Just need to vent about dealer service...AGAIN

[spyderbirds]

Its sad these dealer issues are so wide spread, Techs are human and an occasional screw up is inevitable, but its hard to find dealers/techs that take pride in their work these days.

 

[DrewNJ]

Its sad these dealer issues are so wide spread, Techs are human and an occasional screw up is inevitable, but its hard to find dealers/techs that take pride in their work these days.

Its not just limited to brp either. Most car dealer techs and big box mechanics are the same if not worse. Its become the world of get it out as quick and inexpensively (for the shop) as possible. Do "good enough" work and the majority will be naive enough to not know the difference.....sad.

Sent from my Venue 8 3830 using Tapatalk

 

[Dan_Ashley]

Its not just limited to brp either. Most car dealer techs and big box mechanics are the same if not worse. Its become the world of get it out as quick and inexpensively (for the shop) as possible. Do "good enough" work and the majority will be naive enough to not know the difference.....sad.

Sent from my Venue 8 3830 using Tapatalk

Tell me about it. I had a new $30,000 Chrysler Sebring convertible that ended up with a reprinted hood because the local maintenance dealer scratched the hood big time--by throwing a clip board. It missed the guys intended target and messed up my car. I was so angry that I demanded a new loaner car while the refinished the hood. They said no. I sued them in small claims court for the cost of the two week rental car. I won. No more Chrysler products for me. Ever.

 

[jcthorne]

Well finished up Louise bike. Could not find any source of oil leak an no further damage. Got the trunk back together and the body panels back on (without breaking any tabs or knobs) and detailed the two bikes. Then I decided to install my new Utopia back rest....

Got the seat off (without loosing the bushings down in the bike) drilled two holes for the bracket and marked where the slot was to go......

Utopia forgot to include the adhesive backed boots where the slot goes. For either of the two back rests. Why does everyone have to work so fast there simply is not enough time to check ones work and do it right. Now I am stuck with a disassembled bike waiting on Utopia to send the parts they forgot. I am sure they will send them and apologize for the trouble, Its had to find the time to work on these projects and will be some time before I can again. I called them but of course no one answers on Sunday. Sent an email that may get answered someday.

Pretty frustrating weekend on the Spyder front. All due to others lack of attention and quality control.

 

[Magdave]

Well finished up Louise bike. Could not find any source of oil leak an no further damage. Got the trunk back together and the body panels back on (without breaking any tabs or knobs) and detailed the two bikes. Then I decided to install my new Utopia back rest....

Got the seat off (without loosing the bushings down in the bike) drilled two holes for the bracket and marked where the slot was to go......

Utopia forgot to include the adhesive backed boots where the slot goes. For either of the two back rests. Why does everyone have to work so fast there simply is not enough time to check ones work and do it right. Now I am stuck with a disassembled bike waiting on Utopia to send the parts they forgot. I am sure they will send them and apologize for the trouble, Its had to find the time to work on these projects and will be some time before I can again. I called them but of course no one answers on Sunday. Sent an email that may get answered someday.

Pretty frustrating weekend on the Spyder front. All due to others lack of attention and quality control.

You can mount the BR and unscrew it later to install the boot. You won't even notice it if you have the bag on. It is easy to remove once you get the install done and you should not have to remove the seat to do it. 2 bolts and it is off easily gotten with the seat up. One tip over drill the holes a little it makes it easier to find the screw holes and get the foam out on the initial install. Get-r-done :thumbup:

 

[jcthorne]

You can mount the BR and unscrew it later to install the boot. You won't even notice it if you have the bag on. It is easy to remove once you get the install done and you should not have to remove the seat to do it. 2 bolts and it is off easily gotten with the seat up. One tip over drill the holes a little it makes it easier to find the screw holes and get the foam out on the initial install. Get-r-done :thumbup:

Hmm, ok. Thanks for the tip. From the instructions it sure seemed like I was stuck. I'll give it a go since it does not require disassembly of the seat again to install the boot. Appreciate the tip.

