First BRP product & first day was a failure, flashing R & N what next?

[romaine]

Sorry to sound negative. Less than 20 hours buying my new 2015 RT Limited it failed @ 130 miles. Sunday afternoon 45 miles from home on the side of the road called I called BRP's Roadside Ass. Service 866-477-1415 gave them my VIN number. Was told they have no record of the VIN being registered and I need to call the dealer. Told BRP R.S.A. the dealer is closed on Sunday & Monday. Was told to call a wrecker myself and then talk to dealer about paying me back. Hope this is not the level of service we should expect of BRP. - The issue is "total lost of forward drive" with no warning at all. Cannot shift into any gear just coasting down highway 75 North of Dallas @ 65 MPH this failure almost got wife & I hit. With no help from BRP R.S.A. was able to get the RT home using back roads over the next 4 hours. Had several more events of total lost of forward drive flashing R & N -or- R, N & E on the LCD panel. At times the orange (I) and engine icon also came on. Engine never stopped just total loss of forward drive and control of shifting gears up or down. After rolling to a stop most of the time control of the transmission came back. Tuesday morning I am driving my Ford truck to the BRP dealer in Dallas area to see about them picking up the Spyder for repair or maybe just cancel the sale. Been riding for 45 years and never had a failure like this or lack of mfg. support. Dump the Spyder or just get some clean shorts?

 

[Godlover]

Wow, my Sunday wasn't better. 660 miles on my new Spyder, 60 Miles from home and get bad key code. Towed home to the tune of $416! BRP paid $200 of the tow. Frustrating and sorry this happened to you.

 

[manman007]

Feeling sorry to hear that, I thought the dealer when they build up, probably they forgot somethings , that why happen


Sent from my iPhone using Tapatalk

 

[ARtraveler]

:welcome: Sorry to hear of your issues. A heck of a reason to start up your site membership.


RE: Roadside assistance: If you driving it on its maiden voyage, it takes a few days for the dealer to get your specific VIN registered and in the system.

RE: Failure--sounds like bad dealer build out and something got missed. It's not convenient, but everything should be under warranty and on their dime.

Let us know what happens. :yes:

 

[Chupaca]

Bummer...

:agree: from your description it looks like a gear positioning sensor problem. This may clear with the computer reset. This occurs when you park it remove the key and give it 45 to an hour before you restart. I see this happen when shifting the semi automatic is to light. Need positive shifts not light taps. Oil level should also be checked..agree this should not happen on day one or at all. Regardless welcome to the site and I'll leave it at that...:thumbup:

 

[SpyderAnn01]

The VIN not being on record is very likely your dealer. They haven't turned in the paperwork yet.

 

[Jheck]

So sorry that this happened to you. The main thing is that you and the wife are ok. That would have been the deal breaker for me. My lord what is happening. The number of failures on brand new Spyders posted on this site this last week is amazing! Takes me back to the AMF Harley days.:banghead::banghead::banghead::banghead::banghead:

 

[Ron2andia]

Sorry to hear this def sounds like a dealer created issue... Hope it works out at no cost to you.:banghead:

 

[Bam Bam and Pebbles]

So sorry that this happened to you. The main thing is that you and the wife are ok. That would have been the deal breaker for me. My lord what is happening. The number of failures on brand new Spyders posted on this site this last week is amazing! Takes me back to the AMF Harley days.:banghead::banghead::banghead::banghead::banghead:

I was about to say the same thing about the number of new owners having trouble. Whether it is dealers fault, or BRP's, somebody better get their s&@t together or there will be some public backlash at some point. I wonder if there is a common thread to all the problems? Certain day of the week built, or a change in part manufacturer?

 

[IVSSpyder]

Sorry to hear this. I hope the dealer makes it right.

 

[Buckeye Bleau]

People, People, please. I too am very disheartened that this poor fellow has experienced very difficult challenges right out of the box.:yikes:

I have experience working in dealerships of many types of vehicles, I can assure you that MC shops are infamous with not completing paperwork in an expeditious manner, I am sure that some do, most don't. In the automobile stores, most, not all, will send the registration, warranty and prep documents to the OEM, the moment of signing, not after lunch, not at the end of the day, but then and there. This eliminates the issues, just mentioned, IT IS NOT BRP'S FAULT! :banghead::banghead: Let's be clear on that, no I do not nor have I ever worked for them. It is not BRP, AGAIN!

