Frustrating Service Experience

[exwinger]

Letting BRP know

Easier said than done I've found . I sent email concerning a problem and have yet to hear anything back.A year or so ago my mail was responded to the next day.Mail to BRP was not nasty ,just asking how to get a dealer problem solved.

 

[rcflyrj]

I would highly suggest that everyone with Dealer Issues whether it be sales or service...send an EMAIL to BRP-CanAm. They need to know and understand our dissatisfaction especially with service. I and they realize that Dealers are independent....but....the reflect against the product. :joke:

Craig, it had ocurred to me to contact them. I just sent off a lengthy documentation of my 3 bad experiences to the GM of the dealer. Would love to send a copy to BRP. Do you have any contact info suggestions?

Thanks, John

 

[cyclelover63]

Sounds like they work on straight commission...pps:

 

[wiredgeorge]

I had my first 3,000 mile service done this week at the dealer. I also had him re-balance both front tires. Total time was 2 1/2 hours and cost was $240.00 . Still (for me) a bit pricey. Oil change materials are way, way overpriced.
I can buy a gallon of Shell Rotella T6 for $21.00 and it's a full synthetic. I'll have to check Wally World for a Fram or Wix filter that'll fit. Need to find out about the O rings...where to get. Then, I'll do the changes myself.

Don't know much about where ya'll live, but down here in Texas, best place to get Rotella T6 in correct weight is Tractor Supply; most everything they have on the shelf is without friction modifiers and works great in a bike.

 

[wiredgeorge]

Craig, it had ocurred to me to contact them. I just sent off a lengthy documentation of my 3 bad experiences to the GM of the dealer. Would love to send a copy to BRP. Do you have any contact info suggestions?

Thanks, John

[TABLE="class: mcnTextContentContainer, align: left"]
[TR]
[TD="class: mcnTextContent, align: left"] For information:
Johanne Denault
Manager, Corporate Communications
Tel: 450.532.5173
[email protected] [/TD]
[/TR]
[/TABLE]
[TABLE="class: mcnTextContentContainer, align: right"]
[TR]
[TD="class: mcnTextContent, align: left"] For information about the product:
Brian Manning
Can-Am Spyder Public Relations
Tel: 913.424.9709
[email protected][/TD]
[/TR]
[/TABLE]

 

[flaggerphil]

My laser alignment was done in less than an hour.

 

[Vt. Rider]

Sending an Email directly to BRP, or for that matter, Yamaha, Honda, Arctic Cat, Suzuki, etc. is like yelling in the forest.

You need to find out who your area rep is for your brand, and email that person. It's quicker, more efficient, more likely to be read and replied to.

I've found this out by trying to get the big 4 (snowmobile manufacturers) to sponsor some events for our annual state snowmobile convention.

 

[rcflyrj]

The Rest of the Story.....

Took advantage of a beautiful day here in SW VA to ride down to the next nearest CanAm dealer, Honda/CanAm of Winston Salem, NC. A VERY helpful service rep not only told me what they charge for these two
services, he even gave me a printed copy of their price list for the first four services!

Ready for this?
3000 mile service "my" dealer - 5 hours plus parts, supplies, etc.
Winston Salem - 2 hour flat rate, plus parts, supplies, etc.

Laser align "my" dealer - 4 hours
Winston-Salem - $100, 1 hour duration.

I've documented both this service experience and the earlier delivery hassles to the General Manager of the shop. Disappointed, but not surprised to have no response from him. Over the years, I've learned that
many organizations reflect their leadership.

When I started this thread, I hesitated to name the dealer, as I didn't want to inaccurately condemn them. But with your knowledge and that gained today, it is obvious that this is an unprofessional organization who
shall now be named: Star City Powersports, Roanoke, VA.

You've been warned. Buyer beware!

Cheers, John

 

[Gumbeau]

Find a new dealer

RE: Laser alignment. We had two of them done on my machines by Joe and Ann from Squared Away. The time for each RT was less than an hour.

No idea where your dealer is coming up with four hours. If he is charging shop rate plus a price for the alignment, you are getting the six foot golden shaft.

I had my 2014 RTL laser aligned by Ann and Joe, from Squared Away, recently. They also installed mirror turn indicators and a LED flag on the rear finder. Total cost including parts and labor was under $450.00. The quality of work was outstanding. Total time 1.5 hours which included very friendly conversation. If you see that dealer coming your way, run away, run far away!

 

[wiredgeorge]

Bought my used 2010 Spyder from a dealer up in Waco because of price. I will likely do most of the service myself as there no longer is any warranty. I called three dealers today for estimates on a new rear tire. We are going on a trip soon and I don't really have time for a tire session. Buy tire, remove wheel from Spyder, take wheel/tire into town to have it mounted/balanced and then replace. I will spend the extra bucks this time.. In any case, dealer 1: $265 tire/labor, dealer 2: $285 tire/labor and the grand prize goes to dealer #3! $500 for same. OUCH. When I got my lazer alignment done, it was $125. The $500 dealer quioted me $375. Do these folks really expect people to buy from them or have service done there? The store owner seems like a great guy too... maybe I will talk with him some time.