 

[Rd_Runner]

Sorry to hear about your dealer experience

Spent ALL DAY at Mancuso SW. Wife dropped her RT off Thursday to replace the front bumper cover (shipping damage and the part just came in) do the fuse box recall and her 600 miles service. Was to be ready for us to pick up first thing Sat morning and we had an appointment to get the recall done on my RT. Should be out of there by noon.

When we got her bike back, the front trunk would not open. Cable had become detached. Turns out it was detached from the back of the ignition switch which need some pretty hefty disassembly to fix. Dealer/Mechanic suggested that I did it when installing the handlebars. We pointed out that it was working for the last two weeks and indeed worked when she dropped it off as she stowed her helmet in the trunk. I will admit they backed down, and agreed to fix it. Its just that the mechanic did not check it when he was done last night before we picked it up. He had the whole front trunk off the bike so that actuator cable is something that should have been checked. That took several hours before he could move on to my bike.

On to my bike which got the software updates and so far is running a bit better. Smoother take off. Got the new fuse box covers but cannot see what they did to the back of the fuse boxes. So far, looks like mine got the needed work done and none the worse for the trip.

We got out of there and brought the bikes home. Louise went to plug in her blue tooth helmet to charge......He did not reconnect the power outlet when he reinstalled the trunk. The whole frunk module has to come back off to get to the back of the power outlet. So its either I spend a couple hours doing it and checking everything else he missed or find the time to bring it back during the week...60 miles away.

WHY CAN WE NOT HAVE ONE DECENT BRP SHOP IN HOUSTON. CAN AM, GET YOUR DEALER NETWORK IN ORDER.

I am now 2 for 2 with very poor service visits. They will not see me again unless its a warranty issue. At least this time I knew to bring my own oil as they do not stock ANY synthetics for the Spyder and ignore any instruction to use synthetic. Its what's in the BRP kit or bring your own. Plenty of synthetics for the Ducati bikes....

Sorry, Rant over. I'll spend tomorrow removing her frunk and fixing the power outlet and cleaning the two bikes. Good news is our Utopia back rests are here and I will work on those if I finish the power outlet.

Sorry to hear about your dealer service...that sucks.

I just had mine in and out of the local shop (Pikes Peak Motorsports here in Colorado Springs) for the 2013/2014 RT recall service (Jan 2014 bulletin). They did an awesome job and were great to work with. They even fixed my electronic trunk release which was not working when I bought the bike in December. While putting it together they looked my bike over and found the water pump with a very small leak. So they put one on order for it. Sucks that the bike has all of 820 miles on it and it needs a water pump but at least it is still covered under warranty.

I hope that you can find yourself a reliable dealer when you need work done that you cannot do yourself.

Rd_runner

 

[Magdave]

Hmm, ok. Thanks for the tip. From the instructions it sure seemed like I was stuck. I'll give it a go since it does not require disassembly of the seat again to install the boot. Appreciate the tip.

You will see how easy it is to uninstall once you get it together. The tough part is getting it installed in the first place. I used a long skinny serrated carving knife to scrape the foam away from the plastic.

 

[jcthorne]

You will see how easy it is to uninstall once you get it together. The tough part is getting it installed in the first place. I used a long skinny serrated carving knife to scrape the foam away from the plastic.

Please take this the right way....

You are my hero today. Thanks. Your suggestions were just what I needed to get r done. Back rest is installed and seat back on bike. Your tips really helped a lot. I can see it will be no big deal to install the boot when it comes. I love the back rest. Never had one on a bike before but wife has. So when she wanted one for her new RT, I ordered 2. Wow, what a difference. I could feel the stress flow out of my back and shoulders as soon as I rested on it. Spent a few minutes getting it adjusted to fit me and it looks great and feels great.

