BajaRon...BRP update?

[BLOOPE]

magic man
"The old "he did not buy it here it gets done when it gets done. He should be glad we're even fixing it for him" attitude shows in statements like that big time!"

lamonster
"I will say that just because we weren't a current customer with a long history with AGT doesn't make us any less of a BRP Spyder customer."

??????wow???????

Now I am confused?

My point was that despite those facts, we took a brand new unit off our sales floor(floorplan) to try to get him taken care of, as hdxbones mentioned. I am not sure you will find many sales managers that willing.

Look. You and Ron both have found out from brp that we were telling the truth. I have been as up front with you both as I could. It is apparent that we cannot provide a service to you, lamonster, that is satisfactory. I would think disabling our own unit to sell, to get Rons finished, would prove to you our level of commitment to the spyder community(whether purchased/serviced here or not). But its still not enough. So this is where we, lamonster, will part ways.

I have yet to see Rons comments on this yet. So I am curious to his thoughts. I hope we have showed him our level of commitment by our actions.

Ben Loope,
Service Manager,
Alcoa Good Times

 

[Roaddog2]

welcome

magic man
"The old "he did not buy it here it gets done when it gets done. He should be glad we're even fixing it for him" attitude shows in statements like that big time!"

lamonster
"I will say that just because we weren't a current customer with a long history with AGT doesn't make us any less of a BRP Spyder customer."

??????wow???????

Now I am confused?

My point was that despite those facts, we took a brand new unit off our sales floor(floorplan) to try to get him taken care of, as hdxbones mentioned. I am not sure you will find many sales managers that willing.

Look. You and Ron both have found out from brp that we were telling the truth. I have been as up front with you both as I could. It is apparent that we cannot provide a service to you, lamonster, that is satisfactory. I would think disabling our own unit to sell, to get Rons finished, would prove to you our level of commitment to the spyder community(whether purchased/serviced here or not). But its still not enough. So this is where we, lamonster, will part ways.

I have yet to see Rons comments on this yet. So I am curious to his thoughts. I hope we have showed him our level of commitment by our actions.

Ben Loope,
Service Manager,
Alcoa Good Times

 

[M2Wild]

Everyone take a deep breath .... look on the bright side .... progress is being made, dealer is trying, Ron is back on the road.

Live and let live.:thumbup:

 

[Magic Man]

Everyone take a deep breath ....


Live and let live.:thumbup:

You sir, are 100% right in that statement!

What was I thinking letting this bother me so much? My dealer is great, and my Spyder has normal power steering and it only took 2 days get fixed.

If the owners of these machines don't care enough to be as mad as me when these things are said and happen, then why should I let it bother me. :dontknow:

Live and let live 100%!

However, owning a company where customer service is our top focus, sometimes I forget not every business is run that way.

What botherd me most reading this story is I just know the inside scoop on how things like this should work, and it insults my intelligence hearing some of these things passed along thinking we should buy them as normal.

To each his own 100%. As they say, let the buyer beware!

MM

 

[zzneonzz]

However, owning a company where customer service is our top focus, sometimes I forget not every business is run that way.

And this is why I purchase all my lighting needs from you!!!! Well i should say send my family to purchase my lighting needs from you

 

[Lamonster]

Now I am confused?

My point was that despite those facts, we took a brand new unit off our sales floor(floorplan) to try to get him taken care of, as hdxbones mentioned. I am not sure you will find many sales managers that willing.

Look. You and Ron both have found out from brp that we were telling the truth. I have been as up front with you both as I could. It is apparent that we cannot provide a service to you, lamonster, that is satisfactory. I would think disabling our own unit to sell, to get Rons finished, would prove to you our level of commitment to the spyder community(whether purchased/serviced here or not). But its still not enough. So this is where we, lamonster, will part ways.

I have yet to see Rons comments on this yet. So I am curious to his thoughts. I hope we have showed him our level of commitment by our actions.

Ben Loope,
Service Manager,
Alcoa Good Times

I think it's great that you took one off of your floor to fix the problem, did you not read that in my post?

Thanks for pulling the show bike down so Ron can make it to Bikeweek next week.:thumbup:

My problem is Ron got a different story everytime he called, the last time it had something to do with the BUDS. We're not pulling this stuff out of the air Bro, this is what you've been telling Ron.

The fact that Magic Man's dealer has done two of the exact same repairs in the same 5 weeks that Ron has been waiting for his to be done seems a little strange don't you think?

Like I said I think it's great that you pulled that Spyder off the floor to fix this issue but I got to wonder if anything would have been done if this wasn't posted on the board to start with. You do remember the reason we were concerned in the first place is another member waited 3 months for you to get his parts. I didn't see you pulling down a unit for him so maybe this did get a little blownout but our intentions were to say what a great experience we had with AGT. I'm sorry it turned out like it did but I am glad that Ron will be getting his Spyder back today.

 

[effgjamis]

I will not hold my breath until it is confimed that Ron is back in the saddle.

 

[M2Wild]

And this is why I purchase all my lighting needs from you!!!!

ditto .... he does make really good stuff

 

[sleepman]

However, owning a company where customer service is our top focus, sometimes I forget not every business is run that way.

:agree: , that statement couldn't be more true. Now how do we go about making you a Spyder dealer. :2thumbs:

 

[BajaRon]

I am leaving right now to go pick up my Spyder. It takes about 1:40 to get from my house to Alcoa Good Times.

I'll post when I get back.

I can say one thing for sure, it will be good to have my Spyder back.

 

[Degaman]

opcorn:This should make for very interesting reading...opcorn:opcorn:

 

[BLOOPE]

just a little more food for thought. what would we(alcoa good times) have to gain by intentionaly keeping this(or any) unit here longer than we have/need to? or dragging our feet? it ties up an area at my techs bay. customer gets more and more angry. and we dont get paid from customer/manufacture until the job is complete.

by the way our main focus IS customer satisfaction. as i am sure any retail business is. MAGIC MAN isnt exactly a mavric in this thought process. we all do it. we have not been in business for over 30 years by accident.

 

[aubierules]

opcorn:This should make for very interesting reading...opcorn:opcorn:

:agree:...KIND OF LIKE A SOAP OPERA:read:

good luck ron:thumbup:

 

[aubierules]

we have not been in business for over 30 years by accident.

Im not sure about the circumstances of how you have been in business for 30 yrs, but that doesnt prove to me that anyone is on the up and up just because the amount of years open....I have a dealer here in mobile al that has been in business about that long and he is crooked as the day is long and everyone knows it.....he just happens to be the only suzuki/yamaha dealer in mobile..i imagine THATS the reason he stays i business, that and the fact that he makes enough money ripping people off the first time that he doesnt worry about repeat customers...

 

[BLOOPE]

you know what. this is my last post on here. do some of you have such a negative out look on people(who are working in these dealers) that you cant see the light?

it appears i cannot win for loosing so i am out. yall form your own opinion. i have brought straight shooting and facts to my posts and some how something negative is found. and some of your responses come from feelings and emotions. so if this resonates with some...... i FEEL i am not needed here for my end of the story.

anyone that i might be able to help. please feel free to contact me at Alcoa Good Times. 865-981-4444. i am proud of where i work and the people i work with. many have worked here for many years. my forum arguements stop here.

Ben Loope,
Service Manager,
Alcoa Good Times Kawasaki, Yamaha, Can-am, Kymco, Sym

 

[zzneonzz]

Im not sure about the circumstances of how you have been in business for 30 yrs, but that doesnt prove to me that anyone is on the up and up just because the amount of years open....I have a dealer here in mobile al that has been in business about that long and he is crooked as the day is long and everyone knows it.....he just happens to be the only suzuki/yamaha dealer in mobile..i imagine THATS the reason he stays i business, that and the fact that he makes enough money ripping people off the first time that he doesnt worry about repeat customers...

:agree:
There is a honda dealer here that has been in business for 50+ years that is crooked as can be. I know this because when I was getting ready to order the spyder they wanted 3500$ non refundable just to place the order. Luckily I had done my research and knew that the deposit to order was 1000$ and went somewhere else. So time in business doesn't mean your legit.

I'm not saying either way but I know if my spyder was gone for almost 5 weeks the dealer and/or BRP would be paying for the note that month or throwing in some compensation for my time without. I can spare a day or two here and there for maintance / repairs but 5 weeks should be an entire engine overhaul / cleanup / paint job / custom accessories no one else has etc then i might be ok with not being able to ride for 5 weeks but for 1 power steering issue thats unacceptable. I know of 1 maybe even 2 dealers here that will strip out a floor model as you guys did to get the machine back on the road except they would do it on the front end to get the customers spyder back up and running quickly then order the parts from BRP to put back in the Demo / floor model they pulled them from but they are all about customer service and getting that machine back on the road again.

 

[sleepman]

we have not been in business for over 30 years by accident.

I guess it's a good thing that the Spyders only been around for a year.

The remarks about out of the way for Ron even though he didn't buy from you and didn't "dawn" your doors until he needed warranty works just smacks of the kind of customer service that is offered.

 

[M2Wild]

Dealers are usually happy to get their hands on warrenty work because they get to bill the shyt outta the manufacturer .... its like writting yourself a blank check as long as the customer will sign for the work. My car dealers loves to see me when I bring mine in for warrenty repair. I get free loaners and VIP treatment .... they knew they are getting paid top dollars for working on my stuff. Never had a single dealer bytch and moan about me not buying the vehicle from them.

 

[ataDude]

Here's my $0.02, not that anyone wants it.

You, the dealer, are our only contact... you are both dealer and BRP to us... that's the way it was designed by BRP and that's what you signed up for.

With that in mind, I think if your original post had been something like...

"I'm aware that five weeks was too long and it happened for many reasons. However, from now on, we (both us and BRP) should be much more prepared in the future to minimize these types of incidents."

... then probably every one of us would have said "All right... good going!"

Regardless of who did what to whom, there were three parties involved... Ron, the dealership and BRP. Obviously, Ron had no play in the process so...

you know what. this is my last post on here. do some of you have such a negative out look on people(who are working in these dealers) that you cant see the light?

it appears i cannot win for loosing so i am out. yall form your own opinion. i have brought straight shooting and facts to my posts and some how something negative is found. and some of your responses come from feelings and emotions. so if this resonates with some...... i FEEL i am not needed here for my end of the story.

anyone that i might be able to help. please feel free to contact me at Alcoa Good Times. 865-981-4444. i am proud of where i work and the people i work with. many have worked here for many years. my forum arguements stop here.

Ben Loope,
Service Manager,
Alcoa Good Times Kawasaki, Yamaha, Can-am, Kymco, Sym

 

[sleepman]

Here's my $0.02, not that anyone wants it.

You, the dealer, are our only contact... you are both dealer and BRP to us... that's the way it was designed by BRP and that's what you signed up for.

With that in mind, I think if your original post had been something like...

"I'm aware that five weeks was too long and it happened for many reasons. However, from now on, we (both us and BRP) should be much more prepared in the future to minimize these types of incidents."

... then probably every one of us would have said "All right... good going!"

Regardless of who did what to whom, there were three parties involved... Ron, the dealership and BRP. Obviously, Ron had no play in the process so...

Well put.:2thumbs: