Clanking Sound

[BLUEKNIGHT911]

THE PADDLE

The service manager called me and they did some troubleshootingon my bike per direction of BRP. All the test came normal, they are not sure what is the problem, therefore they think it will need a new transmission and maybe a motor too. My question, I read a few previous comments and if you dont smashed the paddle hard you can have issues later. I believe I was not soft on the paddle but what happens if you shift without smashing it hard? They think that the bike will be at their shop for at least 2 months. Also do we have motorcycle lemon law (Virginia) on a 2015 with 10k under the belt. Thank you everyone for your comments.

.As Snowbelt Spyder said ....the paddle is ELECTRICAL ....not mechanical .....so there can't be a hard or soft shift .....it either makes electric contact or it doesn't ......I'm sure I'm a soft shifter, it doesn't need anything else so why possibly break it for no reason......And a "PLATINUM " Dealer gets that rating because of the amount of PRODUCT SOLD .....not because They are competent in the Tech Dept.......Mike ........................Good Luck :thumbup::thumbup::thumbup:

 

[wengerda]

If you are willing to put up with sub-standard repair times shame on you. Just my 2 cents but BRP should replace the engine/transmission with a new unit. You shouldn't expect the repairs to take more than a week and that is being generous. Two months "Because they are busy" is total BS. Would you accept this kind of treatment on a 10,000 mile one year old car? I doubt it. If you bought it new at this dealer I'd be talking lemon law.

Edit: At minimum I would expect the dealer to do an oil analysis and remove the filters and inspect them for metal. At least that would indicate what it is that is failing. If nothing is found you should ride it until it shoots craps. The we don't know what's wrong and you get to be the Guiney Pig is BS. The dealer should have trained techs, not someone off the street learning on your high dollar ride. RANY OVER!

Dude relax and take a chill pill. I am in the DC area and here the dealers are not as great as maybe in your area. The bike is apart, and is not as easy to tell them now to put it together and me putting the bike in a trailer and move it to a better dealer. Coleman in Falls Church is a reputable dealer. I knew when I bought the bike that using this dealer will be a challenge. I will keep up talking to the manager, and they are contacting BRP, and yes I am at the mercy of BRP giving the dealer the information to have the bike back running.

 

[Snowbelt Spyder]

Thank you for the myth information, I wanted to make sure that I did not do something wrong. I am in the Northern VA area, This area is very hard for our Spyder toy, we dont have platinum dealers like in many other places. Well maybe if they figure out exactly what it is wrong, then they can fix it faster. Also if I start demanding, I will pissed them off and probably will not even be faster fixing my Spyder.

Eveybody loves that dealer in Hanover PA, if you feel up to getting your machine back and getting a second opinion. 90 miles away. Never mind. I see it is apart.

 

[wengerda]

I know about Hanover, but I did not expect that the bike was going to be so f'ed up. If I knew what I do now, I will have taken the bike to Hanover. Either way the bike is been at the dealer for 2 days and they are doing troubleshooting per BRP. Is not that the bike is sitting at the dealer.

 

[Sam Mac]

Dude relax and take a chill pill.

Trust me I'm about as "Chilled as one can be". I was only trying to be helpful but it sounds like "You Got This". :banghead:

Edit: My ride runs yours doesn't. I'll sit back and see how this turns out. opcorn:opcorn:

 

[wengerda]

Trust me I'm about as "Chilled as one can be". I was only trying to be helpful but it sounds like "You Got This". :banghead:

Edit: My ride runs yours doesn't. I'll sit back and see how this turns out. opcorn:opcorn:

Thank you, but maybe I have a second Spyder, lol:yikes:

 

[Sam Mac]

Thank you, but maybe I have a second Spyder, lol:yikes:

I think you have it covered if you have a spare. I was going to say that since you live in the DC area maybe it would expedite the situation if you did like the lobbyists do and put some dead Presidents in an envelop and handed it to the service manager. OK I'll stop now. Hope you get your toy fixed in a reasonable time and get some seat time.

 

[wengerda]

Well I received today a called from the dealer about my bike not working. The pulley must be replaced, there are "no teeth" left on it. The warranty will take care of it. First of all, I complained to the dealer at least 3 times that I hears a wobbling sound when driving between 10-20 mph's. The dealer continues to tell me before that the belt is tight by BRP specifications. I am not sure if the belt was not adjusted appropriately before. This pissed me off because, if the dealer listen to the customer, and that was the problem that the belt was not adjusted correctly, I could had avoid this kind of repairs. The dealer did tell me that the blame was on the wobbling sound. Can anyone please educate me about this "pulley and no teeth" issue. Anything else I should had done. Also when the bike was laser aligned previously, could that make something wrong with the pulley? Thank you.

 

[billybovine]

Here is the exploded view of the front pulley assembly.



Item 47 is your front pulley. In the center of it are splines. What your dealer called teeth. They mate with matching splines on the gearbox output shaft. So when the shaft turns the pulley turns with it. Item 6 is the bolt that holds the pulley on and keeps it tight. What likely happened is the bolt has come loose. This allows the pulley to move on the splines and that causes wear to the splines. So at a minimum you need a new pulley. But likely a new pulley and shaft.

 

[Snowbelt Spyder]

Well I received today a called from the dealer about my bike not working. The pulley must be replaced, there are "no teeth" left on it. The warranty will take care of it. First of all, I complained to the dealer at least 3 times that I hears a wobbling sound when driving between 10-20 mph's. The dealer continues to tell me before that the belt is tight by BRP specifications. I am not sure if the belt was not adjusted appropriately before. This pissed me off because, if the dealer listen to the customer, and that was the problem that the belt was not adjusted correctly, I could had avoid this kind of repairs. The dealer did tell me that the blame was on the wobbling sound. Can anyone please educate me about this "pulley and no teeth" issue. Anything else I should had done. Also when the bike was laser aligned previously, could that make something wrong with the pulley? Thank you.

Apologies in advance for being long winded. And if it's all the same, I'm going to call that a sprocket because that's what it's called in the BRP parts system. The rear one is called a pulley - go figure - but it looks like we're talking about the front one.

I think I've read someplace that the sprocket is made of a softer metal than the shaft so there is usually no damage to it. Agreed that it was probably the bolt loosening and not related to belt tension. Interestingly, this is the second sprocket issue we've heard of in so many weeks. The bolt comes with thread locker on it so this is a little irritating to me why they loosen up like this. I did see some pictures from back in the day where the sprocket's belt teeth had worn also. So, I really think you owe it to yourself to sit down with the service guys and look at the bad sprocket to discuss what was wrong and what the root cause was.

The good news is that, if this is the only problem, that they are not going to tear apart your transmission and you should get the thing back in much less than 2 months. The bad news is that it sounds like you've lost complete faith in this dealer. Can't blame you. Troubleshooting this shouldn't have caused this much drama, and been so hard between them and BRP. So, once you get your machine back all safe and sound, maybe never go back there again.

And unless there's more to the story, your laser alignment had nothing to do with anything. That simply aligns the front wheels for better handling and does nothing for belt alignment or tension - unless your dealer performed a belt service along with the alignment. But that's a separate function and not part of the alignment process.