DESS Key code again!!!!!!!!!!!!!!!!!!!!!!!

[Pineywoods36]

OK I just read all 15 pages of this thread and I am not looking to jynks myself here as I have a 2014 with 6500 miles on it and have not seen the D.E.S.S. error. Has anyone had an issue once they changed to the new model D.E.S.S 71004916. I like to be proactive and from all the issues seen here there is obvioulsy an issue that has certian odds of happening and if replacing the $100.00 module would prevent me from ending up stranded who knows where I will just replace the module.

The next question is that just replacing the D.E.S.S module does not require replacing keys is this true? :dontknow:

I work in the security industry and the D.E.S.S works off the same type of technology as card access cards (not the magnetic strip kind) the card (key) has an antenna or chip in it with a programmed code and the reader excites or energizes the chip reading the encoded number and allowing access, the biggest problems we see with this technology is something effects the chip RF/MF or the likes, or the signal power from the reader is not strong enough. Sure you could get a broken antenna if the card is bent or someting to that effect. If you stay at a hotel and they tell you not to put your room card in the same pocket as your phone it is because the RF from the phone can effect the antenna.

I am wondering what the rate of falure is and if it is great enough why a recall is not issued. Maybe we will find out in 2017....... in the mean time how many of us :spyder2: Ryders will end up stranded?:banghead:

And if this happens to me and I pray not I will take a picture

 

[Deanna777]

Dee

I wish you the best. I'm done with BRP even though I have never had a problem I just don't have a warm and fuzzy feeling that BRP is behind the owners so my 2014 RTL is for sale. I'm probably going to get a Jap 2 wheeler. Maybe I'm over reacting but BRP can kiss my A$$.

Thanks, and If do get the D.E.S.S error I will post on this thread, stay tuned. Sorry to hear that you are done with BRP. Good luck on finding a home for your 2014RTL. Will you still be on this site? Good Luck with the jap 2 wheeler. Deanna

 

[Deanna777]

OK I just read all 15 pages of this thread and I am not looking to jynks myself here as I have a 2014 with 6500 miles on it and have not seen the D.E.S.S. error. Has anyone had an issue once they changed to the new model D.E.S.S 71004916. I like to be proactive and from all the issues seen here there is obvioulsy an issue that has certian odds of happening and if replacing the $100.00 module would prevent me from ending up stranded who knows where I will just replace the module.

The next question is that just replacing the D.E.S.S module does not require replacing keys is this true? :dontknow:

I work in the security industry and the D.E.S.S works off the same type of technology as card access cards (not the magnetic strip kind) the card (key) has an antenna or chip in it with a programmed code and the reader excites or energizes the chip reading the encoded number and allowing access, the biggest problems we see with this technology is something effects the chip RF/MF or the likes, or the signal power from the reader is not strong enough. Sure you could get a broken antenna if the card is bent or someting to that effect. If you stay at a hotel and they tell you not to put your room card in the same pocket as your phone it is because the RF from the phone can effect the antenna.

I am wondering what the rate of falure is and if it is great enough why a recall is not issued. Maybe we will find out in 2017....... in the mean time how many of us :spyder2: Ryders will end up stranded?:banghead:

And if this happens to me and I pray not I will take a picture

pineywoods36, I have not seen/read of anyone who has the D.E.S.S. module (part #71004916) replaced have any problems, I know that (mike blueknight911 has that D.E.S.S. module, send him a pm and ask.


I had the D.E.S.S module replaced twice (on July 14, 2015, and again on Aug 28th, 2015.) with part # 710004190.

On Aug. 28th I had the switch (part #710004413) and my can-am dealership reprogrammed my keys. I got the following info from my dealership "Solution - Replace the D.E.S.S. module. Program the keys using the B.U.D.S. referring to the 2014 RT shop manual section digitally Encoded Security System (D.E.S.S). Also, Technical Explanation: "When the D.E.S.S module sends its signal to the antenna to read the key chip, the radio frequency produced by the antenna is too strong and the key chip is saturated. This saturation changes the data transmitted back the D.E.S.S module causing a bad lecture of the key chip."

Deanna

 

[Bumble_B]

pineywoods36, I have not seen/read of anyone who has the D.E.S.S. module (part #71004916) replaced have any problems, I know that (mike blueknight911 has that D.E.S.S. module, send him a pm and ask.


I had the D.E.S.S module replaced twice (on July 14, 2015, and again on Aug 28th, 2015.) with part # 710004190.

