Expensive NON guarantee, 2nd report from Ireland

[biker1]

Hey Folks
You may remember my problem, bought a spyder in Florida, imported to Ireland and had a major problem with steering sticking. This is to update you on proceedings in the past few weeks.
Due to collect bike on Saturday 29th May after getting a new DPS steering unit/part which has cost a thousand Euros. New back tyre purchased and fitted another four hundred Euros and because I had most of the parts for servicing, total bill is one thousand Five hundred Euros. Exchange rate today is one thousand eight hundred dollars.
Guess this is one of the issues with buying and importing a bike from another country where you loose the guarantee.
Anyone out there know what a DPS unit costs and if its worth my while sending the defective one back to BRP to get a refund.
A friend of mine purchased a bike in England a few weeks ago with a guarantee for a year for about four thousand less than I have paid.
So this is a warning to anyone looking to buy a Spyder without a guarantee or from a dealer that you have not checked out fully first.
Keep up th good work Spyder Lovers.

 

[Firefly]

Hey Folks
You may remember my problem, bought a spyder in Florida, imported to Ireland and had a major problem with steering sticking. This is to update you on proceedings in the past few weeks.
Due to collect bike on Saturday 29th May after getting a new DPS steering unit/part which has cost a thousand Euros. New back tyre purchased and fitted another four hundred Euros and because I had most of the parts for servicing, total bill is one thousand Five hundred Euros. Exchange rate today is one thousand eight hundred dollars.
Guess this is one of the issues with buying and importing a bike from another country where you loose the guarantee.
Anyone out there know what a DPS unit costs and if its worth my while sending the defective one back to BRP to get a refund.
A friend of mine purchased a bike in England a few weeks ago with a guarantee for a year for about four thousand less than I have paid.
So this is a warning to anyone looking to buy a Spyder without a guarantee or from a dealer that you have not checked out fully first.
Keep up th good work Spyder Lovers.

Sorry for your troubles--- but glad you're getting them fixed.

A new DPS unit runs around $870.00 US --- so if you can get a refund that would really be great.

Part #24 on this page:

http://www.robsperformance.com/fich...=Motorcycles&make=Can-Am&year=2009&fveh=26248

 

[bone crusher]

Hey Folks
You may remember my problem, bought a spyder in Florida, imported to Ireland and had a major problem with steering sticking. This is to update you on proceedings in the past few weeks.
Due to collect bike on Saturday 29th May after getting a new DPS steering unit/part which has cost a thousand Euros. New back tyre purchased and fitted another four hundred Euros and because I had most of the parts for servicing, total bill is one thousand Five hundred Euros. Exchange rate today is one thousand eight hundred dollars.
Guess this is one of the issues with buying and importing a bike from another country where you loose the guarantee.
Anyone out there know what a DPS unit costs and if its worth my while sending the defective one back to BRP to get a refund.
A friend of mine purchased a bike in England a few weeks ago with a guarantee for a year for about four thousand less than I have paid.
So this is a warning to anyone looking to buy a Spyder without a guarantee or from a dealer that you have not checked out fully first.
Keep up th good work Spyder Lovers.

I hope that after all is said and done, your bike runs well for you. As far as your DPS goes, I'd send it back and ask for some compensation...it can't hurt...you bought your bike in good faith, only to have been sold a problem (if I recall properly)...did the DPS have problems while it was under warranty and before it was shipped out? If so, I would mention this to them in a letter...don't expect anything, but you never know if someone there will help you a little...you are opening up the eyes of 'Irelandians' to the Spyder...maybe many there will want to buy one??

 

[boborgera]

Just a thought, There was a Recall on the DPS, If your Spyder hasn't had the Recall done you might have some recourse.? opcorn:

 

[SpyderWolf]

I am also sorry to hear that your troubles ended up costing you so much money. Best of luck with trying to get some money refunded for the bad DPS unit.

 

[MoonChaser213]

Send me a PM who the dealer was....

..... If it's anywhere close to where I live, and help from them is what you need, I can go to them and light a fire under their butts. You have Spyder family to back you up.:f_spider:

 

[bone crusher]

..... If it's anywhere close to where I live, and help from them is what you need, I can go to them and light a fire under their butts. You have Spyder family to back you up.:f_spider:

That's a nice offer...go to the place that sold him the bike as they should've addressed this issue before he got it...I hope you and a few of 'us' from down there can help this guy out.

I'm sure he'll cover the beer if you get to Ireland...BTW, was there in 2002...loved it! Nicest people in the world and you can go anywhere and feel quite safe as an American! I'd go back in a heartbeat...

 

[BajaRon]

Too late now but you probably could have purchased a regular car tire instead of the BRP OEM unit for a lot less money. Many here in the US are running Toyo or other brands with good success.

 

[biker1]

News next week

Hey Guys. Thanks for ideas and comments.
I will put up a post and let everyone know what happens when I pick up the bike in a few days,, with the old DPS unit and will ring BRP to see if I have any luck in getting through to someone about a refund.
Keep Up the good work:chat:

 

[BajaRon]

Hey Guys. Thanks for ideas and comments.
I will put up a post and let everyone know what happens when I pick up the bike in a few days,, with the old DPS unit and will ring BRP to see if I have any luck in getting through to someone about a refund.
Keep Up the good work:chat:

I would definitely pursue it. A dealer (probably non-BRP) with a known steering issue unloads this to a foriegn customer knowing that they would get out from under the problem. That was very wrong.

I personally am sorry that someone calling themselves an American would do this but we've got our share of bad apples here.

 

[bone crusher]

I would definitely pursue it. A dealer (probably non-BRP) with a known steering issue unloads this to a foriegn customer knowing that they would get out from under the problem. That was very wrong.

I personally am sorry that someone calling themselves an American would do this but we've got our share of bad apples here.

Agreed...this dealer should be held to task if they sold something that was known to have a problem...

 

[QuadManiac]

Attempt to return to BRP for refund, or exchange if they won't refund. Sell the exchange to the next person in Europe who is in need of a non-warranteed replacement. They can then repeat the process.

 

[boborgera]

Just a thought, There was a Recall on the DPS, If your Spyder hasn't had the Recall done you might have some recourse.? opcorn:

bumperdee

 

[MSGTDOC]

Biker1
Where you at in Ireland??? I'm going to be flying over on the 3rd of June and arriving the 4th.

 

[irish2themax]

Sorry about your problems, mate. I have been looking for a dealer in Ireland but can't find any even though BRP lists UK AND Ireland on their homepage. Who is doing your work for you?