"I'm aware that five weeks was too long and it happened for many reasons. However, from now on, we (both us and BRP) should be much more prepared in the future to minimize these types of incidents."
... then probably every one of us would have said "All right... good going!"
my words in my very 1st post on this thread;
"Tech begins diagnosis of poor power steering function. I am not happy with how long it took to diagnos BUT this tech, along with all of us here, have to juggle multiple jobs. Trying to keep ALL our customers happy. Do I think he could have diagnosed this issue in one day with all the repairs/diagnoses he had on his plate at that time? NO! Nor could any tech. But I do think it could have been diagnosed within 3 days."
there were multiple issues that caused the time frame it took to complete his repairs and a large majority of them are spelled out in my 1st post.
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i cannot believe you got me to post in here again but i cannot allow mis-information at my expense to continue. although it appears it will continue..........waiting for my "all right...good going".......

and please go back and read my point about the unit not being purchased/serviced here. my statement was to prove that didnt matter to us. because here we have our own unit toor down to try and help.