BRP Customer Care

[armyspydervet]

I sometimes read on here how lacking BRP is in the customer care (after the purchase department). I even posted on here how I was treated rudely over the phone with a customer care rep. But I think it is only fair that I post the rest of the story and inform anyone reading this that BRP made things right.

Up until Tuesday of this week, if you built a F3T on BRPs website, it showed online that driver floorboards were included. So when I went to pick up my newly built F3T, I was a little upset it did not have them. The dealer told me none of the F3Ts ship with footboards. I built one for him online in the store and he agreed it said they were included on the website. So I called BRP and spoke with someone less than helpful. I sent an email to BRP with my screenshots and a summary of my phone call. On Tuesday of this week I received an email and a phone call back from BRP telling me I was correct but it was a glitch in the website (which has since been fixed). However, BRP stated they were going to ship the footboards to my dealer at no charge and have them installed.

Today the dealer called me and told me the footboards are in and to come in tomorrow and they will install them on the spot.

Thank you BRP. You now have a loyal customer.

 

[Bob Denman]

It's really nice to hear a story with a Happy Ending!! :clap: :2thumbs:
Thanks for letting us know about it.

 

[MRH]

It's amazing how much they have stepped up their game in the four years since I've been an owner. It makes me feel very good about owing a Spyder.

 

[Brentc]

Some good news!

Glad to hear they came threw for you. The countdown begins..........

 

[Showie]

Thanks for letting us know! So many good things happen that do not get recognized We only have knowledge of the bad if not informed differently. :chat:

 

[Ron2andia]

Love hearing the good things they do!:thumbup:

 

[flaggerphil]

Good to hear!

 

[Bfromla]

Fair & honest review with follow up:2thumbs:To clear any misunderstandings:firstplace:

 

[ARtraveler]

It's always good to hear "the rest of the story." Many times we just get the complaint or a great rant. Then--nothing. :thumbup:

 

[robmorg]

Thanks for posting. I had a similar issue after last summer's 2013 RT recall concerning reimbursement for prior heat abatement expenses. I was treated very unprofessionally by customer service when I called on the phone. (Neither I nor the customer service rep was rude - it was just a tremendously frustrating experience.) However a letter sent in by email eventually led to my complete satisfaction. :thumbup: And like you, it changed my feelings about BRP Customer Care.

 

[JCWeatherman]

I've never bad to deal with customer service. Fortunately, to this point, my dealership has handled everything for me. Maybe Can Am is trying harder.

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