Beware of Some Dealers

[PeacefulBen]

I'm not going to name the dealer but if you look at my pasts posts throughout the years you will find it i'm sure since i used to speak Highly of this dealership until lately. I think they bit off more than they can chew since now they sell almost every BRP product as well as 2 other major motorcycle brands as well as go karts and all this happened within the last year or so. When i purched they only dealt with 1 motorcycle brand and the can-am 4 wheelers/spyders and then some go karts. And they only picked up 1 extra mechanic since picking up all these extra items.

:agree:Your preferred dealer should start getting ready for a lot more business. There are several of us (we do talk alot) :chat: that have been using the questionable dealer and will be switching over to your dealer. Wish it wasn't so, but lack of communication when a problem arises, and made to feel "second rate" is no excuse. Hey, why not "under promise and over deliver" (ie: Tell me seven days and call me after three)

 

[bone crusher]

If you have read the history on zzneonzz, he's been over 4 months without rYding. That is not going into the DPS issue. I'm not talking about sueing BRP... they did right by sending the DPS unit because they had on their record it wasn't changed... I'm talking about the dealer for telling the customer that the recall was done while the factory shows no record of it!

I'm not a sue happy person either (I love my wife and her name isn't Sue:joke... but what I'm saying is that incompetence needs to be addressed. Maybe there was no damages but there is lack of support, wasted $$ and misleading that needs to be taken care of on these people. Suing would be the last resort, but dealers like this need to be a bug up their ear, not only from the customer but from BRP itself.:trike:

Don't get me wrong...I agree with you that the frustration is enough to drive someone nuts, but there's no case from a legal standpoint...

BRP should do something nice and charge the dealership for lying and misleading...no question...a price should be paid for deliberate BS...

 

[SpyderWolf]

Wow, some things never cease to amaze me. Telling you the DPS recall was completed when it was not is just crazy. I am very glad to hear that you got Carlo involved in this issue, and BRP had the Spyder moved to a different dealer for the repairs. It sounds like you are happy with them so far, and I definitely hope it stays that way.

Best of luck on getting your Spyder back on the road soon.

 

[stillriding]

One more reason to hope the popularity of the Spyder leads to standalone dealerships.

If they have to invest in selling the product they can't afford to do this kind of thing.

Or else we should all chip in and start franchising Len and his family to build a dealership in each region of the country. :roflblack:

Fabulous idea! I can see the sign now: COWTOWN NORTHERN OHIO.

 

[Dochands]

and Len, start selling Jaguars. I am about to buy one of those and sure wish you were a dealer. :clap:

 

[Roger]

Bone crusher i see your point that there was no damage. But believe their is something their can't quit put my finger on it. BRP made a recall for SAFETY reasons so he takes the bike from the shop believing everything is ok when it really is not. The fact that nothing did happen was pure luck this man Could have died and that dealer knew dam well he was releasing a bike that was dangerous! maybe the words i'am looking for are malicious intent. if i'am using it in the right context.

 

[bullant12]

Don't get me wrong...I agree with you that the frustration is enough to drive someone nuts, but there's no case from a legal standpoint...

BRP should do something nice and charge the dealership for lying and misleading...no question...a price should be paid for deliberate BS...

:agree: But sometimes dealers will get away with a slap on the wrist simply because they are selling. As far as a customers standpoint, some dealers don't care a :cus: because they are already bought the product and service for them is chump change. They forget to realize that keeping the actual customer happy will bring them more new customers. This is what is happening here. That is why I say that legal action must be taken because BRP will only protect themselves and have the dealer take care of the customer. Again, BRP is not in fault, the dealer is for misleading the customer and even placing his life in danger for not properly responding to the manufacturer's safety recall.:lecturef_smilie:

 

[boborgera]

Who's got a rope, Let's hang that dealer.
He can't defend himself anyway.:dontknow:
Remember there's always another side to a story.

 

[bone crusher]

:agree: But sometimes dealers will get away with a slap on the wrist simply because they are selling. As far as a customers standpoint, some dealers don't care a :cus: because they are already bought the product and service for them is chump change. They forget to realize that keeping the actual customer happy will bring them more new customers. This is what is happening here. That is why I say that legal action must be taken because BRP will only protect themselves and have the dealer take care of the customer. Again, BRP is not in fault, the dealer is for misleading the customer and even placing his life in danger for not properly responding to the manufacturer's safety recall.:lecturef_smilie:

Remember, can't sue for what might be...only what is...

The dealers should do everything they say to help the customer as they only survive by doing repeat business...like services...very few dealerships can survive on sales alone...that service dept. is quite profitable.

In this case, the dealer is a piece of crud, obviously...however, there really isn't a lot that can be done other than filing complaints with the BBB, Chamber of Commerce, BRP, etc...even blasting them here would probably steer many clear of that place. There is NO excuse for lying to a customer and the person(s) responsible for the work should be fired, no question.

I feel lucky that my dealership is very good...are they perfect? No, of course not...but they do try to make me happy...they know I will keep coming back...it behooves them to take good care of their clients...

