I am really new here, and have read almost every post on the board as I wait for my 2011. First, I would like to say, I hope you are taken care of in a manner that will be to your benefit. (get reimbursed)
As for the Carlo thing... I have been in a spot similar to his (Tier 2 support for a organization with over 20k people) and was the main number to call 24/7. In his case imagine getting even 100 emails a day (out of the 12000 or so Spyders I have read are out there in the US) and sending out an automated response. Then actually working on the first request which to that person is just as important as my request which was lets say the 50th email. At a large company a few days is not a big deal, but to the customer it seems like forever. So you send another email, and get another automated response which all it has done was add the inbox. Even if one sets up their inbox as I did so that specific emails from a client went to a folder for the client, there are times when one truly gets more than one can do. Now you have gotten 2 or more automated emails and have been on here or somewhere else (not you in the sense of you personally) and are now posting all you get is an automated response from the company, or person. What has been accomplished? At a place like BRP or any large company things move slow, sometimes painfully so. As long as the end result is in your favor, and I do not know from your conversation with them if you were told that, time is inconsequential.
Absolutely do not let this thing go, as it is your hard earned money, but a couple of days (from the time you spoke to now) is really nothing in the world of a large company.
Willy
