Bad Saleman

[ARCTIC]

absolute bare minimum, they should eat the labor. Also, I would inspect the pulleys for damage caused by the rock. I thought brp recommended pulley replacement but common sense inspection should probably be utilized

 

[Knarfoh]

Doesn't look like I can use the Lemon Law case. Doesn't cover motorcycle and there's no disclosure to subsequent buyer. That sucks.

When state's began passing LEMON LAWS, many people were under the mistaken belief that this was the ONLY law that might apply to their situation.

Even if there are no specific remedies mentioned, it might be worthwhile for you consult an attorney in your own state or your state attorney general's CONSUMER PROTECTION DIVISION. There are numerous laws that protect people OUTSIDE of the lemon law. Also, we are reading summaries from the Better Business Bureau. These summaries might not be complete.

For example, if the dealer knows the brakes are not working and he sells you a vehicle without working brakes, I can assure you that your signature on an AS IS/NO WARRANTY document won't protect the dealer.

DON'T GIVE UP ON A LEGAL REMEDY EVEN IF YOU BELIEVE IT IS NOT COVERED UNDER YOUR STATE'S LEMON LAW. ESPECIALLY IF YOU CAN CONSULT WITH AN ATTORNEY TO SEE IF YOU HAVE A CASE WITHOUT HAVING TO PAY A FEE UP FRONT.

In my experience, states like Missouri and Mississippi, that DO NOT have BUY BACK disclosures for subsequent purchasers is because your local dealers (there are new and used car dealer associations in every state) were influential enough to keep those protections from being written into the the lemon law.

State legislatures have no problem allowing remedies when you are dealing with big companies like General Motors, Ford, Toyota, Chrysler, etc. with deep pockets. But many dealer associations, and their members, provide vehicles and political support to their state representatives and state senators, so those legislative bodies don't want to "kill the goose that laid the golden egg." Next time you go to a local parade and you see a politician in the parade, often the vehicles they are being driven around in are from the local dealership. Plus dealer associations have political PACs that provide campaign funds to legislators they support. It was not by accident, the laws of Missouri and Mississippi left out BUY BACK disclosures by dealers (if in fact, that is the case).

 

[Knarfoh]

RE: Brakes. I am past 33,000 and the dealer said my brakes are still fine as of last Friday.

Still good at 33,000 miles? How's the front bumper holding up; SOMETHING must be stoppping you!

I asked before and no one answered. What is reasonable mileage before needing break repairs? Front and back?

14k seems too low. If disc breaks on a car last 40k to 50k why is 33k unreasonable? Hell, the tires on my Spyder and the disc pards and brakes look as large or larger then what I see on some cars.

 

[ARtraveler]

Purchasing a vehicle as-is is a chancey game to play--certainly with a vehicle that cost $24,000. It's too late in your situation to change what has happened--other than seeing if the dealer will undo the deal and let you purchase a different machine. You also mentioned you had an extended warranty--maybe that is the way to go and get the machine fixed either at your original dealer or a different one.

I am not understanding why they can't /won't fix it if you have the extended warranty you mention above. Also wondering about the comments of purchased as-is, if there is a warranty involved. As-is usually means no warranty.

My suggestions when purchasing a Spyder used, is to take it to a mechanic and have them give it a thourough going over and a clean bill of health--in writing.

Have them run it on Buds and get a complete service history.

Talk with the previous owner if possible--most of the time you will get a good picture of the condition of the Spyder, and also good information about the dealer.

Check on SL if the owner was/is a member. People post good and bad about their Spyders here.

I stopped trusting salesman a long time ago, and treat every thing they say as puffing, or less than truth. They usually don't like me during the process--but it has been a long time since I was knowingly given the shaft.

 

[Bob Denman]

So what's going on with your brakes?? (Besides them NOT wearing out much! )
My second set on the rear have over 10,000 miles on them; they're halfway shot...

 

[Jedye]

So what's going on with your brakes?? (Besides them NOT wearing out much! )
My second set on the rear have over 10,000 miles on them; they're halfway shot...

Nothing... the unit had 13K miles on it when I bought it... I'm guessing the previous owner rode his brakes.

 

[wyliec]

I spoke with Mr. Larry at length while I was there (for almost 7 hours). He went to SpyderFest last year. He has that white Spyder RT Limited out front....beautiful ryde. When I was arguing with the manager and Justin, he actually walked back up and said "I don't know about this incident...but Justin's been telling people there's a 200 point inspection in that Victory [points to a bike on the showroom] and that's a lie.". Then he walked away. I almost stopped being mad for a second and laughed. He was like Batman... In and out real quick. lol. But when I told the manager "So we've established Justin is a liar...what can you do about this?", he just went on about the "used bike vs as-is" BS.
Mr. Larry strikes me as the type if owner that lets the bees bee, the flies fly and Managers manage. I can respect that, being a General Manager and having an owner myself.

You can respect anyone you want. But, in this case when he (the owner) realized there was a problem he should have stepped in, especially since he basically said that Justin stretches the truth.

 

[Oldmanzues]

I can not add or subtract from main problem on here, but I replaced the back tire at a little over 20K. the service tech, said, your brakes are close to being worn out. Very little additional labor charge, just the cost of the pads, so I did.
Good luck with original problem. I can not understand the owner at all.
Oldmanzues

 

[Jedye]

Well, I'm bringing it in tomorrow and will ask them to trade it in for a new one, give me the trade in value of what I paid for it plus the $1300.00 for the last repairs put towards the new bike (basically erasing this purchase and starting over).

I've been going over in my head about how that conversation will go and I think I'm making a good case...and affording them the opportunity to make it right and win back my loyalty WITHOUT having to threatening them with legal recourse.

Wish me luck...and y'all have any pointers about what else I should say, let me know.

You guys have been great. I hate being the noobie with all the problems but either way, you guys have an awesome community here and I appreciate the help and support.

Casey (Jedye)

 

[Bob Denman]

The Best of Luck to you! :2thumbs:
Please let us know what happens!
As far as problems go; I guess we're all kind of glad to tackle one that involves a salesman rather than a bike!

 

[MidLifeCrisis]

Just a point for the dealer... Defective kill switches did plague some 2010s, but the problem was with the console as well and it too needs to be replaced. The switch alone dies nothing, when the console drops the connection. There are no associated codes, since the computer registers the event as a normal kill switch operation. They could have fixed it right the first time and saved the original owner and you a ton of head aches.

Not sure their service department can be trusted much either at this point. Just thought I'd throw that out there as ammo.


Sent from my iPhone using Tapatalk 2

 

[WaltH]

That is a sad situation..I have also had a sales person lie to me...Seems to be quite common...What is wrong with the belt?...I heard they should go at least 50,000 miles

The drive belt is good for at least 100,000 miles. I had 116,000 on one of my Spyders when I sold it and the drive belt was still in very good condition. The belt is much the same as the one Harley uses (different length) and they expect at least 100,000 miles.

 

[Jedye]

RESOLUTION!!!!

We're just finishing up the paperwork. I had a whole speech planned about what to tell the GM and salesman. As I was walking in to Hattiesburg Cycles, the owner (Mr. Larry) saw me and asked if there was a problem. I told him yes, I specifically asked about preexisting issues with this Bike as was led to believe is was in good condition which it isn't.
To my surprise, Mr. Larry said "Yup... Look around the showroom. I'll be right back."

Never got a chance to recite my speech. 8/. It was beautiful too...like it was written by William Shakespeare and recited by Morgan Freeman.

About 15 minutes later he came out as asked if I found something I like. A little bewildered, I asked him wants the plan? He said "we're takin your 2011 RT-s and puttin you in a 2013 Rt-S and I can reduce the price so your only paying $1000.00 more". (so in other words, I got a brand new 2013 RT-S for $25K).

I wanted to make sure he knew my intention wasn't to get something for nothing but he told me the '14's would be out soon and he's just giving me an advance on a good deal that will ultimately happen next year anyway.

Larry's honesty and ethics are impeccable!

Justin (the original Salesman) is still a buttnugget though. Mr. Larry said he had a few words with him and it "wasn't right what he did you".

Apology accepted and I feel like I got a great deal.

