Update: BRP has authorized the replacement of the radio module on my ST-S. It's on order, the dealer will call me when it's in so they can replace it....
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Having to reset saved audio/radio settings over & over
- Thread starter Spyder Tony
- Start date
bluestratos
New member
I have complained about this for 2 years to my dealer and they say BRP is not aware of a cure. lol....Now my warranty is over so guess BRP wins...There is no rhyme or reason as to why it resets but mine does it regularly now. It resets all of the audio settings each time.
bluestratos
New member
I have complained about this for 2 years to my dealer and they say BRP is not aware of a cure. lol....Now my warranty is over so guess BRP wins...There is no rhyme or reason as to why it resets but mine does it regularly now. It resets all of the audio settings each time.
finless
New member
That's a different problem! Radio Sound or BRP has a code problem here.
If the radio station is providing digital music titles, artist, etc then what happens when you try to set a station to a number that is already occupied then it JUMPS to the first unoccupied station number the MINUTE the radio station changes the digital information. Some station do this fast "station title, Song, Aritist, etc" over and over very fast! This bug is VERY ANNOYING! There is no way to reset all the station numbers to un-programed either so you can start over!
What I did was set the stations that provide digital titles, etc to the first lower channel numbers and put the stations that did not (or the update of title and artist was SLOWER) to the upper numbers. The slower the station sends this digital info change the more time you have to scroll to a higher number and set it.
I myself have reported this to Radio Sound but they told me this was an implementation issue with BRP integration of their radio.
Bob
Spyder_Cowgirl
GOS member (Girls On Spyders)
With Care -- No Resets Needed
Per sig, I have a 2012 RT Limited and also the optional CB. So, when my audio settings get "reset" it also dumps the CB settings -- BRP replaced the CB once thinking that was part of the problem -- NOT (darn)! :yikes: What spydercowboy and I did was follow a rigorous set of test steps in shutting the spyder down in various ways. As it seemed to happen most often when I forgot to set the parking brake, thus having to turn the spyder back on and set it immediately, we concentrated on sequences where this "miss-step" was included. Here is what we found:
If the RT is shut off with the key and the PB is not set .... If the key is turned back on before the computer is completely shut down such that the MODE button is not required .... then all the audio presets were toast.
We were able to repeat this reliably over 10 separate runs and each time the presets were gone ... 100% failure rate. nojoke
So, I made myself a little acronym for shutdown (and this was reinforced in the MSF Trike class) -- Engine (cutoff), Park, Key (EPK). Since using this procedure to shutdown, I have not had a single loss of audio presets (or CB settings) and it has been several months. :yes:
I realize this is an RT ... so things may be slightly different -- but, following such a simple process has retained my settings for months. If this sequence doesn't apply to the ST ... perhaps there is one similar for other models. I think it boils down to turning the key back on at just the wrong / right time in the computer shutdown sequence. Worth a try!
Best Regards .... Ann
Per sig, I have a 2012 RT Limited and also the optional CB. So, when my audio settings get "reset" it also dumps the CB settings -- BRP replaced the CB once thinking that was part of the problem -- NOT (darn)! :yikes: What spydercowboy and I did was follow a rigorous set of test steps in shutting the spyder down in various ways. As it seemed to happen most often when I forgot to set the parking brake, thus having to turn the spyder back on and set it immediately, we concentrated on sequences where this "miss-step" was included. Here is what we found:
If the RT is shut off with the key and the PB is not set .... If the key is turned back on before the computer is completely shut down such that the MODE button is not required .... then all the audio presets were toast.
We were able to repeat this reliably over 10 separate runs and each time the presets were gone ... 100% failure rate. nojoke
So, I made myself a little acronym for shutdown (and this was reinforced in the MSF Trike class) -- Engine (cutoff), Park, Key (EPK). Since using this procedure to shutdown, I have not had a single loss of audio presets (or CB settings) and it has been several months. :yes:
I realize this is an RT ... so things may be slightly different -- but, following such a simple process has retained my settings for months. If this sequence doesn't apply to the ST ... perhaps there is one similar for other models. I think it boils down to turning the key back on at just the wrong / right time in the computer shutdown sequence. Worth a try!
Best Regards .... Ann
finless
New member
Ann, you might have just found how to reproduce the issue! :clap::clap:
That makes sense to me and I bet lots of people turn off the key and say "oh crap parking brake" and before it turns off, they turn the key back on. I could see the code not handling this and possibly causing the reset. It is the most logical scenario I have heard to date!
Great work! :clap:
Thanks for sharing!
Now if I could get my older model radio to do this I would love it so I could start from scratch with my channel programming!
Alas again the older model radios (the one with the BOX in the iPod cable) wont reset
Bob
That makes sense to me and I bet lots of people turn off the key and say "oh crap parking brake" and before it turns off, they turn the key back on. I could see the code not handling this and possibly causing the reset. It is the most logical scenario I have heard to date!
Great work! :clap:
Thanks for sharing!
Now if I could get my older model radio to do this I would love it so I could start from scratch with my channel programming!
Alas again the older model radios (the one with the BOX in the iPod cable) wont reset
Bob
WingmanRT
New member
Radio
I have a 2011 RT and have had the same problem from day one. Dealers can't figure it out if it isn't in BUDS. Mine intermittently loses Bass, Treble, Fade, auto-sound level.
finless
New member
2011 RT doesn't matter.... Do you have the black box in your iPod/MP3 connector cable? If not you have the newer radio!
Based on this complaint and my research here, NO ONE with the "black box in the cable" radios ever reported this problem. ONLY the people with newer radios "without the black box in the cable" have reported this. And then it was a year later from the new radio without the black box cable, that I started to see complaints of this issue. So it is the new radios, and it is sometime after the new radios came out, that I think a code change caused this.
Again... this is only based on my research of this here on SL and other web sites about the spyder.
Bob
Last edited:
Spyder Tony
New member
UPDATE: Having to reset saved audio/radio settings over & over
Heard back from RadioSound with their conclusion after analyzing the problem. Looks like it will be up to BRP to address according to the correspondence I received (see below):
Hello Tony,
Yes sir. That is what the engineers are saying. The radio doesn’t save the display settings/options. The radio stores the radio settings in static memory which will not disappear over time. The gauge is what sends the display settings to the radio. If the gauge has changed the settings, those are the settings the radio receives.
When you have to reset the radio is there a specific time frame that has passed or is it intermittent? You’ve said a couple days, is that when it is setting without being ridden or are you riding during this time?
Thank you,
Arlene
Phone (800) 367-4506
Fax (502) 267-6794
E-mail [email protected]
From: Younger, Tony [mailto:[email protected]]
Sent: Wednesday, August 28, 2013 2:12 PM
To: Arlene Henry
Subject: RE: 2013 Can Am Spyder ST-Limited
Thank you Arlene. Are you saying that my problem is, in fact, related to the gauge (or instrument cluster) on my Spyder? If I am understanding you correctly, the instrument cluster (or a memory chip inside the cluster) is in need of some sort of repair…and this would be a Can Am (BRP) type of repair rather than a RadioSound repair?
From: Arlene Henry [mailto:[email protected]]
Sent: Wednesday, August 28, 2013 10:52 AM
To: Younger, Tony
Cc: Customer Service
Subject: RE: 2013 Can Am Spyder ST-Limited
Hello Tony,
Our engineers believe the problem may be with the gauge. When the radio settings are changed, the gauge sends the new settings to the radio, and the radio will save the settings on the next ignition cycle. The radio stores the settings in static memory which will not disappear over time. Also the radio doesn’t save the display settings/options. If the gauge inadvertently changes a setting, the gauge sends the new setting to the radio which will update the stored settings.
If the settings are disappearing over time, it may be the way the gauge stores the settings. It could be in a memory chip which requires constant power, and that circuit is defective, so the gauge settings are lost after a period of time.
Also one of the entries on the forum from 7-29-2013 stated that they updated the computer and had to reset the audio settings. Replacing the computer should not affect the audio settings saved in the radio, unless the computer told the radio to use new settings.
Thank you,
Arlene
Phone (800) 367-4506
Fax (502) 267-6794
E-mail [email protected]
Heard back from RadioSound with their conclusion after analyzing the problem. Looks like it will be up to BRP to address according to the correspondence I received (see below):
Hello Tony,
Yes sir. That is what the engineers are saying. The radio doesn’t save the display settings/options. The radio stores the radio settings in static memory which will not disappear over time. The gauge is what sends the display settings to the radio. If the gauge has changed the settings, those are the settings the radio receives.
When you have to reset the radio is there a specific time frame that has passed or is it intermittent? You’ve said a couple days, is that when it is setting without being ridden or are you riding during this time?
Thank you,
Arlene
Phone (800) 367-4506
Fax (502) 267-6794
E-mail [email protected]
Sent: Wednesday, August 28, 2013 2:12 PM
To: Arlene Henry
Subject: RE: 2013 Can Am Spyder ST-Limited
Thank you Arlene. Are you saying that my problem is, in fact, related to the gauge (or instrument cluster) on my Spyder? If I am understanding you correctly, the instrument cluster (or a memory chip inside the cluster) is in need of some sort of repair…and this would be a Can Am (BRP) type of repair rather than a RadioSound repair?
From: Arlene Henry [mailto:[email protected]]
Sent: Wednesday, August 28, 2013 10:52 AM
To: Younger, Tony
Cc: Customer Service
Subject: RE: 2013 Can Am Spyder ST-Limited
Hello Tony,
Our engineers believe the problem may be with the gauge. When the radio settings are changed, the gauge sends the new settings to the radio, and the radio will save the settings on the next ignition cycle. The radio stores the settings in static memory which will not disappear over time. Also the radio doesn’t save the display settings/options. If the gauge inadvertently changes a setting, the gauge sends the new setting to the radio which will update the stored settings.
If the settings are disappearing over time, it may be the way the gauge stores the settings. It could be in a memory chip which requires constant power, and that circuit is defective, so the gauge settings are lost after a period of time.
Also one of the entries on the forum from 7-29-2013 stated that they updated the computer and had to reset the audio settings. Replacing the computer should not affect the audio settings saved in the radio, unless the computer told the radio to use new settings.
Thank you,
Arlene
Phone (800) 367-4506
Fax (502) 267-6794
E-mail [email protected]
Spyder Tony
New member
VERY interesting...
Well, I have to say, i'm definitely guilty of doing EXACTLY what you describe. Every so often, I hear the loud "BEEP" from turning off the engine without engaging the parking brake...I found that I could quickly turn the key back on & set the brake WITHOUT waiting for the full system boot and the mode screen to display...so I continued to do just that. Your hard work & persistence have made it easy for me to test to see if this is my problem. If so, i'll be using your EPK acronym to shut down the Spyder from here on out
hyea:
Well, I have to say, i'm definitely guilty of doing EXACTLY what you describe. Every so often, I hear the loud "BEEP" from turning off the engine without engaging the parking brake...I found that I could quickly turn the key back on & set the brake WITHOUT waiting for the full system boot and the mode screen to display...so I continued to do just that. Your hard work & persistence have made it easy for me to test to see if this is my problem. If so, i'll be using your EPK acronym to shut down the Spyder from here on out
hyea:
