Dont change your own Oil if you want to keep your warranty!

[dave01]

WOW guys. This person posted thier experience over the phone after calling BRP and he gets bashed. Pretty f'ing sad way to treat people. He had a legitimate complaint and too many people on this site now act like BRP spokesmen and women.

Where are we supposed to get the proper info from if a contact at BRP doesn't provide it? From a website? Not me. I for one will continue to post good and bad things about the spyder and especially my dealings with BRP. 4 DPS units, 4 batteries ( no proper repair for the battery issue yet) and I am still riding, although I do carry jumper cables now.

Let people speak without making them feel slighted. Thats what websites are for. What if this was done when the throttle body issues, dps issues, fires etc came up. No response would have come from BRP. Be thankful for those that post honestly. If you dont like the post you have read, let it go. Its like people are waiting to jump into the discussion, even if it doesnt concern them.

 

[Jeriatric]

Good on you!

"I've seen plenty of posters on this forum advise that if you've added a performance enhancing mod to your Spyder and have it break down, make sure you return it to stock before taking it to the dealer so they'll be unaware of your mod. That is unscrupulous at best & may be illegal if your mod contributed to the failure."

:thumbup:

 

[tim hilton]

I have also talked to Alex and he is not the main man as he says you have to keep your cool with them and let your dealer talk for you it took my dealer 3.5 hours to fix my problem but yes Alex should not have a phone and he can't help you my problem was breaks and the dealer I bought my Spyder from sold water craft didn't have a clue how to fix eanything on it and I went to a nother daler (RPM Cycles Albemarle NC.) best in my book service fixed my bike while shop teck talked on the phone fixing the other dealers mess now I am happy happy happy BRP will fix it Alex should not have a job if he treats everybody like that I will never forget him:chill:

 

[dave01]

If Alex is the main issue, file a complaint with BRP. I would not employ someone that is passing his belief and not company policy to customers. Maybe he can say " Would you like fries with your order"?.............No insult to the fast food industry workers here.

 

[zrc]

Alex, if your reading... Your doing it wrong, might wanna write that down. nojoke

I say this because someone mentioned tech support reading the forums, couldn't hurt.

 

[RTS_Owner]

If the rep is a Bozo, then I want to hear from BRP.

If they rep is a Bozo, then let someone from BRP say it. The law that everyone keeps referencing implies to me that it is not at their discretion. I am not a lawyer, but isn't the warranty a contractual agreement where BRP agrees to provide a service. I think it is totally fair that the warranty is contingent on my providing the proper service, and that is in the agreement. But I don't want to have to have the service done at the dealer. And until BRP says the rep was mistaken, I must assume his word is BRP policy. He answered the customer service phone. I may be shouting from the roof tops, but I am not making anything up. When I was told that it might go against me if I do my own service, my jaw dropped. I asked him multiple was if I had it straight, to make sure he really was telling me that if I change my own oil and do my own service, then warranty repair leaves the realm of a contractual agreement and relies on BRP's good will. Does the fact that there is a law that is going to help really have any impact on what might be BRP's stance.

On my 08 Spyder the radiator cracked and the coolent started leaking. The bike got really hot one time before I could pull over and get my wife to bring the trailer. I had the bottle replaced under warranty. But what if there had been some damage to the piston that resulted in some metal in the oil. According to the rep I could have gone in with major engine problems and BRP could have denied a claim if they wanted too. They could just stand the line and say the dealer didn't change the oil, and the Bozo would be who I would get when I called for help. Please don't say I could sue, because I don't want to.

I want BRP to say that it is fine for customers to perform their own service. I want them to suggest we keep a log to show the service is being done. And I want them to state clearly that warranty service is not at their discretion to deny as long as appropriate service is done, and the dealer doesn't have to do the service.

Otherwise, if you change your own oil then warranty service is up to BRP's discretion, and it will play against you if you have an issue. As stated by the official spokesperson for BRP.

 

[Jeriatric]

If they rep is a Bozo, then let someone from BRP say it. The law that everyone keeps referencing implies to me that it is not at their discretion. I am not a lawyer, but isn't the warranty a contractual agreement where BRP agrees to provide a service. I think it is totally fair that the warranty is contingent on my providing the proper service, and that is in the agreement. But I don't want to have to have the service done at the dealer. And until BRP says the rep was mistaken, I must assume his word is BRP policy. He answered the customer service phone. I may be shouting from the roof tops, but I am not making anything up. When I was told that it might go against me if I do my own service, my jaw dropped. I asked him multiple was if I had it straight, to make sure he really was telling me that if I change my own oil and do my own service, then warranty repair leaves the realm of a contractual agreement and relies on BRP's good will. Does the fact that there is a law that is going to help really have any impact on what might be BRP's stance.

On my 08 Spyder the radiator cracked and the coolent started leaking. The bike got really hot one time before I could pull over and get my wife to bring the trailer. I had the bottle replaced under warranty. But what if there had been some damage to the piston that resulted in some metal in the oil. According to the rep I could have gone in with major engine problems and BRP could have denied a claim if they wanted too. They could just stand the line and say the dealer didn't change the oil, and the Bozo would be who I would get when I called for help. Please don't say I could sue, because I don't want to.

I want BRP to say that it is fine for customers to perform their own service. I want them to suggest we keep a log to show the service is being done. And I want them to state clearly that warranty service is not at their discretion to deny as long as appropriate service is done, and the dealer doesn't have to do the service.

