Here's a hot one...or maybe not warm enough

[Bob Denman]

Reference poor service by dealers. We, as owner/operators, can control bad dealers more then the majority of us think. A good dealer survives on excellence in sales , service and parts availability. Paid for by us the consumer. Right or wrong?

If we publish the good guys the bad guys will go out of business. Problem solved!

you don't have to call the poor dealer a bum, scumbag,or brain dead. All you have to do is make it known he gives poor service.

as Pogo, once said, " I have found the enemy. He is us!" So quit griping and do something about it.

Bob :agree:...
BUT! It can be mighty fine line between a lousy dealer, and an unreasonable request... :dontknow:

 

[ARtraveler]

Bob :agree:...
BUT! It can be mighty fine line between a lousy dealer, and an unreasonable request... :dontknow:

:agree: and would also like to reiterate Bob D's point. We have seen people with unreasonable requests rant against the same dealer over and over. They usually go away or are asked to go away by those who see through the situation.

On the other hand, there have been a few dealers who pop up on the radar screen over and over again with the same issues. A few of them have also gone away. Bottom line, before we are going to try to give a dealer the "flush", we need to make sure they deserve it.

 

[JJW SpyderRider]

And the soap opera continues...
"I froze my ears off riding that thing" says the service manager.

He says the belt to is too close to the flange on the rear sprocket. That's nice....you guys are the people that put it there. I ask if that will cause a vibration (I know it doesn't). He says that he doubts it. I ask, "why are we talking about it then?" Silence.

The bottom line is they want to check the belt tension (I believe this will be about the 6th time that has been checked). I asked about trying a different belt. Didn't seem too willing to try that. Said he talked with BRP and is now trying to sell he "normal vibration" bill of goods. If it is "normal" then why do other Spyders not vibrate like mine

If the service manager wore a helmet his ears would not have frozen :lecturef_smilie:.

When I picked up my '12 RTS I had pointed out that the belt was against the sprocket hub but service tech just blew it off without even looking at it. I had a very bad vibration throughout the whole trike on the way home. At the 600 mile service I told him again about the belt location and about the vibration. Again he just blew it off and did nothing. What I found was the belt would ride up onto the hub under a load and snap back down on the sprocket as it came off the hub. This snap shook the whole trike all the way to the front right wheel. The edge of the belt started to scrape off leaving shards of rubber on the hub. Moved the belt 1 mm off the hub and the major vibration was gone. I still have the vibration in the front right wheel for a few minutes until the tire warms up.

I like my dealer but will no longer use their service department.

 

[Biosafena]

I just walked walked in the door from picking up the bike from the dealer. After lengthy phone conversation yesterday, he admitted that he did not know what the problem was and didn't want to just throw parts at it. He did check the belt tension again and said that it was in the middle of the spec range. He advised that he likes them on the higher side, so he ran it up to 640 on his gauge. I questioned it because it is outside the spec range. He said he knew, but didn't think it would be a problem. Said to try and see if there is any difference. I immediately hit the freeway and found that he vibration is still present, but that the RPM that it happens at has been moved from about 5100-5700 up to 6300+. That is fine with me since I don tend to run down the freeway at 6300+ RPM. I will admit that the dealer did listen and try to respond to my issue, although reluctantly so. When he handed me a bill for $204.00 for a standard oil change I kind of wondered why so much, but didn't want to get into it with them and just wanted to get the bike home. I will be interested to see how the vibration is when it is really warm outside. Don't know if temperature has any effect on it or not. I will now get off my soapbox and tell Santa that I would like a close to home dealer that is of the caliber that folks in the middle of the country get to enjoy. Thanks again for letting me vent.


Sent from the corner of walk and don't walk....

 

[Bob Denman]

Glad to hear that you made it home okay! :thumbup:

 

[Dragonrider]

:agree: . . . amazing how many really :cus: , :cus::cus: dealers are out there :yikes: When you find a good one :yes: publicize them so others know where to go . . . nojoke

Pro Caliber Motorsports, Longview, WA - top notch dealer & service......

 

[Bob Denman]

By the way, (If I may ask...); what kind of surgery did you have, and are you healing up okay?? :shocked:

 

[Biosafena]

Thanks for asking. Had my ACL on the left knee reconstructed. The first two weeks were a little rough, but making progress and hope to be off the crutches next week. The will have elbow surgery in about three weeks. I know...I am a wreck! I just wanted all the pieces parts fixed before spring!


Sent from the corner of walk and don't walk....

 

[Bob Denman]

They DO sound like good Off-season projects.
:lecturef_smilie: Make sure to pay attention to what the doctors tell you! We want you at 100% for next Spring! :2thumbs:

 

[Biosafena]

Should be 100% on the physical things. As far as the mental things....dunno....this one could go either way!


Sent from the corner of walk and don't walk....

 

[Bob Denman]

As long as the voices inside your head are all singing the same song; you're good to go! :thumbup: