Wow - sorry to hear you've had such troubles! Other than costing me $$$$ they have done right by me. I was really afraid they wouldn't be able to fix something as complex as the steering - but they did. I've been their first on just about every service - which doesn't thrill me - but it's gone very well so far.
Now, their sales department is a bit lacking ---- not the people --- but the fact that they don't stock hardly anything and only order 'as needed'.
Hence why I ordered by Saddle Bags from Rob's - they order a bunch to have in stock - makes sense.
Laura is who I deal with at the service desk - her husband Jeff is the only Spyder Tech they have. He has an extensive bike background and seems to have a good handle on the Spyder. I hear come winter time they will be sending another person for Spyder training.
So you had a big list of problems? Can I ask what? I think I recall you saying something about cracked windshields---- I assume you resolved that yourself with the CHAD?
Jeff is a great tech...very knowledgeable. Other than the greasy fingerprints he left all over the Spyder last visit, and the headlights that didn't work until I told him and he repaired them, he did well. Even changed the console with my extra outlets and custom wiring, without a wimper or extra charge.
Laura and I have had our ups and downs. Biggest problem is that she is the service writer, and must get the warranty repairs authorized by BRP. She doesn't seem willing to go to bat on the customer's behalf. That's why Carlo had to get involved. Even then, the ball was in her court and she had to be nudged. I would prefer to deal with someone else...and probably so would she.
I won't air the list of difficulties, mostly minor, here. They eventually took care of the majority of them, including the parking brake and windshield, but only after a
great deal of effort on my part, The salesman's help, BRP's direct involvement, and over a year's time for a portion of them. There are a few that were denied by BRP without anyone even investigating them. I don't complain idly, and that was not fair, to dismiss my claims without even a question or a look. As to the idle problem, despite it getting worse and worse, and almost always being there now, they can't seem to see it. If they can't see it, they won't try to fix it. Maybe it is magic or something. It seldom is gone anymore, but only is present when the Spyder is moving. Idles fine as soon as it comes to rest.
Don't get me wrong, these can all be lived with. I ride old Brit bikes, so I can stand almost any mechanical glitch. It should not be necessary to do so, however, or to jump through huge, difficult hoops and wait great lengths of time to do so. I like the Spyder and have considered buying a second one, but I really envy the people here who have had some of the same problems addressed without hesitation. (Oops, sorry about the rant and the hijacking.)
-Scotty
