BRP Customer Service

[ARtraveler]

I recently had an issue which I felt required me to contact BRP. I contacted them through BRP Care.

I want to acknowledge that they replied to my e-mail quickly, called me the next day with more information, and have assured me that my concern will be addressed.

I thank Steve at BRP Care for the quick response and that my concern will be taken care of. :thumbup::thumbup:

Very impressed with the way in which this was handled. I have made a few statements in the past about customer service, and am happy to see and experience the turn around. :yes:

 

[lookerjdc]

:thumbup::thumbup:

 

[Larry rt]

Glad to hear that they are improving ! There was a lot of negative comments about this last year.

 

[CentralCoastCA]

Glad to hear that BRP & Steve, could help you.:thumbup:

 

[billybovine]

It may depend on the question? I sent an email on March 24th and have not received a reply so far. I only asked for info one other time a couple years ago and I seem to remember the reply was reasonably quick.

 

[spydaman60]

positive :spyder2: posts! I like that! :2thumbs:

 

[SpyderAnn01]

They are learning.

 

[Chupaca]

Good sign..!!

They are trying...:dontknow:

 

[Bob Denman]

This is pretty darn good news! :thumbup:
They're getting the hang of this Market, and it's starting to show! :clap:

 

[cognaccruiser]

I am really happy to hear that.
Maybe someday we can tune into a GoldWing Forum and brag about the legendary BRP Service.

Being a Gold Wing owner (with sale pending) and having done a lot of reading on the GL1800Riders forum, there are many there who believe "Mother Honda" as many refer to them as, doesn't care much what Honda owners think.

Nice to hear that BRP is trying.

Gary

 

[Dan McNally]

When my SPyder threw a code on 22 March (resulted from a split air hose), the dealer was all set to replace the hose . . . BRP told the dealer to check some other things . . . now I have a new purge valve, new spark plugs, both hoses replaced, and a new MAPS sensor . . . and Topper is running great. I have always believed BRP is concerned, but sometimes, things take time . . .

 

[oldguyinTX]

I recently had an issue which I felt required me to contact BRP. I contacted them through BRP Care.

I want to acknowledge that they replied to my e-mail quickly, called me the next day with more information, and have assured me that my concern will be addressed.

I thank Steve at BRP Care for the quick response and that my concern will be taken care of. :thumbup::thumbup:

Very impressed with the way in which this was handled. I have made a few statements in the past about customer service, and am happy to see and experience the turn around. :yes:

It could be Steve, Damion, Carlo, and who knows who else that you/I/or /anyone else may have talked to. They all spout the same company line eventually. A lot of us have been assured that our concerns will be addressed by BRP, but it takes a lot of letter writing and phone calls to figure out that BRP will do as little as they possibly can to address any and all issues that we as Spyder Owners may have with our individual machines. They do not want to address problems on an individual basis, and will go to great lengths to ensure that they don't have to. Good for you that you got something done, but don't count on it being so in the future.

 

[Silvervette05]

I am glad to hear that my friend

 

[ivanlee]

It could be Steve, Damion, Carlo, and who knows who else that you/I/or /anyone else may have talked to. They all spout the same company line eventually. A lot of us have been assured that our concerns will be addressed by BRP, but it takes a lot of letter writing and phone calls to figure out that BRP will do as little as they possibly can to address any and all issues that we as Spyder Owners may have with our individual machines. They do not want to address problems on an individual basis, and will go to great lengths to ensure that they don't have to. Good for you that you got something done, but don't count on it being so in the future.

:agree:

 

[Tango]

:thumbup::2thumbs: Tom :trike:

 

[ARtraveler]

It could be Steve, Damion, Carlo, and who knows who else that you/I/or /anyone else may have talked to. They all spout the same company line eventually. A lot of us have been assured that our concerns will be addressed by BRP, but it takes a lot of letter writing and phone calls to figure out that BRP will do as little as they possibly can to address any and all issues that we as Spyder Owners may have with our individual machines. They do not want to address problems on an individual basis, and will go to great lengths to ensure that they don't have to. Good for you that you got something done, but don't count on it being so in the future.

I believe that I am somewhat known for speaking my opinion good or bad when it comes to BRP.

In this case, they have taken care of the problem and I am happy with the solution. I was treated right, and Steve was the one who contacted me by e-mail and phone.

 

[ARtraveler]

:agree:

I believe that I am somewhat known for speaking my opinion good or bad when it comes to BRP.

In this case, they have taken care of the problem and I am happy with the solution. I was treated right, and Steve was the one who contacted me by e-mail and phone.

 

[Jeriatric]

Good, Bad, or Indifferent

I believe that I am somewhat known for speaking my opinion good or bad when it comes to BRP.

In this case, they have taken care of the problem and I am happy with the solution. I was treated right, and Steve was the one who contacted me by e-mail and phone.

Your willingness to give a fair and honest account of your personal experiences is to be commended in my book. Facts are facts.