BRP refuses to pay dealer for warranty repair

[AnthonyG]

I purchased 08 SE5 on 10-31-08 in Alabama. I'm having problems with the bike going forward quickly when I take my foot off brake in 1st. I've taken it to dealer in Pearl, MS. They have identified the problem but BRP refuses to pay the dealer for the repair under the warranty, saying there will be a fix coming later and they will not pay for the repair now and again later. I have talked to the selling dealer in AL but am having little success. I am pursuing this issue with the Attorney General of Alabama. I am also having a shifting issue that has not been addressed. This bike has about 1000 miles on it and has been in the shop for 11 days. Very disappointed with BRP. This is a safety issue they know about and refuse to address.

Since writing this message, I picked up my Spyder and was told this time that BRP did not refuse to pay for the repair but that there was no fix for this issue. I am getting conflicting information. The technician told me the rollers are sticking in the clutch. If he replaced the clutch and sent the old one back to BRP and they said nothing was wrong with it, he would not be paid.

 

[bjt]

Sorry to hear that. It seems that BRP doesn't go out of their way to make the individual happy, probably much like any large company. Have you tried contacting another dealer to see if they would be able to help you out in some other way, like doing a repair now with the understanding that they will get the future warranty work and other service?

Welcome to SpyderLovers 4dogmom.

 

[opticat]

4dogmom, I have the same issues as you concerning the SE's clutch not disengaging, and also I have had shifting problems since I bought my '09 SE-5. I have found that when the Spyder creeps forward at idle in first, just hold the brake and give the throttle a little blip. That always disengages the clutch and stops the Spyder from creeping. My shift issues are nothing less than horrific, as I have yet to complete a ride without having the Spyder lock in first, or some other gear. It has been 1,800 miles of misery. It is at the dealer now and I really don't want it back until the problem is solved.

Good luck with everything!

 

[zzneonzz]

4dogmom, I have the same issues as you concerning the SE's clutch not disengaging, and also I have had shifting problems since I bought my '09 SE-5. I have found that when the Spyder creeps forward at idle in first, just hold the brake and give the throttle a little blip. That always disengages the clutch and stops the Spyder from creeping. My shift issues are nothing less than horrific, as I have yet to complete a ride without having the Spyder lock in first, or some other gear. It has been 1,800 miles of misery. It is at the dealer now and I really don't want it back until the problem is solved.

Good luck with everything!

A Safer way to disengage it rather than holding the brake and giving it a little throttle is just shift it to nuetral then back to first. When i was having this problem on my 08 SE5 that is what i was doing. I was told that it is due to a hot clutch. I have not had the problem since about the 1000 mile marker (5400 Miles now)

 

[Lamonster]

It seems that BRP went out of their way to take care of customers when the Spyder first hit the streets. I'm not sure why they would not take care of this seeing it's bad PR and a safety issue to boot.:dontknow:

Guess you're not a SpyderLover right now but Welcome away. :doorag:

 

[M2Wild]

It seems that BRP went out of their way to take care of customers when the Spyder first hit the streets. I'm not sure why they would not take care of this seeing it's bad PR and a safety issue to boot.:dontknow:

Very tipical of a large corporation. Rollout something thing new and as soon as its on track, start crapping on the little guys who helped them getting there in the first place.

 

[Lamonster]

Very tipical of a large corporation. Rollout something thing new and as soon as its on track, start crapping on the little guys who helped them getting there in the first place.

I know what you're saying but from what I've seen BRP doesn't fit in the same mold. They treated us like Rockstars at the Homecoming and even fill the fuel tanks of over 300 Spyders when we left the factory. I've never seen a big corporation do something like that. My dealings with them have been pretty good and I'm nobody. I know Honda doesn't treat their dealers as well as BRP treats it's customers. I just don't understand why they wouldn't take care of this right away. Maybe the dealer is not telling the whole story here. :dontknow:

 

[M2Wild]

I just don't understand why they wouldn't take care of this right away. Maybe the dealer is not telling the whole story here. :dontknow:

It seems evident by the frequent postings on shifting / stuck gear issue that BRP needs to get on top of this fast. Reports of service levels seems to be dropping as problems intensify. It just doesn't give me the warm fuzzy feel of a highly valued customer.

 

[Lamonster]

It seems evident by the frequent postings on shifting / stuck gear issue that BRP needs to get on top of this fast. Reports of service levels seems to be dropping as problems intensify. It just doesn't give me the warm fuzzy feel of a highly valued customer.

There is a real problem on the SE for sure but from what I've read the gear position sensor and a software upgrade is the fix. I don't know why they're bucking this dealers claim unless there's more to the story. It's a bad deal for the owner for sure.

 

[M2Wild]

:agree: Dealer can make or break the consumer confidence. Sometimes it takes a certain level of finess on the dealer's part to get things taken care of for its customers.

