How long should it take BRP to respond to a case?

[Pirate looks at --]

I have a severe pull to the right on my 2014 RT S. At 55MPH it heads toward the ditch on a 4 count. At 65 MPH it heads for the ditch on a 3 count. at 45 MPH it heads for the ditch on a 5 count. That's all with Cruise set and hands off the bars.

Have 3200 miles on clock and it's in shop for 1st service. Tech verified have pull to the right. He's adjusted as much as he can to no avail.
Case submitted Wednesday and no reply as of this AM. They dealer has several cases that need a reply.

Is the the norm for BRP response to dealers? My dealer is Platinum if that matters and tech is certified.

:banghead: :banghead:nojoke

Make sure that you keep the ditch to your left!:roflblack:

 

[03hdjill]

If you try this, you have to dismount the tires, remount & balance. The front Kendas are directional. You can't just switch right & left.

Please disregard my last post.