bad service

[bmccaffrey]

emailed baked to get information on wind deflectors. Took forever, called me by my wrong name.Still had to ask for part # after that

Been trying to get a hold of madstat on windshield. Left messages emailed , still no response.

Any of these people know what customer service is and they run a business:gaah:

Rant over will do business elsewhere hyea:

 

[Lamonster]

The Bakers are going through some very hard personal times. No excuses but know what I know I would cut them some slack.

 

[Bob Denman]

:shocked: They're nice folks... I hope that everything is going to be okay. ray:

 

[joebryanjr]

I have the Baker Air Wings and belt tensioner. I purchased them at Spyder Jam in 2015. The air wings are great when it's hot to direct air at you and great when it is cool to block air and or rain. They also look great and I have had many complements on them from Spyder owners who were unfamiliar with them.

Last week I called because I had won a $100 gift certificate after I bought my Air Wings and tensioner. I asked if they would allow me to use it toward a couple of their cup holders and said I would pay the difference.

They called back and took the gift certificate as full payment including shipping and I had them in 4 days.

This is a small business and they provided great customer service not only in person but remotely.

 

[Godlover]

Madstad takes awhile to respond but they do have customer service once they respond or you get ahold of them. That's my experience.

 

[Pampurrs]

I'm sorry to hear that the Baker family has fallen upon challenging times. I wish them the best.

I had a horrible customer service expericence with Baker several years ago when I bought airwings for my Goldwing. As I'm known to do, I posted my displeasure publicly, and eventually received a response from Mike. It turned out it had been a former employee (possibly a family member?) that had caused the issue, and Mike apologized.
I subsequently purchased Baker air wings for my Spyder RT, and Mike threw in some value added items to make up for my prior unsavory experience.
All companies have occasional hiccups. It's how they handle it after the fact that can make the difference between a customer service oriented company, and one that is just in it for whatever money they can get.

Pam