It appears BRP IS trying

[Hokiev]

Back in Sept. there was a lot of buzz on Spyderlovers about BRP calling all owners to "check-in" to see how things were going. I got a call from Emily and we had about a 45 minute conversation about what I liked, disliked and would change about the Spyder. During the conversation she asked what problems if any I had had an if things had been resolved by my local dealer. I had been having some transmission issues at the time and she took all the information and gave me a case number. She told me to call them again when I was ready to take the Spyder in to the dealer and they would make the number active.

I had read over the past year plus various issues people have had with warranty work and lack of support from both dealers and BRP so I was leery about moving forward with my issues.

I had not had a chance to bring it in until yesterday (Jan. 7 over 3 months later) so I called BRP before I left for the dealer and they still had it in the system. The person I spoke with indicated he would activate the case number.

I dropped it off at the dealership in the late morning. They were not sure when they would be able to get to it, but since it is winter I was in no hurry. Today I got a call out of the blue from Canada. It was Natasha from BRP and she indicted she would be my contact during the servicing of the Spyder and she would be following up with the dealer on the issue.

Later today I got a call from the service manager indicating he had spoken with Natasha and was working on the issue. He had taken my ryde out and was looking into the issues. (I had a few other items I had added to my list). We discussed the issues in detail and he is going to personally take it out again tomorrow to determine first hand the problems.

Very pleased that all have been very involved so far from the dealer to BRP. Now I just hope they follow through and can solve the issues without major headaches (and costs on my end!).

 

[pitbull]

Back in Sept. there was a lot of buzz on Spyderlovers about BRP calling all owners to "check-in" to see how things were going. I got a call from Emily and we had about a 45 minute conversation about what I liked, disliked and would change about the Spyder. During the conversation she asked what problems if any I had had an if things had been resolved by my local dealer. I had been having some transmission issues at the time and she took all the information and gave me a case number. She told me to call them again when I was ready to take the Spyder in to the dealer and they would make the number active.

I had read over the past year plus various issues people have had with warranty work and lack of support from both dealers and BRP so I was leery about moving forward with my issues.

I had not had a chance to bring it in until yesterday (Jan. 7 over 3 months later) so I called BRP before I left for the dealer and they still had it in the system. The person I spoke with indicated he would activate the case number.

I dropped it off at the dealership in the late morning. They were not sure when they would be able to get to it, but since it is winter I was in no hurry. Today I got a call out of the blue from Canada. It was Natasha from BRP and she indicted she would be my contact during the servicing of the Spyder and she would be following up with the dealer on the issue.

Later today I got a call from the service manager indicating he had spoken with Natasha and was working on the issue. He had taken my ryde out and was looking into the issues. (I had a few other items I had added to my list). We discussed the issues in detail and he is going to personally take it out again tomorrow to determine first hand the problems.

Very pleased that all have been very involved so far from the dealer to BRP. Now I just hope they follow through and can solve the issues without major headaches (and costs on my end!).

There's a lot of bad things people can say, but I do believe and have seen brp take steps to help people out and make products better, right or wrong they are a good company.

 

[ARtraveler]

It is good to see that BRP is trying to maintain better customer relations with more contact between BRP, the customer, and the dealer.

I also had one of those 45 minute conversations with a BRP rep and we talked about the good, the bad, and the ugly. I came away from it feeling like BRP is trying hard.

 

[SPYD3R]

RECREATIONAL

BRP is in the RECREATIONAL business, they deal with the 'End User' on a daily basis... if they weren't 'customer sensitive' they'd be out of business in no time... between JOHNSON/EVINRUDE, SKI-DOO, CAN AM, etc... i think they know how to make us happy.... but remember, there are those of us, that no company, no matter how hard they try, will ever be satisfied... :gaah: i use to have a business making off-road vehicle fiber-glass parts: doors, hoods, fenders, etc... i had a guy come into my shop screaming that the gel-coat on a hood he bought from me was all scratched up... i asked how it happened, and he told me he rolled the Jeep over.... well DUH............ he complained so much i gave him half his money back and told him never to return to my shop....

as for BRP and their products... i'd buy one on any given day without hesitation.... :bowdown: :firstplace:

 

[MangoMike]

Honda never called me, Harley never called me, Victory never called me, Yamaha never called me, BRP has called several times. BRP is fantastic.

 

[Dizneyman]

:agree: with all of the above. Unfortunately BRP takes the rap for poor dealers at times.... They have always done right for me on all of my products.

 

[Bob Denman]

If you've got Natasha on your side; you're working with one of the BEST!! :2thumbs:
I've had the pleasure of speaking with her, and consider myself fortunate to have had that opportunity.
(And she lurks in here too!:shocked