Can the Recall Update be UNDONE?

[docdoru]

Probably those that have had a great running Spyder since doing the update had a tech who did the update 100% correctly. Those who've had issues probably had a tech that didn't pay attention to the full update instructions so they don't know that there is more to the update (but they think they know and think they did it correctly).

IMO the reverse situation is true: technicians who did the upgrade wrong (= update failed to be installed) have no surging issues nojoke :chat:.

 

[Just Doo Me]

I called the BRP number 1 866 767 0707 where the rep filed the serial # and told me to get the Dealer to call them.Told my dealer about the rough running in which I was the first to complain about and he contacted BRP and said he would call me back if he got any more info. Within a 1/2 hour he called back and said BRP was well aware in fact the tech he was talking to owned his own Spyder and his also had the problem.A fix is being worked on and released soon,dealer said he would call me when he gets it.

 

[NancysToy]

I had a discussion with the service manager at my dealership today and asked him if they have been getting owners complaining that the update caused the Spyder to run worse. He said that they personally haven't been getting complaints but he's seen the online talk of Spyders not running right after the update. He told me he thought it was an issue with the dealership doing the update correctly. There is more to be done above plugging into BUDS, accepting a few questions or prompts in a text box, and then unplugging the Spyder. Like widowmaker2011 stated in a previous post, there are other components that need to be reset or re-zeroed (like the TPS) for everything to work right. If the tech misses those steps, the computer is now using invalid data about throttle position, steering angle, yaw, etc. when trying to determine how much fuel to give to the engine or whether the VSS needs to intervene.

Probably those that have had a great running Spyder since doing the update had a tech who did the update 100% correctly. Those who've had issues probably had a tech that didn't pay attention to the full update instructions so they don't know that there is more to the update (but they think they know and think they did it correctly).

That settles it. When I am able to get this done, or need any other service, I am riding to your side of the state to have it done at your dealer. A dealer that goes the extra mile, and inspires confidence, is well worth a two hour ride each way.

 

[bjt]

Brian- agree almost 100% , however the full update instructions don't mention didley squat about tps reset and gps reset.... if the dealer follows the update instructions it isn't mentioned. So far from what I've seen the techs that have a working knowledge of the Spyder are catching this through experience, techs that are just following the bulletin are missing it due to it not being in the bulletin. Wake up BRP. Please.

I am only trying to repeat what he told me. He told me there was paperwork detailing a reset of other components after doing the software upgrade. If a tech didn't read over every piece of literature that was involved with a software update, they would have missed it. This could be a case of some documentation stating that after loading software upgrades to certain modules of the Spyder, some components need to be reset. Then a separate document for the steering upgrade saying that the upgrade will load to multiple Spyder modules. Hence the tech needs to "put two and two" together and realize that the steering upgrade will load software to multiple modules and a prior document stated that new software for those modules requires few additional steps to complete the process correctly. :dontknow:

 

[Batmobile]

TALK TO A DEALERSHIP ABOUT THIS ON GOING PROBLEM.. THEY TOLD ME THAT ON TUESDAY 25AUG2009 BRP IS GOING TO BE DOING A WEBCAST WITH THE DEALERSHIPS ABOUT THIS PROBLEM SO HOPEFULLY WE WILL HAVE A ANSWER TO ALL THIS :cus:............:2excited:

:agree: I was told the same thing by another dealer :2thumbs:. Does anyone know what time? I need to make sure my local dealer watches itnojoke

 

[speedster200]

The 2009-2 bulletin has to be done EXACTLY per the update and in the EXACT order. One false move and the unit WILL run like CRAP, it goes into limp home mode. If your unit is showing a DPS code when picked up the update wasn't done correctly. There is a last step that gets overlooked it's reseting the DPS torque sensor. That will make the Spyder scroll the DPS code.

If your Spyder runs bad after picking it up have the shop do it ALL over again. The update is worth it when done right.

 

[krb1945]

It sure corrected my 08 SM5 steering...

problem. My "banana SM5" had a terrible darting problem before the update. Since the update the steering is perfect but the engine is spitting and a sputtering some. My SO's "red pepper SE5" was working perfectly both steering and engine performance before the update. Since the update it is even better according to my SO. My "black widow SM5" has not had the update yet. I plan to schedule it for next week in hopes it will run and steer a little better.

