for my northern nj area spyder guys

[gabbman]

1. who is doing your service and are you satisfied. I am in Essex county and looking for a referral.
2. I am thinking the baharon sway bars will fix one of my handling issues with my 2013 RSS SE5. I just not sure where to get them installed. Also has anyone near me gotten the laser alignment ? if so where ?

Thanks in advance

 

[Trbayth]

Bought my STL at Motorcycle Mall in Belleville; had them do the break-in service. I just did the next oil change myself; I don't plan to go back to them unless I need warranty work.

I had a laser alignment and BajaRon treatment at Spyderfest; Squared Away did the alignment and Spyderpops installed the bar. Locally, reach out to user rnet who does alignments; he's in Accord NY, about an hour up the Thruway. Pretty sure he does swaybar installs too.

 

[gabbman]

Bought my STL at Motorcycle Mall in Belleville; had them do the break-in service. I just did the next oil change myself; I don't plan to go back to them unless I need warranty work.

I had a laser alignment and BajaRon treatment at Spyderfest; Squared Away did the alignment and Spyderpops installed the bar. Locally, reach out to user rnet who does alignments; he's in Accord NY, about an hour up the Thruway. Pretty sure he does swaybar installs too.

What was your service experience there at the dealer i am just curious because I didn't like them either

 

[Highwayman2013]

The Netzley's are good people. They can do your alignment and swaybar.

 

[Trbayth]

What was your service experience there at the dealer i am just curious because I didn't like them either

I can't point to one thing and say "they did me wrong because...". But it's just that the service and parts department rubs me the wrong way.

* They don't take service appointments; it's first-come-first-served. Since they also carry a lot more brands (their showroom has just a small section for Spyders) I wonder about their parts inventory.
* That said, if you bought your Spyder there, when you come in for your break-in service, you go to the head of the line. And part of the break-in service is free (I don't remember whether it was the labor, parts, or oil.)
* I stopped in one day to buy a bottle of oil cause I wanted a full, unopened one for my trip to Spyderfest. The bottles are right there, on the shelf, in the store, next to the jackets and helmets, etc. In order to buy it, I had to take it to the parts counter, get them to print up an invoice, take the bottle and the invoice to the checkout counter to pay for it. After paying for it, they stamped the invoice which I then had to show to Mr. Security Guard who hole-punched the invoice. I could understand that if I needed the parts guy to go into the back to get brake pads, for example or was purchasing a $500 leather jacket. But why all the rigamarole just for a bottle of oil? When I mentioned "you folks sure make it hard to give you money for something" the response was a shrug and "that's what the owner wants." That tells me there's no independent thought around making the customer happy. I don't like visiting places like that, especially with online shops like Amazon and Revzilla.

 

[gabbman]

I can't point to one thing and say "they did me wrong because...". But it's just that the service and parts department rubs me the wrong way.

* They don't take service appointments; it's first-come-first-served. Since they also carry a lot more brands (their showroom has just a small section for Spyders) I wonder about their parts inventory.
* That said, if you bought your Spyder there, when you come in for your break-in service, you go to the head of the line. And part of the break-in service is free (I don't remember whether it was the labor, parts, or oil.)
* I stopped in one day to buy a bottle of oil cause I wanted a full, unopened one for my trip to Spyderfest. The bottles are right there, on the shelf, in the store, next to the jackets and helmets, etc. In order to buy it, I had to take it to the parts counter, get them to print up an invoice, take the bottle and the invoice to the checkout counter to pay for it. After paying for it, they stamped the invoice which I then had to show to Mr. Security Guard who hole-punched the invoice. I could understand that if I needed the parts guy to go into the back to get brake pads, for example or was purchasing a $500 leather jacket. But why all the rigamarole just for a bottle of oil? When I mentioned "you folks sure make it hard to give you money for something" the response was a shrug and "that's what the owner wants." That tells me there's no independent thought around making the customer happy. I don't like visiting places like that, especially with online shops like Amazon and Revzilla.

I have a similar story I live in Montclair so you k ow how close they are to me I went there several times the sales people weren't interested in helping me they even had my bike on the sales floor I said I'll take it they called me later and said it was already sold lol I never worked so hard to give someone my money and was unsuccessful . I ended up buying it in new York . That's the quick version

 

[stormtrooper]

I had no problems with Motorcycle Mall yet.I usually do not get service done by any dealer unless its a recall.There are lots of people that say MM sucks then there's a lot that say good things about MM :dontknow:I did buy my RT-S at MM and had no problems.

 

[gabbman]

I had no problems with Motorcycle Mall yet.I usually do not get service done by any dealer unless its a recall.There are lots of people that say MM sucks then there's a lot that say good things about MM :dontknow:I did buy my RT-S at MM and had no problems.

I agree the salesperson and service advisor can make or break any experience . Unfortunately, I have never encountered any good ones there. However, I am sure they are not all bad.

 

[spydaman60]

netzley tire and alignment in accord ny. nice scenic ride up and back. great people. ron and his son derrick have done a lot of installations on my rss and current f3s. (bajaron sway bars, tires, alignments on both machines, cat bypass and performance pipe on the f3s, heim lincs, and more! they are personal friends, and very reasonably priced for what us spyder folk are used to. ron is president of spyderquest as well! (845) 399-7070. might not get him until monday as he is up at americade.:thumbup:

 

[stormtrooper]

I agree the salesperson and service advisor can make or break any experience . Unfortunately, I have never encountered any good ones there. However, I am sure they are not all bad.

My salesperson is Kim.I see and talk to her from time to time and she is always focused on my needs and wants.When I am there I talk to people buying motorcycles/atv's/water ski's and they are from PA and NY so MM must be doing something right :dontknow: