Brake Caliper Issue Stuck

[bayoumanPIBE]

Should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck?

I took my bike up to the local BRP dealer to change my rear tire before they opened at 9am.

2.45pm I was told to come up there and pick up my bike because the tire change was just about done. Upon arrival, I was told there was an issue now and they don't know how long it will be...

So, I walked back to the service area to get answers on why the job is not done. This guy is on the floor with some tool and cheater bar (socket) thing looking like the damn hulk trying to make the calipers open or close...which ever.

Hey said, they do not know what to do. I got home and did a quick search online and found all kinds of suggestions and some that ryders stressed to not use force.

While using the tool and tremendous amount of force, I noticed he was not paying attention and the other end of this tool was not only scratching but GOUGING some marks into the rear wheel/rim.

That was at 2:45pm, they closed at 3pm and won't get back on it until Monday at some point.

I am now unable to go riding this afternoon as planned, and had to just now cancel a ride for tomorrow with some new friends I met.

Again, my question...should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck...or am I overreacting?

:banghead:

 

[Mikey]

I would hope he would know, but the sucky part is, you don't know, what he don't know until the s%$# hit's the fan!!!! But now you know!!!! SORRY :chill: I have said before, it's darn hard to find a good shop to work on these things. I have gone to the shop where I have had some work done, and asked some questions about issues that are going on with my ride and left there knowing full well I had more of a clue of my bike than he did!:banghead: When you do find a good shop make sure you blast it out and tell the rest of us! Good Luck

 

[bayoumanPIBE]

I so agree. H3LL, I've been wanting to quit my job and find something new. Maybe I should get official training, open a great shop and give great-honest-customer service along with work to-boot. I will be posting an update Monday...sigh.

 

[Mikey]

Move to Maine, Ill find you a place in Freeport!!!hyea::cheers: Ill retire and be your grease monkey!!

 

[GearHd]

If I remember correctly you need a tool to literally spin the piston back into the caliper to compensate for the park brake mechanism screwing the piston out every time you apply the park brake. They'll never just push the piston back into the caliper, it needs to basically thread back in.

 

[bayoumanPIBE]

From what I also read to tack onto ya'lls is to not use force...I'm nervous they are going to screw up something and not tell me and I find out the hard way...I'm trying to honestly give them the prayers to do what's right.

 

[bayoumanPIBE]

@Mikey...that'd be awesome. I've always wanted to visit Maine and all over around those parts. Heck, 13 years of raising two kids...now both my kids are out of the house now, sell my place, tell my boss what I really think and then head north. Might even find me a good lady up there...Dreams huh...gotta love 'em.

 

[JayBros]

Your experience is a regrettable but, unfortunately, common occurrence in many retail establishments. Changing a tire is a simple job, right? Therefore everything about the job should be simple so it can anyone who is 98.6 breathing 72 per can do it, right? WRONGO!

IMO you have an excellent opportunity for a "Come to Jesus" meeting with the service manager and/or owner about the correction of the problem and a NEW rear wheel and perhaps brake caliper for your Spyder.

 

[JKMSPYDER]

Since you have a 2014 ST you have the Brembo brakes. The piston has to be screwed in clockwise whenever the caliper is taken off the rotor. It cannot be pushed in with clamps or a pry bar. Besides a new rim you should also demand a new caliper and rear brake assembly at the dealer’s expense. Any knowledgeable BRP mechanic should know about the procedure!!

 

[bayoumanPIBE]

Your experience is a regrettable but, unfortunately, common occurrence in many retail establishments. Changing a tire is a simple job, right? Therefore everything about the job should be simple so it can anyone who is 98.6 breathing 72 per can do it, right? WRONGO!

IMO you have an excellent opportunity for a "Come to Jesus" meeting with the service manager and/or owner about the correction of the problem and a NEW rear wheel and perhaps brake caliper for your Spyder.

I hear/read ya...especially since this dealer is really needing to kick up things a notch being in between two really big cities off a major interstate...here in Columbia, MO between KC and St Louis off I-70. I had a great conversation with the svc mgr last week...he's new to this place and has already made some changes in staff, etc. I'm hoping and praying he'll do me up right come Monday...

 

[bayoumanPIBE]

Since you have a 2014 ST you have the Brembo brakes. The piston has to be screwed in clockwise whenever the caliper is taken off the rotor. It cannot be pushed in with clamps or a pry bar. Besides a new rim you should also demand a new caliper and rear brake assembly at the dealer’s expense. Any knowledgeable BRP mechanic should know about the procedure!!

That's what I was screaming in my head as I was coming home...I wanted to yell up there, but being my size they'd probably would've a bit nervous. I just want to be treated right and to have my ryde fixed safely. It's not only me out there...it's others I need to be watch out for...they screw me up and it could hurt others as well. It's huge deal to me.

 

[bayoumanPIBE]

Another thing is that I will not know what to look for to ensure they are not screwing me over by saying they completed things and put it all back together...well, together is one thing, but to be correct is another. I'm a bit nervous...I really wanted to trust this place...and honestly I still can be I suppose come Monday we'll see...

 

[BLUEKNIGHT911]

stuck caliper

I'm guessing the pads are stuck ON …. and won't release ….. This is the fault of whoever did the work ….. incompetency abounds at some if not most dealerships today … sad, sad, sad …..jmho …. Mike hyea:

 

[bayoumanPIBE]

I wonder if they can even get the caliper/brake situation corrected or do they have to buy new parts. Regardless, I wish there was another good certified spyder mechanic within 4 hours...ugh, drive 4 hours there to only find out after 2 hours I'm stuck on the side of the highway or worse...party time not. I'm impatient and want to know now..."it's my money and I WANT IT NOW!" :gaah:

 

[canamjhb]

I think you should feel really fortunate that you were able to witness the incompetence of the person trying to masquerade as a mechanic. Just can't imagine how many things like this just get swept under the carpet. Knowledge is power. You have an opportunity to do the new service manager a favor. Keep us posted. Thanks..... Jim

 

[bayoumanPIBE]

@canamjhb -- Very good thought...didn't think of that...thanks, and I will! I appreciate all of ya'll.

 

[Jeriatric]

I wonder if they can even get the caliper/brake situation corrected or do they have to buy new parts. Regardless, I wish there was another good certified spyder mechanic within 4 hours...ugh, drive 4 hours there to only find out after 2 hours I'm stuck on the side of the highway or worse...party time not. I'm impatient and want to know now..."it's my money and I WANT IT NOW!" :gaah:

The only cert he holds is STUPID nojoke

 

[Chupaca]

Bummer.....

Should they know...?? Of course. I and all those that worked with or for me were taught to rock the caliper side to side slide it off the disc and insert a shim to hold the pads apart. These machines with the push button park brake do present and additional problem. Do hope they did not damage the piston...ray:

 

[Jeriatric]

I wonder if they can even get the caliper/brake situation corrected or do they have to buy new parts. Regardless, I wish there was another good certified spyder mechanic within 4 hours...ugh, drive 4 hours there to only find out after 2 hours I'm stuck on the side of the highway or worse...party time not. I'm impatient and want to know now..."it's my money and I WANT IT NOW!" :gaah:

BRP "Frequently asked questions"

What if I have a concern related to the speed or quality of service on my vehicle by a BRP dealer?

Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your vehicle, you can then contact BRP customer service.

Good luck with that. But that's BRP's recommendation.

 

[Bfromla]

Should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck?

I took my bike up to the local BRP dealer to change my rear tire before they opened at 9am.

2.45pm I was told to come up there and pick up my bike because the tire change was just about done. Upon arrival, I was told there was an issue now and they don't know how long it will be...

So, I walked back to the service area to get answers on why the job is not done. This guy is on the floor with some tool and cheater bar (socket) thing looking like the damn hulk trying to make the calipers open or close...which ever.

Hey said, they do not know what to do. I got home and did a quick search online and found all kinds of suggestions and some that ryders stressed to not use force.

While using the tool and tremendous amount of force, I noticed he was not paying attention and the other end of this tool was not only scratching but GOUGING some marks into the rear wheel/rim.

That was at 2:45pm, they closed at 3pm and won't get back on it until Monday at some point.

I am now unable to go riding this afternoon as planned, and had to just now cancel a ride for tomorrow with some new friends I met.

Again, my question...should a technician service person who changes out a rear tire on a Spyder know what to do if the caliper gets stuck...or am I overreacting?

:banghead:

Still trying to figure out what bolt would need that amount of force :dontknow: done mine 2X now with nothing bigger than a 1/2” drive didn’t need to even try the impact wrench, not to get caliper off. I’m might be mechanically inclined but not trained & there’s not much to them. Hoping the rotor is not damaged or warped from whatever was being “HULKED”opcorn: hopefully all goes well for you & management does good to keep you a happy customer.