Otherwise, if you change your own oil then warranty service is up to BRP's discretion, and it will play against you if you have an issue. As stated by the official spokesperson for BRP.

FWIW - You are not the first to recently show up here upset and saying you just had a conversation with Alex.

Not my place, but if it was -Alex and I would have a short conversation.

 

[RTS_Owner]

How can I complain to customer service about customer service.

I asked Alex if there was someone else I could speak with, because I was not very happy with the information he provided and he told me NO. He said he was the one, I was at the end of the line. He said he was telling me company policy and there was no one else to speak with. The end.

I sent an email. Probably to Alex, but have not received a reply. Only been about 5 hours though.

I will update if I receive a reply.

 

[Jeriatric]

I asked Alex if there was someone else I could speak with, because I was not very happy with the information he provided and he told me NO. He said he was the one, I was at the end of the line. He said he was telling me company policy and there was no one else to speak with. The end.

I sent an email. Probably to Alex, but have not received a reply. Only been about 5 hours though.

I will update if I receive a reply.

You're a collage guy......think of the letters Na......and fill in the blanks. Just sayin.

 

[NancysToy]

Thank you for the explanation. The rest of the story helps. I can understand your concern, given the conversation you had, but I would not worry if I were you. As was said, all warranty work is at the manufacturer's (and dealer's) discretion. They do have to operate within a legal framework, though, and I have never heard of a reputable dealer refusing warranty work under the circumstances described. It is an old scare tactic, and in this case it seemto have to worked. Lots of dealers and manufacturers imply it, but few have the guts to actually try to deny on that basis. They would be laughed out of court if push came to shove. It just isn't legal in the US and in most states. They have to have a related reason to deny the warranty, and they cannot void the warranty altogether.

Whether you continue to worry, or remain angry is up to you, but I'd chalk it up to one uninformed idiot on the phone, who hopefully will be in remedial training tomorrow.

 

[Cruzr Joe]

I am taking my ball and going home, you people are mean. LOL


Sent from my iPad 3 using Tapatalk HD

 

[fastfraser]

:dontknow: Has this Newbie even had a problem getting warranty work yet ??????

 

[serf]

Honestly this isn't the first story of a rep treating customers this way. Watching all you fanboys pile on to someone with a legitimate complaint is a bit pathetic. I have never had to deal with BRP's "customer service," but I do know that i will log (with photographs) every oil change I do myself just because of the horror stories. I do believe there are more happy customers, and that most people usually get their problems resolved without much issue.

 

[JJW SpyderRider]

I work in customer service and deal with warranties. And like what was said, it is a warranty not a guaranty. If you notice BRP shows the owner step by step instructions on how to change their oil. If changing your own oil would invalidate your warranty these instructions would not be in there. I think the BRP policy is normal for any buisness but was conveyed very poorly.

 

[Firefly]

This whole topic is just way outta control...

A better title would have been "BRP Rep Alex doesn't know what the :cus: he's talking about".

Why? Because he DOESN'T.

Certainly doing your own work *could* cause warranty issues... but that doesn't mean it WILL.

Other than the BRP rep being dead wrong, I see no reason for such drama. Those of us who have stated the various laws pertaining to this ARE right on this matter. Period.

 

[oldgoat]

I have also talked to Alex and he is not the main man as he says you have to keep your cool with them and let your dealer talk for you it took my dealer 3.5 hours to fix my problem but yes Alex should not have a phone and he can't help you my problem was breaks and the dealer I bought my Spyder from sold water craft didn't have a clue how to fix eanything on it and I went to a nother daler (RPM Cycles Albemarle NC.) best in my book service fixed my bike while shop teck talked on the phone fixing the other dealers mess now I am happy happy happy BRP will fix it Alex should not have a job if he treats everybody like that I will never forget him:chill:

Wow!! world record sentence length.

I know I shouldn't make a comment, but I went cross-eyed reading it.

 

[NoJive]

As someone who has worked in the customer service industry, I can tell you that you shouldn't judge a company on the conversation with one rep. I read a post awhile back where a BRP rep actually called a poster on here just to make sure things were ok with her (I think) Spyder. I don't think she even contacted BRP about her issues, but the rep had seen her post on here, and was just checking up on things. Alex seems to be the exact opposite of this rep, but that is how it usually is. Anyway, the warranty on my Chrysler PT Cruiser is no different than what BRP does. If I change my oil, and strip the drain plug causing all the oil to run out, Chrysler is in no way going to replace my locked up engine. My uncle once accidentally filled my Grandfathers van up with diesel instead of normal gas. Luckily, he realized his mistake before they fired it up. Seems like the OP would expect Chevrolet to replace the motor anyhow. I'm sorry, but I find nothing out of the ordinary here. Just my $0.02.

 

[BLUEKNIGHT911]

warranty

Thank G*d my Spyder is out of Warranty.....No more BS....Mike...:thumbup:

 

[Dizneyman]

sides

Three sides to every story....his, hers, and somewhere in the middle the truth....Just Sayin....:yikes:

 

[ARtraveler]

This post kind of went South. Posts of this nature usually turn out to be troll posts. They have the characteristic of having a hot button issue, a new poster, very little information, and then inflammatory information about the :spyder2:, a dealer, or BRP.

Thank you Scotty for your wise information concerning the issue.

I would like to hear more about what kind of issue caused the problem and why it was necessary to call customer service in the first place. It is obvious that customer service dropped the ball if the information about the call is correct. Like someone else posted earlier, there are three sides to every story. We have heard one at this point in time.