The OEM cannot deal with this issue unless they have the registration, what if it was stolen from the lot, should they just help someone that broke down with it? Shoot, maybe they should have used the "DESS" and shut the bike down like GM would do with the OnStar!

Keep in mind that there are oodles of electronics on these contraptions. Look up electronic failure rates with your favorite search engine, you will find that popular things like IPhone, XBox and such often have a 30% failure rate out of the box, does this make anything right, NO, but hey it is real. Electronic failure rates are graphed in what is call a bathtub graph, very high walls at the start, they quickly drop to near zero until end of life, then they skyrocket upward again. Electronics fail often and frequently when new, so if you get a failure, get a new part, it could happen again, use it and make it break or use it an get over it. ray:ray:ray:

 

[irvin48]

you knew i would chime in. welcome to my world. mines in a second time
in 400 miles for the same thing. was 20 miles from home and another 60
to the dealer. i actually got it to them the first time. second time--they
picked it up yesterday. gps failure first time. might be a programming error
this time. we are afraid to go anywhere. hopefully this will get it. still love
to drive and ride when it works though. course, now its sposed to rain
off and on all the way through labor day.--irv toms :yes::yes::banghead::banghead:

you realize the gps issue seems to be almost all '15's. maybe there is a certain
date span. wonder who the vendor was and where all this occured.

 

[irvin48]

seeings i dont have a shop manual yet, does it say anything
about the relearn process after installing the gear position
sensor. the service manager said they had 1 other one come
back and they did the procedure differently and at higher rpm's.
i showed him the post that snowbeltspyder had on sunday about
introducing the sensor to the computer. it has to sense and learn EVERY gear again.

 

[BajaRon]

People, People, please. I too am very disheartened that this poor fellow has experienced very difficult challenges right out of the box.:yikes:

I have experience working in dealerships of many types of vehicles, I can assure you that MC shops are infamous with not completing paperwork in an expeditious manner, I am sure that some do, most don't. In the automobile stores, most, not all, will send the registration, warranty and prep documents to the OEM, the moment of signing, not after lunch, not at the end of the day, but then and there. This eliminates the issues, just mentioned, IT IS NOT BRP'S FAULT! :banghead::banghead: Let's be clear on that, no I do not nor have I ever worked for them. It is not BRP, AGAIN!

The OEM cannot deal with this issue unless they have the registration, what if it was stolen from the lot, should they just help someone that broke down with it? Shoot, maybe they should have used the "DESS" and shut the bike down like GM would do with the OnStar!

Keep in mind that there are oodles of electronics on these contraptions. Look up electronic failure rates with your favorite search engine, you will find that popular things like IPhone, XBox and such often have a 30% failure rate out of the box, does this make anything right, NO, but hey it is real. Electronic failure rates are graphed in what is call a bathtub graph, very high walls at the start, they quickly drop to near zero until end of life, then they skyrocket upward again. Electronics fail often and frequently when new, so if you get a failure, get a new part, it could happen again, use it and make it break or use it an get over it. ray:ray:ray:

I completely understand what you are saying and I am not disagreeing with your points. But the fact is you have 2 primary entities here. The producer and the buyer. With 1 critical intermediate component, the dealer.

If I sell a Sway Bar kit and there is a flaw in the production process. Does my customer want to hear about how my fabricator messed up? (purely hypothetical! ) Or how my supplier sent a defective batch of components? No, the customer wants to hear 2 things. First, that I take responsibility for the issue and second, that i have a reasonable plan to resolve the problem.

In this same vein, if I have a vendor carrying my products and they are not providing good customer service, or installers who are not doing quality work, it is my responsibility to correct that or discontinue the relationship, (again, I assure you, a hypothetical example).

Because nothing happens in the Spyder world without BRP's permission they should take responsibility at some level for the most important component in this process. Customer satisfaction.

Since we do not know the reason for this failure it is hard to make a final judgement. But it certainly is not a good thing to have brand new product failing right out of the box like this. Hopefully, this gets resolved quickly. As we all know, riding a properly functioning Spyder is about the most fun a person can have!

 

[kbwitt]

so why was my sway bar shipped with miss alined holes

I completely understand what you are saying and I am not disagreeing with your points. But the fact is you have 2 primary entities here. The producer and the buyer. With 1 critical intermediate component, the dealer.

