Good News, Bad News

[BajaRon]

Thank you so much for the offer Carl. I called again on Saturday and they had the gaskets in and they have my motor actually in my spyder now. Ah but not to get too excited yet. The mechanic was working on it Saturday and got called away on a family emergency so it is not completely all put back together yet or test driven. Brian called earlier today (Tuesday) and was on hold forever, then they took a message and no one has called back yet. I will be calling again in the on Wed morning to continue to check on the progress. I think it is supposed to be 31 degrees and sunny on Thursday. I could ride it home if it is all put together and running properly. If it isn't running properly, I may need some of your gaskets, because I will blow one.

How about Lamont and I come up and finish the job...We work Saturdays!

 

[Spanky]

Deb,
I hope everything works out soon for you and Brian.

The thing that absoluely amazes me is that Deb is a reconized and appointed Ambassador for the Spyder and they treat her this way.:shocked:

I surely don't understand the marketing strategy by making Deb and Brian wait longer than anyone else on the planet for repairs.

It is almost criminal by taking advantage their good nature and patience. I certainly hope that BRP will somehow make it up to them.nojoke

 

[TMehaffey]

Deb,
I hope everything works out soon for you and Brian.

The thing that absoluely amazes me is that Deb is a reconized and appointed Ambassador for the Spyder and they treat her this way.:shocked:

I surely don't understand the marketing strategy by making Deb and Brian wait longer than anyone else on the planet for repairs.

It is almost criminal by taking advantage their good nature and patience. I certainly hope that BRP will somehow make it up to them.nojoke

Here...Here...I Second that Motion!nojoke

 

[NancysToy]

Deb,
I hope everything works out soon for you and Brian.

The thing that absoluely amazes me is that Deb is a reconized and appointed Ambassador for the Spyder and they treat her this way.:shocked:

I surely don't understand the marketing strategy by making Deb and Brian wait longer than anyone else on the planet for repairs.

It is almost criminal by taking advantage their good nature and patience. I certainly hope that BRP will somehow make it up to them.nojoke

Here...Here...I Second that Motion!nojoke

+1

 

[Smylinacha]

Regardless of what the dealer says - I'd have both of those Spyders going to another dealer. Then I'd file a complaint with your local BBB on that dealer.

 

[caser]

Regardless of what the dealer says - I'd have both of those Spyders going to another dealer. Then I'd file a complaint with your local BBB on that dealer.

:agree:I think we're getting close to lock and load territory.

 

[WaltH]

Deb:

As I recall, your original problem was metal shavings in the oil, or something like that. Then BRP authorized the complete tear-down of the engine to find the cause. Since your dealer has reassembled the engine, I assume he has found the cause. Have they reveled the cause of the original problem?

 

[Smylinacha]

opcorn:

Deb:

As I recall, your original problem was metal shavings in the oil, or something like that. Then BRP authorized the complete tear-down of the engine to find the cause. Since your dealer has reassembled the engine, I assume he has found the cause. Have they reveled the cause of the original problem?

 

[bjt]

Deb:

As I recall, your original problem was metal shavings in the oil, or something like that. Then BRP authorized the complete tear-down of the engine to find the cause. Since your dealer has reassembled the engine, I assume he has found the cause. Have they reveled the cause of the original problem?

They couldn't find anything similar to the small metal piece they had on the shop towel but they did find the engine case was gouged in the oil pump area. They got a new engine case and all associated bearings to replace the gouged case. The original problem was rear wheel bearings and probably the output shaft (my output shaft is in worse condition than hers) and bearings. Finding that little piece of metal when they drained the oil is what led them to tear the engine apart.

I guess my biggest issue with the dealer is that they only worked on the motor just enough to find 1 problem and then let it sit while waiting for the parts to fix that 1 problem. Then they tore apart the engine just a bit further and found another problem. So they stopped working on it and let it sit again until the new parts came in. Then they started putting it back together and decided they should replace the piston rings instead of reusing the old ones and let it sit while the new rings came in. When the rings came in, they finished putting the engine back together and then decided that they should put new exhaust seals on it. You guessed it, they let it sit again while waiting for the exhaust seals to come in. If they would have tore the engine down, noted all the parts needed, ordered them and installed them when they came in, I think we would have only been out of commision about 2.5 - 3 months (the complete engine gasket set was on backorder for two months). All during this time, they have refused to work on my Spyder as they didn't want two Spyders completely torn apart in their shop. Not working on my Spyder wasn't that big of a concern back in December but now it's February and I'm tired of waiting for them to tear into mine.

I'm making plans to pick up my Spyder from them this Saturday and take it to another dealer that said they have the time to start on it immediately.

 

[Lamonster]

I'm making plans to pick up my Spyder from them this Saturday and take it to another dealer that said they have the time to start on it immediately.

Good idea :thumbup:

 

[bjt]

Good idea :thumbup:

I'm contemplating BajaRon's idea that you and him come up here and fix our Spyders.

