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Engine Locked Down, BRP Want Cover Under Warranty

Ask service for a copy of the BUDS RPM report:

7-20-20109-03-58AM.png

I will ask for it, Thanks.
 
Wow, not sure how I missed this either.... I bet Doc doesnt agree with this.... :roflblack:
and, "suspect mods" are ....?
I know, I know...;)
However, did one asked why BRP doesn't make a "black list"of mods? Instead they rule warranty "case by case"? :coffee:
 
Well there is something rotten, They first asked for pictures and after they review them, They asked my dealer for the BUDS report. Oh yeah, My dealer said that he couldn't access the information for rpm thru BUDS. BRP had no intention on covering repairs from the start. IMO

I think BRP has done you a great service by saying the engine blew due to overrevs. Because now it's obviously not your mod that caused it, but the failure of their factory installed rev limiter.
 
They probably have some other bullets to break out for this battle; but this one is just too weak for words... :gaah:


If they do, There not talking. I called them back to confirm what i was told and what my dealer was told. So the Senior Rep told me that she would have the technician call my
dealer and explain it to him again, So there wouldn't be any misunderstanding or miscommunication because she was not a technical person. When i talked with my dealer he said that the technician didn't tell him anything different.
 
If BRP is saying that the engine was over revved, Is there something in the Fuel Management add-on that may modify, or overrule the rev limiter?

I've only skimmed the whole thread, but it seems like the cause of the breakdown has changed? First it was the mod, now it is over revving the engine? :dontknow:

I'm with Firefly on this... With the Magnusen Moss Warranty Act, the burden of proof is on the manufacturer to prove that the aftermarket part caused the breakdown. That's regardless of how the warranty is written.

The only thing I can't determine if the above applies to only full warranties, or includes limited warranties.
 
Juice Box Instructions

If there is an overrule rev limiter mod, I want it! nojoke ;)



I went and looked at the instructions that came with the controller and here is a direct quote off the instructions:

Won’t interfere with bike’s stock sensors
and inputs.
The controller that i have is the regular Juice Box, It only has the mode buttons to make adjust, unlike the pro which you can connect a computer to.
 
I went and looked at the instructions that came with the controller and here is a direct quote off the instructions:

Won’t interfere with bike’s stock sensors
and inputs.
The controller that i have is the regular Juice Box, It only has the mode buttons to make adjust, unlike the pro which you can connect a computer to.

OK, that sounds pretty normal. If I may............................... Time to reach out to the higher ups at BRP.

Word of advice...

Please write down (Keep track) of every form of communication you make with BRP and your dealer (If you are not already and I over looked that point). Even the unanswered ones. Just trust me on this... If things go ugly (I do not believe they will) this while keeping your cool goes a long way to get what you both want. A happy owner, and a Company known for taking care of business for the right reasons, the right way...

At this time, with the very limited amounts of information we have from their side, and not standing there to hear every word you are hearing... It seems someone is not quite understanding this situation... Just my instinct on this at the moment...
 
No Response From BRP

Well it's been a month since i wrote a letter to BRP. They have not responded back to me, Does anybody think this is good customer service ? The amount of money we pay for these bikes, BRP should bend over backwards to take care of the customer. It seems they lack consistency from one customer to another. five and half months no bike !!
 
Did you ever get the RPM history chart from your dealer? You really should have received a fulls BUDS report from them. There are two locations on the BUDS to show RPM, the chart as posted above, and then there is another page that shows "maximums".

I would be very interested to see if the 11k is a constant event, showing on the chart, or if it was a one time hit listed on the maximum line. Sounds to me like you think it was probably once or twice. An occasional rev up to the middle of the redline would not cause an "overheat".

The BUDS will also show max temp.
 
That's what i forgot to get from my dealer, But he did tell me that it was just an instants where it did hit and it could have been where i missed a gear. He is not buying what they are saying. I will get a copy from him this week.
 
Ask service for a copy of the BUDS RPM report:

7-20-20109-03-58AM.png




I got B.U.D.S. Report, But i don't see where i went over 11k RPM. I couldn't up load it, I guess i was doing something wrong but this is what was on it : 0-1999 (18.75%) 2000-3999 (26.04%) 4000-5999 (44.82 %) 6000-7999 (10.29 %) 8000-9999 (0.09%) 10000+ (0%).
 
There is another page that has one line listed as "maximums". Mine had a max at 8829 but it showed 0% in the 8000-9999 range on the chart.

Is this report what your dealer sent to BRP or did he do some sort of data transfer to them?
 
There is another page that has one line listed as "maximums". Mine had a max at 8829 but it showed 0% in the 8000-9999 range on the chart.

Is this report what your dealer sent to BRP or did he do some sort of data transfer to them?

OK, I see the page you're talking about, It does show 11008 RPM. Also it has low system voltage. That night when it happened i remember it was dragging on start up and right before it locked down,The lights were flashing on the screen. My dealer said he sent them a electronic copy to them. If the voltage is low, Could that cause false readings ?
 
Charging Concern

OK, I see the page you're talking about, It does show 11008 RPM. Also it has low system voltage. That night when it happened i remember it was dragging on start up and right before it locked down,The lights were flashing on the screen. My dealer said he sent them a electronic copy to them. If the voltage is low, Could that cause false readings ?


Question-1: If BRP has a RPM limiter installed to prevent high rpms & possible damage to their product (the very reason for the limiter), then HOW did their BUDS system record such a high rpm if their limiter was working & correctly & was properly set?
:dontknow: :dontknow: :dontknow:

Question-2: Why was there a "low voltage" recording @ 11k rpms? At 11k rpms (well above the 4k necessary to record a "positive charging" status of the electrical system) there should be zero recordings of a "low voltage" fault unless there is a problem.

More questions than answers at this point....lets hear what BRP has to say. I would not like to think that riding above 4k rpms was insufficient to charge my battery and leave me stranded!

Does not give me that warm fuzzy feeling of "confidence" that my ride will NOT leave me unable to start it after stopping.....
 
Question-1: If BRP has a RPM limiter installed to prevent high rpms & possible damage to their product (the very reason for the limiter), then HOW did their BUDS system record such a high rpm if their limiter was working & correctly & was properly set?
:dontknow: :dontknow: :dontknow:

Question-2: Why was there a "low voltage" recording @ 11k rpms? At 11k rpms (well above the 4k necessary to record a "positive charging" status of the electrical system) there should be zero recordings of a "low voltage" fault unless there is a problem.

More questions than answers at this point....lets hear what BRP has to say. I would not like to think that riding above 4k rpms was insufficient to charge my battery and leave me stranded!

Does not give me that warm fuzzy feeling of "confidence" that my ride will NOT leave me unable to start it after stopping.....



I asked my dealer about the RPM @ 11K, This what he explain to me. The bike would have to be revved up and you come off the clutch, it could hit 11k for an instance. The other way is to miss a gear and it shoots up to 11k. According to him there is no other way for it to get 11k RPM. I also asked him about low voltage and he said anything could happen different codes, etc... Apparently BRP can see more from B.U.D.S. than the dealers because there is no way to tell when 11k occurred or when bike overheated .
 
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