 

[BajaRon]

Remember, can't sue for what might be...only what is...

The dealers should do everything they say to help the customer as they only survive by doing repeat business...like services...very few dealerships can survive on sales alone...that service dept. is quite profitable.

In this case, the dealer is a piece of crud, obviously...however, there really isn't a lot that can be done other than filing complaints with the BBB, Chamber of Commerce, BRP, etc...even blasting them here would probably steer many clear of that place. There is NO excuse for lying to a customer and the person(s) responsible for the work should be fired, no question.

I feel lucky that my dealership is very good...are they perfect? No, of course not...but they do try to make me happy...they know I will keep coming back...it behooves them to take good care of their clients...

I am not a sue happy person. And I can see your point here. But the facts are that there are damages.

This buyer was lied to causing a chain reaction which resulted in not having the use of his Spyder for what, about 5 months? That is damages. I think he's been virtually stranded more than once, going back and forth to dealer(s), phone calls, time, effort and money expended.

Not to mention that the DPS is a safety issue. So the lying dealership put this person at risk. I don't know what legal issus this raises but I know it is BRP's policy that no Spyder leave the dealership without all the updates, the DPS unit being at the top of that list.

Boborgera's point is also well taken. All of this is based on one side of the story. And anyone can say anything on this forum and no one is checking the story. Not to cast doubt on anyone, just saying.

But based on what I have read about this. I would be tempted to take this dealership to small claims court and ask for damages. At leat the out of pocket expense that can be documented.

 

[bullant12]

Remember, can't sue for what might be...only what is...

The dealers should do everything they say to help the customer as they only survive by doing repeat business...like services...very few dealerships can survive on sales alone...that service dept. is quite profitable.

In this case, the dealer is a piece of crud, obviously...however, there really isn't a lot that can be done other than filing complaints with the BBB, Chamber of Commerce, BRP, etc...even blasting them here would probably steer many clear of that place. There is NO excuse for lying to a customer and the person(s) responsible for the work should be fired, no question.

I feel lucky that my dealership is very good...are they perfect? No, of course not...but they do try to make me happy...they know I will keep coming back...it behooves them to take good care of their clients...

:agree: I used to work in a dealer's service department. Although parts and service made a good profit, we always knew that vehicle sales were going to bring more sales in service... BUT if we were given a warranty issue, we knew that we had to take care of the problem ASAP and the manufacturer was a headache to get to pay back... but they sure were fast to charge us on accessories!!:cus: We made a profit, but not as fast as making a direct, non-warranty sale. And that is what greedy dealers are looking for... fast $$$ to pay for their bank notes on making a bigger, more advance store (like the dealer in question here).

My dealer is not the best either, but all their staff are very approachable and do everything they can to make me happy. That is what sold me to them in the first place. That is NOT why I went to the dealer that this discussion is about. From the first time I went there, I wasn't treated like a customer, more like a nobody. And I was told a long time ago that eventually window shoppers will end up buying if treated with patience and interest.

I am not a sue happy person. And I can see your point here. But the facts are that there are damages.

This buyer was lied to causing a chain reaction which resulted in not having the use of his Spyder for what, about 5 months? That is damages. I think he's been virtually stranded more than once, going back and forth to dealer(s), phone calls, time, effort and money expended.

Not to mention that the DPS is a safety issue. So the lying dealership put this person at risk. I don't know what legal issus this raises but I know it is BRP's policy that no Spyder leave the dealership without all the updates, the DPS unit being at the top of that list.

Boborgera's point is also well taken. All of this is based on one side of the story. And anyone can say anything on this forum and no one is checking the story. Not to cast doubt on anyone, just saying.

But based on what I have read about this. I would be tempted to take this dealership to small claims court and ask for damages. At leat the out of pocket expense that can be documented.

:agree: 100%:2thumbs:

 

[Mayhem]

This also happened to me. The day I picked up my spyder I specifically asked the salesman if the DPS recall had been done. He told me yes it was. So off I go and ride the bike for a couple of months. When I took the bike in for my 12000 mile service they tell me there is a recall for the DPS and do I want it replaced. While everyone at the dealership has been real nice and helpful, it is hard for me to grasp that they would let a bike go out the door with an active recall. Furthermore the brakes needed to be replaced which was also done during the service. Where I live there are no other dealerships nearby so I get to make the best of it.

 

[boborgera]

This also happened to me. The day I picked up my spyder I specifically asked the salesman if the DPS recall had been done. He told me yes it was. So off I go and ride the bike for a couple of months. When I took the bike in for my 12000 mile service they tell me there is a recall for the DPS and do I want it replaced. While everyone at the dealership has been real nice and helpful, it is hard for me to grasp that they would let a bike go out the door with an active recall. Furthermore the brakes needed to be replaced which was also done during the service. Where I live there are no other dealerships nearby so I get to make the best of it.

:dontknow:
There were two DPS Recalls, [the first one might have been called an up date]
Is it possible they did the first one, And the second one came up just before you went in for the service?
You should have gotten a recall notice in the mail on the second recall, From BRP..

