True statement, Tourer. With BMW, the Service Mgr of the dealership has authority to determine whether to cover by warranty up to a certain amount and if required for a higher amount it gets OKed by the distributor or importer. BMW pays the dealer their posted labor rate based on the Flat Rate manual for the project, they also pay the dealer full retail for required parts.
-
There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
BRP denies warranty claim on water in fuse box - any ideas on next steps?
- Thread starter Treekiller
- Start date
True statement, Tourer. With BMW, the Service Mgr of the dealership has authority to determine whether to cover by warranty up to a certain amount and if required for a higher amount it gets OKed by the distributor or importer. BMW pays the dealer their posted labor rate based on the Flat Rate manual for the project, they also pay the dealer full retail for required parts.
blacklightning
Well-known member
Wow, sorry to hear this. With stories like this, my older model spyders (2016) are looking better all the time. I have been thinking about upgrading, but this might not be a good idea.
On a side note, I currently have 2 spyders, 1 BMW motorcycle, 1 SUV, and my 2017 ford mustang, all waiting for parts for a recall. Seems like no one can get things right the first time.
On a side note, I currently have 2 spyders, 1 BMW motorcycle, 1 SUV, and my 2017 ford mustang, all waiting for parts for a recall. Seems like no one can get things right the first time.
BajaRon
Well-known member
Go to any forum on any product and you will hear similar stories. If you go by what you find on forums. You won't own anything more complex than a hammer. Even those may have issues. The huge majority of people have a reasonably trouble free Spyder/Ryker. We all have something to complain about. Some complaints more worthy than others.
Perfection is reserved for the next life.
Mikey
Well-known member
Sorry to say I don't think it works like that, unless the dealer likes doing work for free!!! I have a friend that owns a dealership, and he has to clear all warranty work threw the company and has to ship some of the used parts back for inspection at times! And to get a company to own up to a defect, hang on it would have to kill someone before that will happen.
Amen to that. I have a Moto Guzzi that I like a lot and my wife drives a Honda Pilot which she also likes a lot. Go to those forums and read for a half hour and you would never buy either one.
Sorry you are saying that. It clearly depends on the franchise. With a quality product like BMW and others, there is no incentive what so ever for the Tech or dealership to NOT do warranty work. A good experienced Tech can often beat Flat Rate with no come backs.
PS, I agree 100% with BajaRon.
Last edited:
The fuse boxes are located within the frunk.
Attachments
oldgoat
New member
So what defect caused your water infiltration?
Treekiller
New member
agrimm01,
The dealer has to my knowledge has not determined the entry point and I doubt they have looked any closer than what I showed them when dropping it off for the warranty claim as the picture attached to the original post seems to indicate.
I suspect they are unwilling to take off the shiny bits or as I like to say "Open Pandora's box" without confirmation of funding no matter if it comes from my pocket or the manufacturer pays the minimum for said repair/investigation. Dealerships don't seem to want to be an advocate for their customers in most cases once they get the initial sales, nor are they willing to do any work without guarantee of some payment for that service. I find it really sad that both manufacturer and dealership were happy to share my $30,000+ for a product with a fault, yet neither are willing to stand behind the customer when a fault rears its ugly head. Should I be able to get a root cause I will gladly pass that info along, especially if I can help others.
I hope that I am making positive headway here due to the helpful suggestions posted by the lovely people visiting my thread. My claim is being escalated to the Customer care team at corporate for further assistance.
I want to again thank everyone for the positive feedback and suggestions, they have made an impact as well as comforted me to some extent.
Last edited by a moderator:
Wrongway
Member
Had similar problem on 2014 RTL
Here’s the thread from the issue:
https://www.spyderlovers.com/forums...voyage-on-new-to-us-Spyder&highlight=Fuse+box
Here’s the thread from the issue:
https://www.spyderlovers.com/forums...voyage-on-new-to-us-Spyder&highlight=Fuse+box
Mikey
Well-known member
Hate to say it guys and gales but I think this one's going to be a DYI fix the last thing BRP's going to want to do is admit they should have put some calking behind the fuse boxes of hundreds of machines, or wherever the waters coming from!! Anyone that's had this problem, I got ask, is your frunk getting wet?
Little Blue
SpyderLovers Ambassador
Water in Fuse Boxes???
:chat:...I have read all of the posts and still no solid answers. Just a lot of questions. It seems that someone who has this problem would be able to get help from a Spyder Dealer. I hope that this issue will be resolved soon.
