It is what it is!

[retired1]

Not wanting to hijack another thread, I just wanted to state what my experience taught me. Having been in a GM service department for about 15 years, before the days of the internet, forums etc. my customers would know about service bulletins, recalls etc. before we had received any bulletins. Bac then it was called the "Grapevine". At least one member, if not more, does not understand that, in this case BRP needs a pattern of failures before issuing any bulletins dealing with this shortcoming. It might not be right but "It is what it is". Based on my experience.

 

[Firefly]

:agree:

 

[krb1945]

Retired1...

You are 100% correct.

I use to purchase, program, and installed computers for the D.O.D and D.O.N. and many times they wouldn't lite up right out of the box... I do man new expensive systems. Most of the time it was the same connector. After notifying the manufacturer a couple of times they realized it was a continuing problem and corrected it by re-training an employee... problem solved.

Now training is not always the problem... sometimes it is a engineering, manufacturing or materials used fault... but the beginning of a solution is notification and notification :chat: is the key to getting a resolution. /Ken

 

[bone crusher]

Not wanting to hijack another thread, I just wanted to state what my experience taught me. Having been in a GM service department for about 15 years, before the days of the internet, forums etc. my customers would know about service bulletins, recalls etc. before we had received any bulletins. Bac then it was called the "Grapevine". At least one member, if not more, does not understand that, in this case BRP needs a pattern of failures before issuing any bulletins dealing with this shortcoming. It might not be right but "It is what it is". Based on my experience.

Good point, but there are also cases, I'm finding out, where BRP does have service bulletins and such and the dealers don't even know they exist. This demonstrates a communication problem...I shouldn't have to call my dealer and tell them where to look for a belt tension issue...they should have this noted and should be checking whatever BRP issues to stay atop of problems.

The benefit of technology is that word spreads fast so that we can be more in-tune and responsible for our vehicles. If we have information that can assist a dealership, that's good for everyone.

As far as issuing bulletins, recalls, etc...of course there has to be algorithms for this...we sometimes have to be patient in an impatient world.

 

[NancysToy]

Good point, but there are also cases, I'm finding out, where BRP does have service bulletins and such and the dealers don't even know they exist. This demonstrates a communication problem...I shouldn't have to call my dealer and tell them where to look for a belt tension issue...they should have this noted and should be checking whatever BRP issues to stay atop of problems.

The benefit of technology is that word spreads fast so that we can be more in-tune and responsible for our vehicles. If we have information that can assist a dealership, that's good for everyone.

As far as issuing bulletins, recalls, etc...of course there has to be algorithms for this...we sometimes have to be patient in an impatient world.

I don't think that a dealer being unaware of a service bulletin is so much a case of poor communication, as it is the inability of the dealer to always be in a position to take advantage of the resources available, and keep informed. Announcements of service bulletins, campaigns, changes in maintenance procedures or schedules, etc., are first announced on BossWeb. Promos are presented here, too. Unfortunately, busy dealers often have little time to browse the Web, and can miss postings, or lag behind. Furthermore, often only the owner or the service manager is likely to access BossWeb. One can't expect every salesman and technician in the joint to be spending their time on the computer instead of helping customers.

There is another wrinkle. If there is a campaign or recall, the bulletin should be linked to your VIN# on the computer when they look it up. In theory this is good, but it doesn't happen 100% of the time, for some reason. In addition, less critical issues are not listed by VIN#. The dealership has to be aware of them. This can happen when they access BossWeb, receive the paper copy (if they have good procedures for receiving them, filing them, and training their employees), receive periodic refresher training, or often when the customer has a problem and the tech calls BRP for assistance.

No, the system is not perfect, and there certainly can be communications problems, but there are logical reasons for them, and I think we have to just be persistent...plus show a little tolerance.

 

[Firefly]

Another facet of this is that we the customers have much higher expectations in this day and age of internet information.

 

[bone crusher]

I don't think that a dealer being unaware of a service bulletin is so much a case of poor communication, as it is the inability of the dealer to always be in a position to take advantage of the resources available, and keep informed. Announcements of service bulletins, campaigns, changes in maintenance procedures or schedules, etc., are first announced on BossWeb. Promos are presented here, too. Unfortunately, busy dealers often have little time to browse the Web, and can miss postings, or lag behind. Furthermore, often only the owner or the service manager is likely to access BossWeb. One can't expect every salesman and technician in the joint to be spending their time on the computer instead of helping customers.

There is another wrinkle. If there is a campaign or recall, the bulletin should be linked to your VIN# on the computer when they look it up. In theory this is good, but it doesn't happen 100% of the time, for some reason. In addition, less critical issues are not listed by VIN#. The dealership has to be aware of them. This can happen when they access BossWeb, receive the paper copy (if they have good procedures for receiving them, filing them, and training their employees), receive periodic refresher training, or often when the customer has a problem and the tech calls BRP for assistance.

No, the system is not perfect, and there certainly can be communications problems, but there are logical reasons for them, and I think we have to just be persistent...plus show a little tolerance.

Good points Scotty...I wish you lived next door...I'd never have a Spyder issue that couldn't be resolved instantly...that goes for you, too, Fire...two Spyder neighbors would be nice....ahhhhhhh...