 

[BajaRon]

They couldn't find anything similar to the small metal piece they had on the shop towel but they did find the engine case was gouged in the oil pump area. They got a new engine case and all associated bearings to replace the gouged case. The original problem was rear wheel bearings and probably the output shaft (my output shaft is in worse condition than hers) and bearings. Finding that little piece of metal when they drained the oil is what led them to tear the engine apart.

I guess my biggest issue with the dealer is that they only worked on the motor just enough to find 1 problem and then let it sit while waiting for the parts to fix that 1 problem. Then they tore apart the engine just a bit further and found another problem. So they stopped working on it and let it sit again until the new parts came in. Then they started putting it back together and decided they should replace the piston rings instead of reusing the old ones and let it sit while the new rings came in. When the rings came in, they finished putting the engine back together and then decided that they should put new exhaust seals on it. You guessed it, they let it sit again while waiting for the exhaust seals to come in. If they would have tore the engine down, noted all the parts needed, ordered them and installed them when they came in, I think we would have only been out of commision about 2.5 - 3 months (the complete engine gasket set was on backorder for two months). All during this time, they have refused to work on my Spyder as they didn't want two Spyders completely torn apart in their shop. Not working on my Spyder wasn't that big of a concern back in December but now it's February and I'm tired of waiting for them to tear into mine.

I'm making plans to pick up my Spyder from them this Saturday and take it to another dealer that said they have the time to start on it immediately.

Amazing! This is no way to build customer base. I sure hope the new dealer has their act together. You'd think in tough times like this they would sit up and pay attention.

 

[BajaRon]

I'm contemplating BajaRon's idea that you and him come up here and fix our Spyders.

Hey! I'm not doing anything tomorrow... How about you Lamont? We really work well as a team. Lamont does the work and I tell him what he's doing wrong! :roflblack:

It's a beautiful thing! hyea:

 

[draboo]

Hey! Lamont does the work and I tell him what he's doing wrong! :roflblack:

It's a beautiful thing! hyea:

When did you two get hitched??:roflblack:

 

[BajaRon]

When did you two get hitched??:roflblack:

Hmmm.... being married I see your point... Maybe I should alter my original post. :dontknow:

 

[Smylinacha]

I am so glad you are getting your :spyder: out of there!

They couldn't find anything similar to the small metal piece they had on the shop towel but they did find the engine case was gouged in the oil pump area. They got a new engine case and all associated bearings to replace the gouged case. The original problem was rear wheel bearings and probably the output shaft (my output shaft is in worse condition than hers) and bearings. Finding that little piece of metal when they drained the oil is what led them to tear the engine apart.

I guess my biggest issue with the dealer is that they only worked on the motor just enough to find 1 problem and then let it sit while waiting for the parts to fix that 1 problem. Then they tore apart the engine just a bit further and found another problem. So they stopped working on it and let it sit again until the new parts came in. Then they started putting it back together and decided they should replace the piston rings instead of reusing the old ones and let it sit while the new rings came in. When the rings came in, they finished putting the engine back together and then decided that they should put new exhaust seals on it. You guessed it, they let it sit again while waiting for the exhaust seals to come in. If they would have tore the engine down, noted all the parts needed, ordered them and installed them when they came in, I think we would have only been out of commision about 2.5 - 3 months (the complete engine gasket set was on backorder for two months). All during this time, they have refused to work on my Spyder as they didn't want two Spyders completely torn apart in their shop. Not working on my Spyder wasn't that big of a concern back in December but now it's February and I'm tired of waiting for them to tear into mine.

I'm making plans to pick up my Spyder from them this Saturday and take it to another dealer that said they have the time to start on it immediately.

 

[SpyderWolf]

Did you go on the rescue mission yet?

 

[dltang]

Did you go on the rescue mission yet?

See thread. Free at Last...LOL

 

[docdoru]

I guess my biggest issue with the dealer is that they only worked on the motor just enough to find 1 problem and then let it sit while waiting for the parts to fix that 1 problem. Then they tore apart the engine just a bit further and found another problem. So they stopped working on it and let it sit again until the new parts came in. Then they started putting it back together and decided they should replace the piston rings instead of reusing the old ones and let it sit while the new rings came in. When the rings came in, they finished putting the engine back together and then decided that they should put new exhaust seals on it. You guessed it, they let it sit again while waiting for the exhaust seals to come in. If they would have tore the engine down, noted all the parts needed, ordered them and installed them when they came in, I think we would have only been out of commision about 2.5 - 3 months (the complete engine gasket set was on backorder for two months). All during this time, they have refused to work on my Spyder as they didn't want two Spyders completely torn apart in their shop. Not working on my Spyder wasn't that big of a concern back in December but now it's February and I'm tired of waiting for them to tear into mine.

This dealer is a joke ! :gaah:

 

[SpyderWolf]

See thread. Free at Last...LOL

Saw it and posted! :congrats: again!