If I sell a Sway Bar kit and there is a flaw in the production process. Does my customer want to hear about how my fabricator messed up? (purely hypothetical! ) Or how my supplier sent a defective batch of components? No, the customer wants to hear 2 things. First, that I take responsibility for the issue and second, that i have a reasonable plan to resolve the problem.

In this same vein, if I have a vendor carrying my products and they are not providing good customer service, or installers who are not doing quality work, it is my responsibility to correct that or discontinue the relationship, (again, I assure you, a hypothetical example).

Because nothing happens in the Spyder world without BRP's permission they should take responsibility at some level for the most important component in this process. Customer satisfaction.

Since we do not know the reason for this failure it is hard to make a final judgement. But it certainly is not a good thing to have brand new product failing right out of the box like this. Hopefully, this gets resolved quickly. As we all know, riding a properly functioning Spyder is about the most fun a person can have!

Just so I understand manufactores thinking.

I bought your sway bar, the white blocks holes were drilled wrong. Yet you still shipped with bad blocks when you were aware of it. Why not stop shipping till you replace the blocks?
I fought for hours trying to put it on.

 

[MikeT]

the customer wants to hear 2 things. First, that I take responsibility for the issue and second, that i have a reasonable plan to resolve the problem.
When I had major issues with the delivery of my first Spyder. I NEVER got this reply. ONLY got profuse apologies. The owner went so far as to tell me to my face that "I was the most difficult and unreasonable person that he had every delt with". If I had my wits about me, I should have gotten my deposit back, and walked out.Your dealer only has 2 options:
1. GIVE you a new 2015, or
2. GIVE your $$$$$$ back
It goes without saying that all expenses to get your dead Spyder back to them should be reimbursed.

nothing happens in the Spyder world without BRP's permission they should take responsibility at some level for the most important component in this process. Customer satisfaction.
Since 2013, there seems to be a issue with how BRP defines Customer Satisfaction. BRP initially contacted me about my totally negative survey; but there was never any follow up.

:agree:As we all know, riding a properly functioning Spyder is about the most fun a person can have!

Best of luck to you.

 

[Johnny_Swindle]

Can you provide a bit more information about the "bad blocks"?

Just so I understand manufactores thinking.

I bought your sway bar, the white blocks holes were drilled wrong. Yet you still shipped with bad blocks when you were aware of it. Why not stop shipping till you replace the blocks?
I fought for hours trying to put it on.

 

[ARtraveler]

I completely understand what you are saying and I am not disagreeing with your points. But the fact is you have 2 primary entities here. The producer and the buyer. With 1 critical intermediate component, the dealer.

If I sell a Sway Bar kit and there is a flaw in the production process. Does my customer want to hear about how my fabricator messed up? (purely hypothetical! ) Or how my supplier sent a defective batch of components? No, the customer wants to hear 2 things. First, that I take responsibility for the issue and second, that i have a reasonable plan to resolve the problem.

In this same vein, if I have a vendor carrying my products and they are not providing good customer service, or installers who are not doing quality work, it is my responsibility to correct that or discontinue the relationship, (again, I assure you, a hypothetical example).

Because nothing happens in the Spyder world without BRP's permission they should take responsibility at some level for the most important component in this process. Customer satisfaction.

Since we do not know the reason for this failure it is hard to make a final judgement. But it certainly is not a good thing to have brand new product failing right out of the box like this. Hopefully, this gets resolved quickly. As we all know, riding a properly functioning Spyder is about the most fun a person can have!

:agree: x 2 Ron. You make some very good points.

 

[cuznjohn]

i really feel bad for you people. i know i would go nuts if i was having problems right out of the box

 

[PrairieSpyder]

To the OP, :welcome: & I hope you'll still stick around here after you get your Spyder problem resolved, however it goes.

I totally agree with Ann and others who say the info about your purchase just hasn't made it to BRP yet, so they wouldn't have a record of your ownership. But that is, IMO, the minor problem. The major problem is that the Spyder is not performing as it should after so few miles usage. Please talk with your dealer and have them make it right for you, as Baja Ron enumerated the options. I hope you'll post a follow-up telling us how this goes. opcorn:

I've also noticed what seems like a lot of low-mileage failures lately. I haven't given enough attention to know if there's a common thread as to type of problem. I think BRP should get a head up and take notice.:lecturef_smilie: