9 hrs.
 
Hello new to the forum and unfortunately frustrated. Took my wife's 2018 in on 4/23 for this recall and when I scheduled it even mentioned that I didn't really want hers to be the first one they completed. Turns out hers was the second, apparently no issues with the first one other than it took about 16 hours. Not so much with her Spyder! They got the job completed, and now I am being told the transmission needs to re-learn something and it won't go into the proper mode. They reached out to BRP, who said something else needed to be updated, which they did, and it still will not go into the learning mode, whatever that means. So now we are approaching two weeks and just waiting, and I am growing more frustrated by the day. I have reached out to BRP, and they will be following up with the dealer to hopefully get it resolved. From the get go, I had misgivings about this recall and if it could be completed without being mucked up or mucking up other things, and it seems that fear is coming true.

It is all I can do to remain polite and respectful about it, but I figure I should wait at least 30 days before I really start to raise a big stink over it and complain to the NTSB that Can Am issued this recall and not every location in their dealer network is capable of performing the repair, and I suppose go to the expense of getting an attorney involved. My wife purchased her Spyder new and just at the end of last year paid it off and now is a proud owner of a 1000 pound paperweight :mad:

Any experts out there have any ideas on a possible course of action, or knows more details on what the whole "learning process" in the transmission is? The mumbly vauge explanation the dealership is giving me certainly does not add any confidence they can get it figured out.

For those wondering, the dealership is World of Powersports in Springfield, IL. They actually have 4 dealerships in Illinois Decatur, Springfield, Peoria, & Champaign. Peoria is actually the closest to me, but it has a very poor reputation, so my Spyder has always been taken to Springfield for service. Up until now, I've had no issues with them and I would think I would qualify as good customer, since over the years my wife and I have purchased 3 motorcycles and 2 Spyders from them, but I suspect that won't count for much now days.
 
YoungR65 said:
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It is all I can do to remain polite and respectful about it, but I figure I should wait at least 30 days before I really start to raise a big stink over it and complain to the NTSB that Can Am issued this recall and not every location in their dealer network is capable of performing the repair, and I suppose go to the expense of getting an attorney involved. My wife purchased her Spyder new and just at the end of last year paid it off and now is a proud owner of a 1000 pound paperweight :mad:

Any experts out there have any ideas on a possible course of action, or knows more details on what the whole "learning process" in the transmission is? The mumbly vauge explanation the dealership is giving me certainly does not add any confidence they can get it figured out.

...
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I can't explain the 'learning process' thing any more than saying that everything on every vehicle is pretty much computer operated these days, and if you pull something like a transmission apart & re-assemble it, because something has changed in there (no matter how tiny the change was) the computer that operates it needs to 're-learn' how to safely operate that transmission, so there's meant to be a computer routine built in that's called a 'learning process' which allows the computer to do that before it destroys the transmission again by moving a madly spinning gear at the wrong time, or maybe a smidge too far/not far enough. It's just the computer version of you trying on a new pair of shoes and walking up and down the shoe shop once or twice to see if they 'feel' right - only in your Spyder's case, apparently they can't get the computer to do that, and the computer apparently just WILL NOT do anything more until that particular process has occurred! :rolleyes:

However, that aside, we've seen here on the Forum numerous times before that even just mentioning that bit I've highlighted in the quote of your post above, the attorney &/or legal action thing, is a pretty much sure fire way to get ALL the work on your job INSTANTLY stopped, the whole job slid waaaaayyy to the back of the heap, and then either forgotten &/or buried in tons of legal paperwork! 😣 And if/when it ever gets to litigation, they've got vastly greater resources to fight it, and compared to you, a virtually never ending supply of lawyers and $$ to fund their efforts to drag this out and maybe even bankrupt you in the process!! And at the end of it all, there's a good chance you STILL won't end up with a fixed Spyder in any reasonable time frame, cos no-one has dared touch it since the very first moment you mentioned going to your attorney!! 😖

So yeah, do the NTSB complaint thing, but if you want to ever get your Spyder fixed and back without costing you major time & $$, then going by what we've seen reported here in the past, don't even THINK about, let alone MENTION attorney's/legal action!! :eek:

Just Sayin' :oops:
 
Peter Aawen said:
I can't explain the 'learning process' thing any more than saying that everything on every vehicle is pretty much computer operated these days, and if you pull something like a transmission apart & re-assemble it, because something has changed in there (no matter how tiny the change was) the computer that operates it needs to 're-learn' how to safely operate that transmission, so there's meant to be a computer routine built in that's called a 'learning process' which allows the computer to do that before it destroys the transmission again by moving a madly spinning gear at the wrong time, or maybe a smidge too far/not far enough. It's just the computer version of you trying on a new pair of shoes and walking up and down the shoe shop once or twice to see if they 'feel' right - only in your Spyder's case, apparently they can't get the computer to do that, and the computer apparently just WILL NOT do anything more until that particular process has occurred! :rolleyes:

However, that aside, we've seen here on the Forum numerous times before that even just mentioning that bit I've highlighted in the quote of your post above, the attorney &/or legal action thing, is a pretty much sure fire way to get ALL the work on your job INSTANTLY stopped, the whole job slid waaaaayyy to the back of the heap, and then either forgotten &/or buried in tons of legal paperwork! 😣 And if/when it ever gets to litigation, they've got vastly greater resources to fight it, and compared to you, a virtually never ending supply of lawyers and $$ to fund their efforts to drag this out and maybe even bankrupt you in the process!! And at the end of it all, there's a good chance you STILL won't end up with a fixed Spyder in any reasonable time frame, cos no-one has dared touch it since the very first moment you mentioned going to your attorney!! 😖

So yeah, do the NTSB complaint thing, but if you want to ever get your Spyder fixed and back without costing you major time & $$, then going by what we've seen reported here in the past, don't even THINK about, let alone MENTION attorney's/legal action!! :eek:

Just Sayin' :oops:
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Yeah had similar problems on my recall - took 2 months; brought it home finally.
 
Thank you both for the response. Peter your explanation was actually more understandable than what the dealership says. I haven’t made any kind of indication I will complain to anyone or get an attorney as I know once you do a brick wall typically goes up. Maybe I should have waited on calling BRP for that matter I just wanted to make sure if there was something they could do to help resolve it they would.

RC Danny was it a similar issue that caused the two month delay for you?
 
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