On Aug. 28th I had the switch (part #710004413) and my can-am dealership reprogrammed my keys. I got the following info from my dealership "Solution - Replace the D.E.S.S. module. Program the keys using the B.U.D.S. referring to the 2014 RT shop manual section digitally Encoded Security System (D.E.S.S). Also, Technical Explanation: "When the D.E.S.S module sends its signal to the antenna to read the key chip, the radio frequency produced by the antenna is too strong and the key chip is saturated. This saturation changes the data transmitted back the D.E.S.S module causing a bad lecture of the key chip."

Deanna

We had the 71004916 module installed on 1/4/16 at 4400 miles after several no start DESS dash warnings. Now at 5500 miles and we have had one no start with the DESS warning on screen. In all incidences we removed the key and walked about 30 ft away and it restated. Bike was just at same dealer for service (new rear tire needed at 5500 miles) and BUDS showed no codes.

 

[Deanna777]

Bumble_B, I hope you don't get any more of the No Start events with the D.E.S.S. warning on your spyder screen, now that you have the new module (part #71004916).

What year is your spyder?

Which spyder model you have?
Deanna

 

[larryd]

I also have the 4916 module... It was replaced 11/9/15... 800 miles ago... Had the DESS error 3 times in the same day the last time I rode it... BRP said it's an RFI problem and it's my problem and I'm the only one with the 4916 module with the problem... WRONG!

 

[blacklightning]

Well, I had a wonderful 472 mile ride today. On the way home, I had the DESS error again. I simply took the key out, flipped it, and everything was fine. I still am going to get the replacement done, but these errors are not enough for me to give up on my spyer yet. I think what really needs to be posted is the "in the field fix" that can be done. I have had the error probably no less than 25-30 in the past year (my first time was the first sunday after Easter 2015) I remember that day, because I was going to drive the bike to church that morning, but after it wouldn't crank, I drove my mustang instead. On the way out I ran over one of the ferrel kittens that I was adopting (but that is another sad story). When I got home, I read on this site (somewhere) that the key was to discharge the system. This was done by disconnecting the hot cable and touching the negative post on the battery. After connecting everything backup, I was good. As I stated, I have had the situation to happen about 25-30 more times, but never had to discharge the system again, simply flip the key and possibly wait 10 minutes in my worst case. Now I just keep the tools on the bike to disconnect the battery, and also keep both keys if going further than 200 miles from home.
BTW, my first time happened at about 7k miles, now I have almost 14k miles on my 2014 RT SM6.

 

[larryd]

Well, I had a wonderful 472 mile ride today. On the way home, I had the DESS error again. I simply took the key out, flipped it, and everything was fine. I still am going to get the replacement done, but these errors are not enough for me to give up on my spyer yet. I think what really needs to be posted is the "in the field fix" that can be done. I have had the error probably no less than 25-30 in the past year (my first time was the first sunday after Easter 2015) I remember that day, because I was going to drive the bike to church that morning, but after it wouldn't crank, I drove my mustang instead. On the way out I ran over one of the ferrel kittens that I was adopting (but that is another sad story). When I got home, I read on this site (somewhere) that the key was to discharge the system. This was done by disconnecting the hot cable and touching the negative post on the battery. After connecting everything backup, I was good. As I stated, I have had the situation to happen about 25-30 more times, but never had to discharge the system again, simply flip the key and possibly wait 10 minutes in my worst case. Now I just keep the tools on the bike to disconnect the battery, and also keep both keys if going further than 200 miles from home.
BTW, my first time happened at about 7k miles, now I have almost 14k miles on my 2014 RT SM6.

THANK YOU for your input...Hope you have better luck than me getting this problem fixed...

 

[Bumble_B]

Bumble_B, I hope you don't get any more of the No Start events with the D.E.S.S. warning on your spyder screen, now that you have the new module (part #71004916).

What year is your spyder?

Which spyder model you have?
Deanna

Same as you. '14 RTS SE6

 

[Deanna777]

I also have the 4916 module... It was replaced 11/9/15... 800 miles ago... Had the DESS error 3 times in the same day the last time I rode it... BRP said it's an RFI problem and it's my problem and I'm the only one with the 4916 module with the problem... WRONG!

Larryd, What does RFE stand for?? Interesting what BRP said about your problem, keep us posted! Deanna

 

[Deanna777]

Same as you. '14 RTS SE6

Bumble_B, Did you have Switch replaced?

If you did what was the part #?

When I had the D.E.S.S. module/and the Switch replaced the part # for the D.E.S.S. Module is 710004190/ and the switch part # is: 710004413.

Deanna

 

[larryd]

larryd, What does RFE stand for?? Interesting what BRP said about your problem, keep us posted! Deanna

I meant RFI...

