HELLOOO - NHTSA!!!

[MarkLawson]

First let me say that I really enjoy riding the Spyder and have met a lot of nice people that also enjoy riding theirs,BUT after my recent experience with the Dealership AND not seeing any concrete evidence as to what BRP believes is causing the problem, my Spyder will be staying in my garage not outside at some Dealership . I will be monitoring this site and others and IF I see that the problem has been resolved and that BRP has explained what the problem was AND that it is a permanent fix,not a BAND-AID, THEN a Dealership can take another shot at fixing it!! The riding weather is already good here in Texas and before you know it the temps. will be really uncomfortable. My factory 2 year warranty should be good until October but hopefully a FIX is near at hand.

I understand your frustration. I would caution you to not provide ammo to your dealer and/or BRP by refusing to allow them to service your Spyder for the problem(s) you have reported to them. If push came to shove, it could significantly weaken your position.

Good luck,

 

[moroccomole2004]

Please excuse the long post. On another post I mentioned that I was having the steering lock-up problem that others were having. I also said that I would give the Dealership and BRP one chance to correct the problem before I would report it to NHTSA. I rented a trailer and took my Spyder to a Dealership near Houston on 2-13-10 and went back home. At 3pm that day the dealership called and said they had done the recall work and also the updates. They also said that It needed rear brake pads which they would install for approx. $170.00 . This surprised me because about 10 days earlier I had installed a new rear tire and the pads were fine! I told them no thanks!! When I arrived on 2-16-10 to pick it up,the first thing I asked the Service Manager was-- DID THEY TAKE IT FOR A TEST RIDE?? He says NO because it needed brake pads !! I asked him again and when he saw that I was annoyed he looked at the invoice and said OH,WAIT I guess they did ride it because the Tech. made a note that said : STEERING ROUGH BUT DID NOT LOCK-UP!!! (Continued)

Yea I have to agree with others here, that in appearance it seems your taking out your frustration with your dealer and using that as a complaint against BRP. I am sorry you are having an issue with your dealership and you have every right to be a bit pissed. I am lucky that my dealer is only 10 miles from me and they are great in fixing any issues or concerns I may have.

I wish you the best of luck. Happy riding.

Mole :spyder2:

 

[TexasTripod]

Yea I have to agree with others here, that in appearance it seems your taking out your frustration with your dealer and using that as a complaint against BRP. I am sorry you are having an issue with your dealership and you have every right to be a bit pissed. I am lucky that my dealer is only 10 miles from me and they are great in fixing any issues or concerns I may have.

I wish you the best of luck. Happy riding.

Mole :spyder2:

My original Dealer was 2mi. from my house BUT; (1) They over inflated the tires when installing new rims (2) Didnt balance the tires (3) Over-torqued the lug nuts (4) Left the oil a quart low when doing the 600mi.service and I had to use a hammer and chisel to remove the drain-plug when I did the next service. Soon I will run out of Dealerships!!