One thing I have learned, is to avoid getting upset with anyone. You need to carefully try and talk to your Spyder Dealer Service Manager. Also contact BRP.
Hopefully we can get some good information and some good help.
:chat:...I have read all of the posts and still no solid answers. Just a lot of questions. It seems that someone who has this problem would be able to get help from a Spyder Dealer. I hope that this issue will be resolved soon.
One thing I have learned, is to avoid getting upset with anyone. You need to carefully try and talk to your Spyder Dealer Service Manager. Also contact BRP.
Hopefully we can get some good information and some good help.
budvoss
New member
I believe sealing the fuse boxes tight creates more of a problem should water find its way in. IMO once in, water has no way to drain out so the boxes can't dry out and the corrosion begins. I was into the fuse boxes on my new '22 and noticed moisture on the inside of one cover . I belive moisture got in from it sitting in the dealer's back area while being assembled and rain water got in. I drilled a couple of 3/16 holes in the bottom of the cover as drains for that reason.. Moisture will wreak havoc if not allowed to escape the box and to dry out. Not telling anyone to do that, It's just what I did..
Last edited by a moderator:
PMK
Active member
This may seem silly, but with such easy access to remove the two fuse box covers, why aren’t more folks inspecting for water intrusion.
FWIW, the foamy gaskets are a self sticking joke. On our 2014, I found the 2 cent gasket had moved out of position and easily, water could enter the fuse boxes. The fix was replacing the sealing gaskets with a true rubber seal vs the oem foam.
FWIW, the foamy gaskets are a self sticking joke. On our 2014, I found the 2 cent gasket had moved out of position and easily, water could enter the fuse boxes. The fix was replacing the sealing gaskets with a true rubber seal vs the oem foam.
WilcoJunoHotel
New member
Friend of mine had a 2019 RT Limited with less about 5K miles on it when he noticed standing water in the frunk. Took him 2 or 3 trips to his dealer to get them to fix it (under warranty).
To the OP here, IMHO, a motorcycle or any other piece of outdoor equipment that is intended to be used and parked outside should not have water getting into anything, especially into a critical electrical area. This is a warranty & safety issue and BRP ought to be very concerned because this could potentially do harm to the rider and others on the road. I would escalate this until I got results from BRP.
BRP chose the location of the battery and fuse blocks and if water is getting into either area it is not the owner/riders responsibility to fix. Most motorcycles have the batteries and electrical components up high under the seats for this very reason.
Having said all of the above, it sounds to me like water is trickling down from above and finding its way into those fuse blocks or there is a hole/crack in the fuse block box allowing water to get in. Still not something a rider/owner should have to deal with on a brand new Spyder. Shame on the dealer and BRP for not stepping up on this.
To the OP here, IMHO, a motorcycle or any other piece of outdoor equipment that is intended to be used and parked outside should not have water getting into anything, especially into a critical electrical area. This is a warranty & safety issue and BRP ought to be very concerned because this could potentially do harm to the rider and others on the road. I would escalate this until I got results from BRP.
BRP chose the location of the battery and fuse blocks and if water is getting into either area it is not the owner/riders responsibility to fix. Most motorcycles have the batteries and electrical components up high under the seats for this very reason.
Having said all of the above, it sounds to me like water is trickling down from above and finding its way into those fuse blocks or there is a hole/crack in the fuse block box allowing water to get in. Still not something a rider/owner should have to deal with on a brand new Spyder. Shame on the dealer and BRP for not stepping up on this.
PMK
Active member
Treekiller, every minute you wait expecting BRP to warranty this, your fuse box and wires are corroding. Entirely your choice, but I would accomplish drying and preserving those fuse boxes by spraying with a water displacing and corrosion preventing compound. Some may suggest WD40, but I would use something a bit better. Should be under $10 and take 5 minutes to accomplish.
Northofthesix
Member
My 2018 had a frunk with about 3 inches of water in it after a particularly nasty 36 hours of rain while parked on a trip through the Smokies. A buddy who was on the trip and owned the same RTL suggested it was a poorly seated gasket on the fuse box and, sure enough, it is what it was. Dealer had just changed over my headlights and fogs to LEDs shortly before the trip. They reseated the gasket, cleaned up and inspected the fuse box, and no problems since. Once again, a cheapo part that can have catastrophic impact on a $35,000 machine.
Similar threads