Thanks again. Going to do chores now, leaving the spyder adventures on a high note for the weekend thanks to my hero Magdave! I owe you at least one if not more brews bud.

 

[Magdave]

Please take this the right way....

You are my hero today. Thanks. Your suggestions were just what I needed to get r done. Back rest is installed and seat back on bike. Your tips really helped a lot. I can see it will be no big deal to install the boot when it comes. I love the back rest. Never had one on a bike before but wife has. So when she wanted one for her new RT, I ordered 2. Wow, what a difference. I could feel the stress flow out of my back and shoulders as soon as I rested on it. Spent a few minutes getting it adjusted to fit me and it looks great and feels great.

Thanks again. Going to do chores now, leaving the spyder adventures on a high note for the weekend thanks to my hero Magdave! I owe you at least one if not more brews bud.

:thumbup: Enjoy, I love mine. My back killed me before I put it on. I get it no Bromance here :roflblack:

 

[ARtraveler]

Bad dealers surely make for a bad :spyder2: experience. I have two beginning of year service appointments to go through in a month or so. Makes me shudder when I think there will be a new service manager and the mechanic of the month to deal with.

"Gloom, despair and agony on me--oh, oh, deep dark depression, excessive misery..." :roflblack:

 

[Magdave]

Bad dealers surely make for a bad :spyder2: experience. I have two beginning of year service appointments to go through in a month or so. Makes me shudder when I think there will be a new service manager and the mechanic of the month to deal with.

I have had the terrible thoughts of selling them off and trying to find something in two wheels that will work for me--but that is out of the question since I would lose my riding partner.

"Gloom, despair and agony on me--oh, oh, deep dark depression, excessive misery..." :roflblack:

You know this IS BRPs fault. By making dealers independent and not beholden to BRP they are allowing a whole lot of problems. Last time I called customer service and asked about what octane gas is required for the 2013 since the OM and service manual say one thing the sticker on the bike another, I got the "see your dealer' reply. I then ripped into them "What you cannot even tell me what kind of gas to put into your product?". I then went on about why us owners can't call BRP and ask a simple tech question without them sending me to a dealer that is not even employed by BRP and in a lot of cases knows less about my bike than I do (thanks to SL). Why don't they have atech line ...I mean geeze I am not asking how to rebuild the motor ? They said they get a lot of complaints about it...well then FIX IT.

 

[NancysToy]

You know this IS BRPs fault. By making dealers independent and not beholden to BRP they are allowing a whole lot of problems. Last time I called customer service and asked about what octane gas is required for the 2013 since the OM and service manual say one thing the sticker on the bike another, I got the "see your dealer' reply. I then ripped into them "What you cannot even tell me what kind of gas to put into your product?". I then went on about why us owners can't call BRP and ask a simple tech question without them sending me to a dealer that is not even employed by BRP and in a lot of cases knows less about my bike than I do (thanks to SL). Why don't they have atech line ...I mean geeze I am not asking how to rebuild the motor ? They said they get a lot of complaints about it...well then FIX IT.

I'd be interested to know if Chevy or Ford, or Mercedes, or Honda or anybody else does it differently. All manufacturers I have known relied on their dealer networks and their manuals to distribute information and to respond directly to first-time customer comments and complaint. Some do sponsor forums, but they seldom participate in them directly in my experience. Have you had on-on-one contact with many manufacturers? It would be nice to know which ones and how to accomplish this if it is possible.

 

[Magdave]

I'd be interested to know if Chevy or Ford, or Mercedes, or Honda or anybody else does it differently. All manufacturers I have known relied on their dealer networks and their manuals to distribute information and to respond directly to first-time customer comments and complaint. Some do sponsor forums, but they seldom participate in them directly in my experience. Have you had on-on-one contact with many manufacturers? It would be nice to know which ones and how to accomplish this if it is possible.

