DIE CAST DEFECT ISSUE

[spyderdmb1621]

When i took delivey over 9 weeks ago on my spyder i notices the die cast metal board (left side of the rt where the foot pegs are) had some chips in the paint of the metal. Apparently my dealer informed me it was a defect in the metal mold and they would communicate this to BRP, I waited 8 weeks and not one word from BRP, after the frustration and trying to get an answer from BRP i called Carlo at BRP, Immediatly he pulled up the incident from the dealer with the pictures i sent, he promised to get it taken care of asap, 24 hours later i get a message from Riva motor Sports and Carlo, its under warrantee and the part is on order, Here is my question, why is BRP so bad with there regular customer service, if it was not for this board and getting carlo's phone number i would be sending emails to BRP. ANyone else have a problem like this?


Spyderdmb1621

 

[pro10is]

My experience was similar to yours. I had a significant issue with my BRP boat. My dealer was informed immediately and many weeks went by with no word from BRP. So I wrote a letter and sent it directly to BRP Customer Service. I got a phone call almost immediately. BRP was then all over the problem and spent at least $3,000 to have it fixed. BRP in my opinion has much better customer service than I received elsewhere but you have to get their attention first. You also have to have a clearly legitimate complaint while under warranty and be relatively calm and factual about presenting it and then follow it through to the end.