To give you an idea of how these things can go, I signed a contract to have the bushings made on August 29. They told me it would be about 3 weeks for the injection mold to be made, a first run of prototype bushings to be produced and shipped to me.
Last Monday I was told the molds had been finished and that they were in the process of makeing the test bushing and it would ship out to me Friday the 5th.
Yesterday the rep called and said he shipped the prototype bushings out that day and I would probably get them early next week.
There are 4 ways that a person can approach this.
1- Rant and rave and pound the table with the phone
2- Work with it as civilly as possible
3- Take my business elsewhere
4- Give up! :gaah:
Over the years I have tried 3 of the 4. Somehow the 4th option has never appealed to me.
In this case I'm going with choice #2. Though choice #1 might get me short term results I'm looking for the long term relationship. Choice #3 scares me a bit since the company I am working with makes a great product and, from talking to those in the business, provides good customer service for the most part. And there is no guarantee that I would not simply enter the same merry-go-round again and be further down the road.
I feel like this one would be like mashing down on the accelerator in the snow because you're in a hurry, it's wasted energy. Better to ease out slowly with some patience until you can get more traction.
Anyway, the test bushings are on their way. I should have them on the bar early next week. I fully expect that they will be just fine (it's not rocket science!) and we can then get this last piece of the puzzle completed.