I know GM does as I have talked to people there about my infotainment problems and it was quite a technical talk. There are regional reps you can call to discuss problems with too. GM customer assistance is VERY active on the Terrain forum as well as all model forums asking for VIN numbers and answering any question you PM them.

 

[flamingobabe]

James...I feel your pain...Mancuso Gulf freeway is where I go...if Mark can't fix it.....the mechanic there is pretty good.....but does messy work.....I won't let them wash my bike.....Mark has to take my bike apart to make sure everything was done right....always find something wrong......Mancuso does not know what an appointment is...call...make appointment and 10 days later they look at it....they frustrate me....that's why I go 325 miles to Greenville...make appointment...they look at it that day...same with Pitbull, but they are 750 miles away

 

[jcthorne]

I'd be interested to know if Chevy or Ford, or Mercedes, or Honda or anybody else does it differently. All manufacturers I have known relied on their dealer networks and their manuals to distribute information and to respond directly to first-time customer comments and complaint. Some do sponsor forums, but they seldom participate in them directly in my experience. Have you had on-on-one contact with many manufacturers? It would be nice to know which ones and how to accomplish this if it is possible.

Yes, very much so. I have called Ford CS or SVT info line for a number of questions on my GT and on my Shelby before that. VERY helpful, direct responses or links to Ford tech web sites for the answers. They have never referred me to my dealer for a tech question, only for financial ones or sales. Sometimes they did refer me to specific sections of the service manuals once they knew I had them. Dealer experience has run the full range but Ford does have control over the dealer experience through after service or after sales surveys, and allocates dealer stock based on that feed back. That means REAL money to the dealers based on those surveys. I don't buy for a moment that BRP cannot better educate and groom their dealer network.

I would bet other manufactures do as well or better. CS has never been Ford's well known trump card but its FAR better than what BRP does.

 

[Bob Denman]

BRP should add some "teeth", to the agreements that it signs with it's dealers... They already have lot of sales incentives to dangle in front of them; why not some sort of incentive program that rewards great service?? :dontknow:
:shocked: But...
How do you define it?
How do you measure it?
Can BRP make it easier for the dealers to get their techs the proper training?
And then reward those that keep their guys up to date on it?

 

[NancysToy]

I know GM does as I have talked to people there about my infotainment problems and it was quite a technical talk. There are regional reps you can call to discuss problems with too. GM customer assistance is VERY active on the Terrain forum as well as all model forums asking for VIN numbers and answering any question you PM them.

Yes, very much so. I have called Ford CS or SVT info line for a number of questions on my GT and on my Shelby before that. VERY helpful, direct responses or links to Ford tech web sites for the answers. They have never referred me to my dealer for a tech question, only for financial ones or sales. Sometimes they did refer me to specific sections of the service manuals once they knew I had them. Dealer experience has run the full range but Ford does have control over the dealer experience through after service or after sales surveys, and allocates dealer stock based on that feed back. That means REAL money to the dealers based on those surveys. I don't buy for a moment that BRP cannot better educate and groom their dealer network.

I would bet other manufactures do as well or better. CS has never been Ford's well known trump card but its FAR better than what BRP does.

Interesting. I have never been able to ferret out the numbers or contact info, I guess. I have talked to GM customer service reps, and they made me as unhappy as BRP made you. I guess it depends on where you are and what you are trying to accomplish.

 

[TexasSpyder]

I also go to Greenville

James...I feel your pain...Mancuso Gulf freeway is where I go...if Mark can't fix it.....the mechanic there is pretty good.....but does messy work.....I won't let them wash my bike.....Mark has to take my bike apart to make sure everything was done right....always find something wrong......Mancuso does not know what an appointment is...call...make appointment and 10 days later they look at it....they frustrate me....that's why I go 325 miles to Greenville...make appointment...they look at it that day...same with Pitbull, but they are 750 miles away

I won't do business with the local dealer, 42 miles away. Greenville for me you can count on them to do the right thing, 405 miles.

J. D.