 

[Mayhem]

:dontknow:
There were two DPS Recalls, [the first one might have been called an up date]
Is it possible they did the first one, And the second one came up just before you went in for the service?
You should have gotten a recall notice in the mail on the second recall, From BRP..

I just had the service done last week and there was nothing from BRP. This isn't a bunch of sour grapes as I'm trying to build a good relationship with my dealer, it seems that there may a communication breakdown on something I think is pretty important.

 

[retiredsquid]

Don’t lemon laws apply? If not, they should. Five months downtime is pathetic and reflects poorly on the dealership and the manufacturer for falling to correct the issues. Maybe the BBB and State's Attorney. General should be contacted. I guarantee you I would be raising several kinds of holy cane.

 

[boborgera]

I just had the service done last week and there was nothing from BRP. This isn't a bunch of sour grapes as I'm trying to build a good relationship with my dealer, it seems that there may a communication breakdown on something I think is pretty important.

I agree, it is pretty important but,
The breakdown would be from BRP, Dealers don't send out Recall notices, The Manufacturer does.

 

[GloryRyders]

:gaah: After reading through horror stories like this one and others that have been posted in the past, I just thank God that my dealer is Cowtown. I passed up on one that is only about 10 minuets from my house and drive 90 minuets to get to Len and the boys on Cuba. They have been worth every penny in gas money that I spend to get there.:2thumbs::bowdown::yes:.

 

[bullant12]

Don’t lemon laws apply? If not, they should. Five months downtime is pathetic and reflects poorly on the dealership and the manufacturer for falling to correct the issues. Maybe the BBB and State's Attorney. General should be contacted. I guarantee you I would be raising several kinds of holy cane.

"To qualify under the Tennessee Lemon Law or the federal Lemon Law, you must generally have a product that suffered multiple repair attempts under the manufacturer’s factory warranty. Lemon Law compensation can include a refund, replacement or cash compensation." - Tennessee Lemon Law, Tittle 55, Chapter 24, Motor Vehicle Warranties.

Only the dealership is at fault. The lemon law really doesn't apply because the machine was down for 5 months for dealership negligence. It wasn't only until ZZNEONZZ notified BRP of the situation that then manufacturer decided to take action. Lemon law applies if the owner has taken the :spyder2: several times for the same or other issues appearing and any repairs would have not stopped the issues to repeat.

 

[arntufun]

What some are not understanding is, most dealers (atleast in my area) sell all BRP products. Snowmobiles, Four wheelers, Sea Doos and some boats. These mentioned products are the backbone to there business. These products have been sold and worked on for years and years and years. So any of the Techs at the dealer can fix them with there eyes closed.

IMO The feeling I get when I walk into the dealer is, Crap here comes another Spyder for service. The Spyder is STILL almost a new product, and you have a 20 year old kid working on it. The old timer tech (that you would want to fix your machine) didn't want to go to school or is in his mind, to old to learn the Spyder. All dealers have to do is, have one person on staff that has went to school to sell and fix Spyders. All the rest of the techs are winging it.nojokeThis is why it takes so darn long for service to these Spyders.

Wake up people !!! BRP will not do anything to these dealers that make them a ton of money with these other products. BRP takes the same approch like every other smart human in the world does, "Don't bite the hand that feeds you". The dealer pays BRP, not you. I didn't make my check out to BRP, I made it out to my dealer.

The dealer and BRP already got your money. You have no choice but to go to "A" dealer for service. That is the bottom line people. Now, who wants some vasoline ??? :roflblack: It's not like there is a BRP dealer on every corner ya know. Some Spyder owners have to travel multiple hours just to get to there closest dealer. We all need to be patient and realize it will be a few more years (I'm guessing 5) before these techs really get a handle on fixing these Spyders. I just hope it's not to late by then because I love my Spyder. Welcome to the world of the early adapter !!! I bet some of us will never buy a unique product again !:roflblack:

 

[bone crusher]

I am not a sue happy person. And I can see your point here. But the facts are that there are damages.

This buyer was lied to causing a chain reaction which resulted in not having the use of his Spyder for what, about 5 months? That is damages. I think he's been virtually stranded more than once, going back and forth to dealer(s), phone calls, time, effort and money expended.

Not to mention that the DPS is a safety issue. So the lying dealership put this person at risk. I don't know what legal issus this raises but I know it is BRP's policy that no Spyder leave the dealership without all the updates, the DPS unit being at the top of that list.

Boborgera's point is also well taken. All of this is based on one side of the story. And anyone can say anything on this forum and no one is checking the story. Not to cast doubt on anyone, just saying.

But based on what I have read about this. I would be tempted to take this dealership to small claims court and ask for damages. At leat the out of pocket expense that can be documented.

Small claims court would make sense...keep the receipts, time lost from work records, etc...if you can prove a deliberate attempt to deceive, then winning should not be a problem. As you know, small claims is far different from lawyering up and suing for a large amount of money...I agree with you on the small claims side...this is more than a reasonable approach...

As far as the other side of the story...yes...we really don't know what the dealer did and anybody can say anything and we shouldn't judge until we have all the facts...good point...