 

[Precious Darlin]

Thought it was ME!!

I thought the 5E shifting problem was just me getting to know my new Spyder back in December. Dealer checked it out..found my throttle sticking a small amount and corrected that quickly. I still had the shifting issue one or two times after that but I haven't had the shifting issue since I passed the 1k miles. I am up to 2k miles now and have had smooth riding. I love it! Sorry to hear about the problems with the 5E, I will keep checking back for updates.

 

[Donzo]

You would think that BRP would take care of this - going forward fast when letting off the brake could cause an accident - esp. if you are riding with friends on bikes - you could "bowl" them over at a stop. :shocked:

There are liability issues here ....

 

[Lamonster]

:agree: Dealer can make or break the consumer confidence. Sometimes it takes a certain level of finess on the dealer's part to get things taken care of for its customers.

I know some really bad dealers and if I based my BRP experience on the dealer I bought mine from I would never buy another BRP product.

When I was in San Diego I had a great experience with Fun Bike, they did a great job of taking care of my problem and got me back on the road asap. If I based BRP experience on them I would recommend BRP products to everyone.

As it is now I still think the Spyder is a great product that has a few issues just like any new product. I think the company itself is a great company from the little interaction I've had with them. I think a lot of the public view falls back on how the dealer treats it's customers. I hope this problem will get resolved soon for this new owner.

 

[Rando]

I think a lot of the public view falls back on how the dealer treats it's customers.

I also think that a lot of it falls back on how the customer treats the dealer. The first time I visited my dealership after I picked up my Spyder, I could tell they were waiting to see what kind of attitude I had. When I was civil and respectful, they returned the same. My dealer has gone out of his way to help me!

 

[Lamonster]

I also think that a lot of it falls back on how the customer treats the dealer. The first time I visited my dealership after I picked up my Spyder, I could tell they were waiting to see what kind of attitude I had. When I was civil and respectful, they returned the same. My dealer has gone out of his way to help me!

I would agree with you but a bad dealer is a bad dealer no matter how to treat them. My dealer lied to me and never did one thing they promised me. Last I heard they had been through four complete management changes.

 

[johnboyjohn.pretious]

Glad to say that I dont have this problem as mine is the manual gearbox.

However, is it not possible to slip into nuetral just a few yards before you come to a stop, as stopping and holding the clutch in in any vehicle is not a good idea,IMHO.

 

[M2Wild]

I also think that a lot of it falls back on how the customer treats the dealer. The first time I visited my dealership after I picked up my Spyder, I could tell they were waiting to see what kind of attitude I had. When I was civil and respectful, they returned the same. My dealer has gone out of his way to help me!

Customer is ALWAYS right. A dealer should never treat customers based on the customer's attitude. It's the customer who is spending the money and provide dealer with their bread and butter. As a customer I would demand top of the line service no matter what my attitude is or I will take my business else where.

 

[trikester]

Glad to say that I dont have this problem as mine is the manual gearbox.

However, is it not possible to slip into neutral just a few yards before you come to a stop, as stopping and holding the clutch in in any vehicle is not a good idea,IMHO.

:agree:

Some people have posted that for safety they sit at a stop light holding the clutch in and are in first gear. They have said this is what they do in case a car is going to rear-end them and they can take evasive action.

I always shift into neutral at a light. I can't see how leaping out into cross traffic would help me if it looked like a car was going to rear-end me. Neither accident would be pretty, but somehow I think getting hit from behind might be preferable to getting slammed from the side.

 

[NancysToy]

Glad to say that I dont have this problem as mine is the manual gearbox.

However, is it not possible to slip into nuetral just a few yards before you come to a stop, as stopping and holding the clutch in in any vehicle is not a good idea,IMHO.

I have always held in the clutch on all my vehicles. That way I am ready when the light changes. It hurts nothing...it is what they were designed for. If you held it for hours at a time, you could overheat the throwout bearing, but a few minutes, intermittently, does absolutely no harm.

I do not believe that anything you can do at a light really prepares you to avoid an accident. Either way, you're liable to get walloped. If you watch the rearview mirror, to try to avoid a rear-end incident, you won't be watching traffic, and could easily pull into somebody's path when you react to what you see. If you don't react, you can get rear-ended. Either way, you lose.
-Scotty

 

[hawkiii]

I have had some minor trouble with SE geting stuck in reverse and on occassion it will hesitate when upshifting. Spoke to the service manager at my dealer yesterday and he said to come in Monday and he would take care of it. He said they will probably replace the gear position sensor and download an update to take care of it. He says the parts are waiting for me. These guys have been great to me since my first demo ride back in March of 2008. If I call or drop in they want to make sure everything is going fine. They are a great bunch of folks.