 

[Deanna777]

I meant RFI...

Ok, Deanna

 

[Jheck]

Well, I had a wonderful 472 mile ride today. On the way home, I had the DESS error again. I simply took the key out, flipped it, and everything was fine. I still am going to get the replacement done, but these errors are not enough for me to give up on my spyer yet. I think what really needs to be posted is the "in the field fix" that can be done. I have had the error probably no less than 25-30 in the past year (my first time was the first sunday after Easter 2015) I remember that day, because I was going to drive the bike to church that morning, but after it wouldn't crank, I drove my mustang instead. On the way out I ran over one of the ferrel kittens that I was adopting (but that is another sad story). When I got home, I read on this site (somewhere) that the key was to discharge the system. This was done by disconnecting the hot cable and touching the negative post on the battery. After connecting everything backup, I was good. As I stated, I have had the situation to happen about 25-30 more times, but never had to discharge the system again, simply flip the key and possibly wait 10 minutes in my worst case. Now I just keep the tools on the bike to disconnect the battery, and also keep both keys if going further than 200 miles from home.
BTW, my first time happened at about 7k miles, now I have almost 14k miles on my 2014 RT SM6.

25 TO 30 TIMES! You gotta be kidding. That's total BS! Come on BRP! That Goldwing Reverse trike is looking better!

 

[Bumble_B]

Bumble_B, Did you have Switch replaced?

If you did what was the part #?

When I had the D.E.S.S. module/and the Switch replaced the part # for the D.E.S.S. Module is 710004190/ and the switch part # is: 710004413.

Deanna

No switch replace, just the module. I brought in the part number to the service department and low and behold they had it on the shelf.

 

[Deanna777]

No switch replace, just the module. I brought in the part number to the service department and low and behold they had it on the shelf.

Please post here if you get the D.E.S.S. Error again. Good luck with the module.


Did you have you to pay for the module?

What was the D.E.S.S Module part #?

Deanna

 

[Spyder_Cowgirl]

All .... there is another thread with similar subject matter (can't find it right now). In that thread was the following suggestion -- which works well for many other brands (Indian and HD are the two I know of) -- apologies if this suggestion I already in this thread.

Suggestion: Reprogram the ECM to accept a PIN (actually two, a factory and a user assigned). This works well for bikes that have a FOB (which is what our key is when you get right down to it) in the case where the FOB is lost or stops functioning. User simply enters one of the PINs and the bike will then start. The beauty of this suggestion is the bike is still secure and such a programming change can be done IN THE FIELD!

Again, sorry if this is a duplicate and also for not giving credit to the other party that made the suggestion in the other thread.

Note that I am not affected by this as my RT is 2012 .... but have read much of this thread and sense the level of frustration increasing with the length of the thread.

FOUND IT -- See post number 187 here: http://www.spyderlovers.com/forums/showthread.php?93127-To-Steve-(BRPcare)-about-DESS-issues/page8

Best of luck to all those affected by this -- hoping BRP takes the problem seriously .... Ann

 

[Deanna777]

No switch replace, just the module. I brought in the part number to the service department and low and behold they had it on the shelf.

What was the module part # that you brought in to your service department?
Could you post the part #?

Deanna

 

[Deanna777]

All .... there is another thread with similar subject matter (can't find it right now). In that thread was the following suggestion -- which works well for many other brands (Indian and HD are the two I know of) -- apologies if this suggestion I already in this thread.

Suggestion: Reprogram the ECM to accept a PIN (actually two, a factory and a user assigned). This works well for bikes that have a FOB (which is what our key is when you get right down to it) in the case where the FOB is lost or stops functioning. User simply enters one of the PINs and the bike will then start. The beauty of this suggestion is the bike is still secure and such a programming change can be done IN THE FIELD!

Again, sorry if this is a duplicate and also for not giving credit to the other party that made the suggestion in the other thread.

Note that I am not affected by this as my RT is 2012 .... but have read much of this thread and sense the level of frustration increasing with the length of the thread.

FOUND IT -- See post number 187 here: http://www.spyderlovers.com/forums/showthread.php?93127-To-Steve-(BRPcare)-about-DESS-issues/page8

Best of luck to all those affected by this -- hoping BRP takes the problem seriously .... Ann

Ann: :agree: and I hope that BRP does do something about this problem REAL SOON!!!!!!!!!! BRP ARE YOU LISTENING!!!!
I also read the same info above.
Deanna

 

[blacklightning]

Well, I will be taking my 2014 RT in for the warranty work on Saturday morning. I have become used to the error now, and know what to do. I just hope the fix doesn't make it worse. I will keep you all posted.

Keith