Mac
New member
I hope you don’t mind a small rant, but I believe you need to be informed about this one.
I purchased saddle bags from Corbin for the wife's 2011 RS Spyder. Before I ordered them I had a CD of instructions sent to me so I could study them before I tried to install them. It was very straight forward and feeling confident about it I purchased them through my local dealer. The price difference between the dealer and Corbin was minimal and the dealer made me a better deal I couldn't refuse. I received the bags and carefully removed them from the box and inspected them. I must say the are beautiful. Color match and all. They sent paper instructions which were, to say the least, not easy to understand, along with the out of focus pictures.
Anyway installing them wasn't all that hard. As a matter of fact they were easy once I had to modify parts. Either the mounting bracket nut collars welded to the bracket was off, or the holes drilled into the saddle bags were. After boring the holes in the bags to make the bolts fit, installing them went like a breeze.
After installing the bags, getting all the nuts tightened, and adjusting the bag covers to fit and shut tight, I found that the turn signal covers that were sent were too big for the bracket. It scratched the paint, white pearl. Now the fun part. I took the RS out for a test run, not far, say 10 miles. I returned to the garage and opened the right bag to retrieve the keys for the bags, and found the bottom of the bag was starting to melt. I removed the bag and let it cool. I bought 2” header wrap and triple wrapped the muffler (I all ready did the pipes to the muffler). I re-installed the bag and run it again with no problem.
I called Corbin. Wanted to tell him about the problems I encountered so they could look into the problem and correct it before sending another set out that was wrong. I first talked to a man who could give a good sh*t about what I was telling him. I called back and talked to another man at costumer service who basically said the same thing, but told me to send pictures of the problem. I wasn't going to take the bags off for that. I talked to the dealer. He called Corbin, and had Sergio, the head customer service rep to call me. I missed his call, but tried to call him back for two days. Never returned my call. Well this p*ssed me off. I decided to call Mike Corbin. Still no return call.
Customer service???
I purchased saddle bags from Corbin for the wife's 2011 RS Spyder. Before I ordered them I had a CD of instructions sent to me so I could study them before I tried to install them. It was very straight forward and feeling confident about it I purchased them through my local dealer. The price difference between the dealer and Corbin was minimal and the dealer made me a better deal I couldn't refuse. I received the bags and carefully removed them from the box and inspected them. I must say the are beautiful. Color match and all. They sent paper instructions which were, to say the least, not easy to understand, along with the out of focus pictures.
Anyway installing them wasn't all that hard. As a matter of fact they were easy once I had to modify parts. Either the mounting bracket nut collars welded to the bracket was off, or the holes drilled into the saddle bags were. After boring the holes in the bags to make the bolts fit, installing them went like a breeze.
After installing the bags, getting all the nuts tightened, and adjusting the bag covers to fit and shut tight, I found that the turn signal covers that were sent were too big for the bracket. It scratched the paint, white pearl. Now the fun part. I took the RS out for a test run, not far, say 10 miles. I returned to the garage and opened the right bag to retrieve the keys for the bags, and found the bottom of the bag was starting to melt. I removed the bag and let it cool. I bought 2” header wrap and triple wrapped the muffler (I all ready did the pipes to the muffler). I re-installed the bag and run it again with no problem.
I called Corbin. Wanted to tell him about the problems I encountered so they could look into the problem and correct it before sending another set out that was wrong. I first talked to a man who could give a good sh*t about what I was telling him. I called back and talked to another man at costumer service who basically said the same thing, but told me to send pictures of the problem. I wasn't going to take the bags off for that. I talked to the dealer. He called Corbin, and had Sergio, the head customer service rep to call me. I missed his call, but tried to call him back for two days. Never returned my call. Well this p*ssed me off. I decided to call Mike Corbin. Still no return call.
Customer service???
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