BRP Connect and Genius Maps

[billybovine]

Bought my RTSE6 two days ago. The Average MPG does not work...always reads 70 and wont reset. I read on this forum that others had this problem and that a firmware /SW upgrade would fix. Took to dealer and they tried to update but said they had the wrong USB cable. BRP supposedly told them they need a non data USB cable that they should have received...no luck. BRP is supposedly sending them the new cable so they can do updates...does any of this make sense? I have never heardof a non data USb cable.

Well there is a misunderstanding or BS here. There was such a thing as a charge only usb cable and that is definitely not what you want. The dash is flashed through the usb cable so of course it has to be a data cable!! What the dealer needs is a usb cable with a A male to male A usb cable. If there laptop usb port is an A and most still are. If they a brand new laptop. They may need a male A to a male C usb cable. I bought one at a local electronics store for $4.99. I have flashed my dash twice with it.

 

[Irie]

I hear you! I have corresponded with them several times, and it always comes down to "see your dealer". I talked to my service manager about this the other day, and he said " You know more about this than we do. We just haven't had time to familiarize ourselves with this new technology yet".
You watch! The '19's will come out with all of this fixed, and for only $400 we will be able to upgrade our systems to make everything work like it should have all along! Argh!!!

I just bought 2019 RTL on 10/1/19 and I have tried everything I can think of to hear the voice guidance through the speaker and a Cardo helmet bluetooth system. No luck!

 

[ahh-cool]

My sound used to work. I did not update the bike software. I did update the programs. I believe the problerm is with BRP Connect or Genius

 

[Flamewinger]

I just bought 2019 RTL on 10/1/19 and I have tried everything I can think of to hear the voice guidance through the speaker and a Cardo helmet bluetooth system. No luck!

You need to not be in the BRP Connect screen but the main volume screen. When you are listening to music and it all goes silent you will see the orange volume turn yellow and see the work "Announcement" That is when you can adjust the volume of the GPS. Also, make sure the phone volume it up and the GPS app is up.