And yes... my garage has turned into a spyders nest if you also count the fiddle backs that are constantly taking up residence there. Thank goodness the shiny black racer keeps the pigmy rattlers and spyders under control around here.

 

[GaryTheBadger]

I have confirmed that the BRP webcast with dealers is set for today, Aug 25, at 1pm Central Time, should last 30-60 minutes. The topic is the steering recall situation. I plan to call my dealer at the end of the day and find out where BRP is with this. I have stopped ryding my Spyder until its resolved.

Neither of the two local dealers I use knew about this webcast until I told them and they looked it up on their internal system to confirm it. If your Spyder has post-recall issues, you may want to alert you dealer to this call.

 

[ArmyJoe]

I have confirmed that the BRP webcast with dealers is set for today, Aug 25, at 1pm Central Time, should last 30-60 minutes. The topic is the steering recall situation. I plan to call my dealer at the end of the day and find out where BRP is with this. I have stopped ryding my Spyder until its resolved.

I just called my dealer (Ask Powersports in Grove City, Ohio) and the service manager had no idea there was a webcast today. I also mentioned the performance issues from the update and he says he only aware of two "out of I don't know how many."

I'm going to wait another few weeks.

 

[Batmobile]

I just called my dealer (Ask Powersports in Grove City, Ohio) and the service manager had no idea there was a webcast today. I also mentioned the performance issues from the update and he says he only aware of two "out of I don't know how many."

I'm going to wait another few weeks.

My dad bought his at Ask Superstore in Columbus and had the update done without any problems. I believe he said they had done around 20 without any issues. Mike in the service dept. is very knowledgeable about the spyder and I have talked to him a couple of times.

By the way, they were just voted by BRP #1 Spyder dealer in U.S.

 

[smokster]

:agree: I was told the same thing by another dealer :2thumbs:. Does anyone know what time? I need to make sure my local dealer watches itnojoke

I was at my dealer today and heard the same thing.
Hopefully, since my bike is there, they will get it right...I know, wishfull thinking:helpsmilie:

 

[ArmyJoe]

My dad bought his at Ask Superstore in Columbus and had the update done without any problems. I believe he said they had done around 20 without any issues. Mike in the service dept. is very knowledgeable about the spyder and I have talked to him a couple of times.

By the way, they were just voted by BRP #1 Spyder dealer in U.S.

That's good to hear. I'll take it to the Columbus location even though Grove City is closer to me. I had so many problems with Sales that I asked if they would take the Spyder back the day after I bought it.

ETA: I ran into your dad at the Columbus location this afternoon.

 

[Batmobile]

That's good to hear. I'll take it to the Columbus location even though Grove City is closer to me. I had so many problems with Sales that I asked if they would take the Spyder back the day after I bought it.

ETA: I ran into your dad at the Columbus location this afternoon.

That's funny. What are the chances. He was picking up a lower A arm cover to replace the one that broke when a racoon ran out in front of him. He did notice that they changed the upper A arm covers on the latest 09s. They added an air scoop like the lowers have. I may have to invest in a new set. Can always use more air here in Texas.

 

[ArmyJoe]

He did notice that they changed the upper A arm covers on the latest 09s. They added an air scoop like the lowers have. I may have to invest in a new set. Can always use more air here in Texas.

He pointed that out to me too, but we came to the conclusion that's only because that model had additional lights in the body. Since the lights plug holes normally used for airflow, the deflectors on the arms were added to compensate.

 

[Batmobile]

Went by my dealer today. They replaced the DPS on Tuesday because of the occasional check engine light and scrolling "CHECK DPS" per Brp. It didn't work. So now they think it is a software glitch. It worked fine before download and aren't sure what to do next.

The dealer shows the new download for the surging, which I have also had since the download, on their computer but they have not been given the access codes yet. So maybe a fix is on the way soon for part of the problem.

Its been 23 days since download and basically without spyder. I'm getting anxious to ride since I use it for commuting and pleasure.:spyder: