BRP Forum Rep

[Pennyrick]

Has anyone had any discussions with anyone at BRP about the possibility of them assigning a company representative to respond to questions and concerns raised on this forum? While the community is an awesome source or knowledge and information, I am to say the least perplexed why BRP would not want to be a part of these discussions.

I sure as heck would not allow any of my employees to become a party to a public site that had anything to do with my company and our customers. I shudder to think of the legal tangles that could lead to. Plus, nothing really worthwhile could ever be accomplished. Any problems people have with our products and/or service are between us and our customers and each must be weighed on its individual merits or lack of same.

BRP closely monitors this site and that is as close as they need to be. Anything beyond that would be squelched by their legal counsel in a heartbeat!

 

[boborgera]

I sure as heck would not allow any of my employees to become a party to a public site that had anything to do with my company and our customers. I shudder to think of the legal tangles that could lead to. Plus, nothing really worthwhile could ever be accomplished. Any problems people have with our products and/or service are between us and our customers and each must be weighed on its individual merits or lack of same.

BRP closely monitors this site and that is as close as they need to be. Anything beyond that would be squelched by their legal counsel in a heartbeat!

:agree: 100%

Just to add, Can you imagine ''IF'' BRP Was part of this site and with all the people admitting to removing emissions control parts, That would be interesting, Wouldn't it.

 

[Netminder]

I agree, I am very satisfied with the way it is now. Not that it wouldn't be nice to have a BRP rep here, but truthfully, he (or she) would have to clear everything they posted through corporate first and that's not what Spyderlovers is all about.

We like to throw it all out on the table and kick it around, sometimes more than necessary :bdh:. That's how we get it done here! :thumbup:

Would have to agree, it is more real world here!:thumbup:

 

[SPYD3R]

GOOD THINGS

i've said a lot of nice things about BRP on this website... but i'm here to retract my previous comments...

i have oil leaking out of the weep hole of my water-pump... i'm 3 months out of my 'extended warrantee'... i called Customer Service and was told they could do nothing for me... my SPYD3R dealer called Customer Service and was told the same thing... i spoke with a friend of mine that owns an Aprila, and he told me this issue is at lease 10 years old... i went on this blog, and Aprila blogs and read numerous accounts of this oil leak issue...

my question is: WHY HAS THIS PROBLEM PERSISTED FOR SO LONG...???

obviously they are well aware of this issue... could it be that they make a lot of money from this, and don't want to kill the golden goose? could this be 'PLANNED OBSILESENCE'? or perhaps both... a problem like this should be fixed within a very short period, resulting from no more than 50 registered accounts of the same problem... i'm questioning whether to purchase another BRP product in the future....

just say'n

 

[Captain Fin]

Where the poof?

How can one prove that BRP is montoring this site. Does someone out there have first hand experience?

 

[Illinois Boy]

How can one prove that BRP is montoring this site. Does someone out there have first hand experience?

It serves no purpose to prove anything... for you, Spyderlovers, or BRP. Sorry if this disappoints you.

I am adding an edit to this... I do not mean to be insulting with my comment to your post. I simply do not see where there is a purpose of proving anyone monitors this site. However, given the size of Spyderlovers, and the fact it is the #1 site for Spyder owners, riders, and enthusiasts, it would only be logical someone lurks in the shadows to hear what is "going-on" in the minds and experiences of those posting.

Harley does it. Ford does it. Apple does it. Political parties do it. ...and the list goes on.

How do I know this goes on? I know some whose job it is to do it. They own companies that peruse sites involving their products, services, or political stance. BRP may not be hiring one of these companies though. They easily could have one of their staff do it. But it only makes sense they do.

 

[boborgera]

How can one prove that BRP is montoring this site. Does someone out there have first hand experience?

Spyder 5 team members.:chat:

 

[NancysToy]

i've said a lot of nice things about BRP on this website... but i'm here to retract my previous comments...

i have oil leaking out of the weep hole of my water-pump... i'm 3 months out of my 'extended warrantee'... i called Customer Service and was told they could do nothing for me... my SPYD3R dealer called Customer Service and was told the same thing... i spoke with a friend of mine that owns an Aprila, and he told me this issue is at lease 10 years old... i went on this blog, and Aprila blogs and read numerous accounts of this oil leak issue...

my question is: WHY HAS THIS PROBLEM PERSISTED FOR SO LONG...???

obviously they are well aware of this issue... could it be that they make a lot of money from this, and don't want to kill the golden goose? could this be 'PLANNED OBSILESENCE'? or perhaps both... a problem like this should be fixed within a very short period, resulting from no more than 50 registered accounts of the same problem... i'm questioning whether to purchase another BRP product in the future....

just say'n
View attachment 60189

If you don't mind, and no criticism intended, I have two questions...

Why would you call customer service instead of seeing your dealer? - Was this after a problem with the dealer, was the dealer told not to perform the service bulletin repair, or was there some other reason to go to corporate?

Why would the dealer call Customer Service at all? - Dealer Tech Support would be the appropriate place...or merely warranty authorization. Oil leaks ate the water pump should be addressed. Weeping water may not be able to be cured. The weep hole is there for a reason. Water leaks resulting in a puddle or a measurable loss of coolant should be addressed, though. Those tasks are typically a dealer's responsibility...not BRP's directly...and cedrtainly not their Customer Service department.

Please help me to understand how the process took this turn.

 

[Chupaca]

Correct.

And here are some stock answers that fit the tight parameters they would be under:

#1: Call your dealer.
#2: Refer to your manual.
#3: See your dealer for servicing.
#4: See your dealer for warranty service.
#5: See your appropriate manual for recommendations.

...and on, and on.

:agree: Could not have put it better myself. I am sure that by now they have heard to much about this place to not have ears on it. Many years wrenching have taught me short cuts, solutions, alternatives etc come from the field. As often said "on paper everything works" :thumbup:

 

[Pennyrick]

How can one prove that BRP is montoring this site. Does someone out there have first hand experience?

Yes.

 

[BajaRon]

How can one prove that BRP is montoring this site. Does someone out there have first hand experience?

It's one of those things that you'll just have to take our word for... hyea:

Those that know... Know....

 

[Bob Denman]

Yes.

Double yes! I've been contacted specifically by two of them; they were sympathetic to the issue presented, and very helpful! :thumbup:

And their screen names will go with my to my grave... :shocked:

 

[Pennyrick]

Double yes! I've been contacted specifically by two of them; they were sympathetic to the issue presented, and very helpful! :thumbup:

And their screen names will go with my to my grave... :shocked:

I have shared some names and direct numbers via PM if I felt the thread information warranted it but I would never divuldge such information publicly. I only hope those whom I have shared such data with do the same.

 

[Bob Denman]

They both value, and need, their anonymity on the site... :thumbup:

 

[Elembytes]

What gets me......

My only comment on this is--NOT EVERYONE DOES FACEBOOK or TWITTER! Makes me sick that corporate America etc., thinks everyone does FACEBOOK and even gives incentives etc., for "LIKING" them on Facebook. To me that is discrimination and flat out wrong.

That is my 2-cents worth--- take it for what it is.

 

[Bob Denman]

:shocked: :hun:
But then; I don't waste my time with them either, so I don't understand anything of what you just said! :shocked: pps:

 

[Illinois Boy]

My only comment on this is--NOT EVERYONE DOES FACEBOOK or TWITTER! Makes me sick that corporate America etc., thinks everyone does FACEBOOK and even gives incentives etc., for "LIKING" them on Facebook. To me that is discrimination and flat out wrong.

That is my 2-cents worth--- take it for what it is.

What? No offense, but not sure what difference it makes in your life - besides just irritating you that they do.

Millions upon millions of people use FB and Twitter daily - world-wide.

Why wouldn't a company wish to be connected to an audience that "likes" them? There only a few ways companies can gain exposure to their market-demographic... FB and Twitter just happen to be two of them.

If you don't use one of these formats, you are fast becoming "behind the times". Given the demographics of Spyder-owners though, it is no surprise many are not on FB. There is nothing wrong with not being on them though, and to some degree I am not a fan of either as well.

I don't know for sure, but my guess is many Spyder-owners joined blog sites like Spyderlovers only in the last few years - where others have been on them for a decade or so.

I suspect as time moves along, more and more will gravitate to FB and Twitter eventually. I can remember when people were afraid to use ATM's at one point. I know there remain a few that still don't use them - however, obviously they are now a small minority.

Times are a changin', said Dylan. Change with it or get behind, I guess.

 

[bhfromme]

There are issues as you have pointed :gaahut but to compare this relatively new machine to a Gold Wing which was originally introduced in 1974 is a stretch for me. Likewise you really cannot compare the dealer network....it is still maturing as well. BRP is a relative youngster in the "bike" arena.

They are trying, as I can attest to. I had a pretty catastrophic issue and thought I was in for a real screw job. :banghead:I was very pleasantly surprised as both the dealer and BRP stepped up to the plate. They want satisfied, returning customers. However, having them try to address issues on a forum like this would be a bit of a challenge. Find a good dealer, hang on to them, work with them, and you can be a happy Spyder ryder.

Can't agree more to what Farmbanker said. It all comes down to the quality of the dealer. But someone else said it well when comparing how long these bikes have been on the market compared to the Gold Wings. Let's face it, it's a learning curve for the dealers and also for BRP.

Bottom line for me is the performance. These are awesome machines. Period.

Bill

 

[d.o.spyder-rts]

I guess I just be behind the times (at least for the forseeable future), I not a twit and don't tweet and don't have a facebook account. Dale

 

[otter28169]

so what?

I have facebook, and don't tweet. I am behind the times in some respects and ahead of the curve in others. These are just marketing tools, but I have had "can am spyder" like some of my comments on ryding that I have made on facebook. I am glad they have anonymous members on this site. Anonymity makes it so they are sure to get the honest feedback.