BRP "Sytstem" resulting in lost customer

[Cleg]

After reading all the posts in this thread, I wonder if SOME of delay is because of shipping internationally and dealing with the issues of customs etc. I certainly understand the frustrations of all because the Ryde is out of commission, but...maybe, just maybe BRP can do something with customs to streamline the process. Perhaps a US based parts depot would help, then overnight or 2 day delivery may be possible...just sayin and my 2 cents...Ryde safely!

 

[h0gr1der]

One consideration before buying any piece of equipment is service. I am limited to a 3 wheeler, so my choices are more limited than most. There are only 2 kinds of machines on this planet, those that have failed and those that will fail at some indeterminate time in the future. In most of the USA, if you ride a Harley, Honda, Kawasaki, or Suzuki and break down away from your hometown dealer, there's more than likely a dealer for your brand within 100 or so miles, with parts very readily available. Other brands aren't represented so well, dealers being fewer and farther between. I gave long and hard consideration before I took the plunge to all the negative press the Spyder gets as far as waiting on parts, and lack of servicing dealers. The Y trike stability model was the major swing vote for me, and for some reason through all the issues so far I still can't stop grinning.

 

[stmike 1800]

After reading all the posts in this thread, I wonder if SOME of delay is because of shipping internationally and dealing with the issues of customs etc. I certainly understand the frustrations of all because the Ryde is out of commission, but...maybe, just maybe BRP can do something with customs to streamline the process. Perhaps a US based parts depot would help, then overnight or 2 day delivery may be possible...just sayin and my 2 cents...Ryde safely!

It is the same sh@t to get parts here in Canada ,and i live very close to the Quebec boarder .

 

[Musashi]

I've owned boats my entire life. Raced hydroplanes. Have had everything from 8' Hydros to 45' twin diesel cruiser. Never experienced anything remotely as ridiculous as this Spyder repair process. And, there is a good Honda dealer here, Western Honda, that does a lot of trike conversions (and service) as well as D & D Discount. They are an independent shop that also does many trike conversions, repairs, service. Then there is American Trike & Bike. Another independent that will do service and trike conversions. That's 3 shops all within 20 mile of where I live. And NONE of them will even look at a Spyder. I'am done with my rant. My points have been clearly stated. Over and OUT..... Jim

Sounds like you have several viable options. The whole idea is these things are supposed to be fun. Good luck.