I ask this as Customer Service does not seem like it used to when i first bought my Spyder. When i first experienced Lamonstergarage customer service was when i purchased a belt tensioner from them. There was an issue where the drive wheel didnt look correct so i sent an email into LamonsterGarage and a few hours later to my surprise i received a call from the owner himself (Very rare indeed). At that point i told my wife that "Now that is a company that believes in customer service."
However, lately in the last few months Customer service has not been all that great, let me explain. I purchased a set of third pegs and the pegs bolts were not included with the order. So i used the email address on their website (this was on Friday) to see if my order was supposed to get the bolts for the pegs and if not if they could give me the size of the bolt and i would go to the nearest brick and mortar to get the bolt. I received an email back (at this point all is great) saying the bolts should have been included and they would send the bolts out the first of the following week. Well, i waited until the following Friday and replied to the original email i received asking if the bolts had been sent out or not, never received confirmation. I replied again the next week (believe it was on Tuesday) to make sure my original email that Friday maybe might have got lost but still no reply. I first found a bolt that would work temporarily after a few modifications until i could find the correct bolt. I just gave up on receiving the correct bolts and took the pegs to a few Brick and mortar and found two bolts that would work (I know i should have just done this to start with but i thought i purchased a complete unit.
Now we getting to another customer service request where i am just asking a question about a product sold on their site (rear LED lights) to see what all areas do the lights cover. I explained that because the instructions are not listed for that item on their webpage i do not know what all lights it includes and the images on the website are not exactly clear as to how many different areas are included as one picture has everything i want but two other for same product does not. At this point im just asking a question about a product they sale but i get no response.
Im just wondering if anyone knows if Lamont may have retired and someone else is running the business. I have contacted Spyderpops from what looks to be same item but they are not sure if what they sell works on 2019's. So at this point it remains a mystery as if LamonsterGarage no longer receives questions from their website or if New management has taken over. Please know i am not bashing LamonsterGarage as i have bought a lot of products from them (and all i am very satisfied with) but i just like to know which companies i can expect customer services from and which i cant.
However, lately in the last few months Customer service has not been all that great, let me explain. I purchased a set of third pegs and the pegs bolts were not included with the order. So i used the email address on their website (this was on Friday) to see if my order was supposed to get the bolts for the pegs and if not if they could give me the size of the bolt and i would go to the nearest brick and mortar to get the bolt. I received an email back (at this point all is great) saying the bolts should have been included and they would send the bolts out the first of the following week. Well, i waited until the following Friday and replied to the original email i received asking if the bolts had been sent out or not, never received confirmation. I replied again the next week (believe it was on Tuesday) to make sure my original email that Friday maybe might have got lost but still no reply. I first found a bolt that would work temporarily after a few modifications until i could find the correct bolt. I just gave up on receiving the correct bolts and took the pegs to a few Brick and mortar and found two bolts that would work (I know i should have just done this to start with but i thought i purchased a complete unit.
Now we getting to another customer service request where i am just asking a question about a product sold on their site (rear LED lights) to see what all areas do the lights cover. I explained that because the instructions are not listed for that item on their webpage i do not know what all lights it includes and the images on the website are not exactly clear as to how many different areas are included as one picture has everything i want but two other for same product does not. At this point im just asking a question about a product they sale but i get no response.
Im just wondering if anyone knows if Lamont may have retired and someone else is running the business. I have contacted Spyderpops from what looks to be same item but they are not sure if what they sell works on 2019's. So at this point it remains a mystery as if LamonsterGarage no longer receives questions from their website or if New management has taken over. Please know i am not bashing LamonsterGarage as i have bought a lot of products from them (and all i am very satisfied with) but i just like to know which companies i can expect customer services from and which i cant.