Just waiting for them to put my seat on the bike (I'm funny like that... I liked my seat... It has my buns of steel already imprinted on it and has a Utopia back rest) and then I'm heading home.

Again, thanks to all of you for the suggestions, tips and support!

 

[ARCTIC]

RESOLUTION!!!!

We're just finishing up the paperwork. I had a whole speech planned about what to tell the GM and salesman. As I was walking in to Hattiesburg Cycles, the owner (Mr. Larry) saw me and asked if there was a problem. I told him yes, I specifically asked about preexisting issues with this Bike as was led to believe is was in good condition which it isn't.
To my surprise, Mr. Larry said "Yup... Look around the showroom. I'll be right back."

Never got a chance to recite my speech. 8/. It was beautiful too...like it was written by William Shakespeare and recited by Morgan Freeman.

About 15 minutes later he came out as asked if I found something I like. A little bewildered, I asked him wants the plan? He said "we're takin your 2011 RT-s and puttin you in a 2013 Rt-S and I can reduce the price so your only paying $1000.00 more". (so in other words, I got a brand new 2013 RT-S for $25K).

I wanted to make sure he knew my intention wasn't to get something for nothing but he told me the '14's would be out soon and he's just giving me an advance on a good deal that will ultimately happen next year anyway.

Larry's honesty and ethics are impeccable!

Justin (the original Salesman) is still a buttnugget though. Mr. Larry said he had a few words with him and it "wasn't right what he did you".

Apology accepted and I feel like I got a great deal.

Just waiting for them to put my seat on the bike (I'm funny like that... I liked my seat... It has my buns of steel already imprinted on it and has a Utopia back rest) and then I'm heading home.

Again, thanks to all of you for the suggestions, tips and support!

If your happy, we're happy:2thumbs:

 

[Bob Denman]

Fan-Dang-Tastic! :2thumbs: :yes:hyea::yes: :2thumbs:
Once you navigate around Justin; this dealership sounds as if it's got some real potential! :thumbup:

 

[bullant12]

RESOLUTION!!!!

We're just finishing up the paperwork. I had a whole speech planned about what to tell the GM and salesman. As I was walking in to Hattiesburg Cycles, the owner (Mr. Larry) saw me and asked if there was a problem. I told him yes, I specifically asked about preexisting issues with this Bike as was led to believe is was in good condition which it isn't.
To my surprise, Mr. Larry said "Yup... Look around the showroom. I'll be right back."

Never got a chance to recite my speech. 8/. It was beautiful too...like it was written by William Shakespeare and recited by Morgan Freeman.

About 15 minutes later he came out as asked if I found something I like. A little bewildered, I asked him wants the plan? He said "we're takin your 2011 RT-s and puttin you in a 2013 Rt-S and I can reduce the price so your only paying $1000.00 more". (so in other words, I got a brand new 2013 RT-S for $25K).

I wanted to make sure he knew my intention wasn't to get something for nothing but he told me the '14's would be out soon and he's just giving me an advance on a good deal that will ultimately happen next year anyway.

Larry's honesty and ethics are impeccable!

Justin (the original Salesman) is still a buttnugget though. Mr. Larry said he had a few words with him and it "wasn't right what he did you".

Apology accepted and I feel like I got a great deal.

Just waiting for them to put my seat on the bike (I'm funny like that... I liked my seat... It has my buns of steel already imprinted on it and has a Utopia back rest) and then I'm heading home.

Again, thanks to all of you for the suggestions, tips and support!

It's always GREAT to hear when a dealer steps up to the plate and makes wrong's right!:clap:
I just hope they do something with the previous unit you have before another unsuspected customer wants to buy it...
:congrats: on your BRAND NEW rYde... now we need is pics!:thumbup:

 

[ARtraveler]

So glad to here that you got your issues solved with the dealer and ended up with another :spyder2:. We are hoping this one works out satisfactory for you. :thumbup:

 

[Knarfoh]

Awesome. Good deal all around to solve a problem that shouldn't have been.

KUDOS to the dealership for deciding on an amicable way to resolve the problem. We need to give credit when it is due. Helps when everyone doesn't dig their heels in to the point meaningful discussion stops.

A lot to learn from this experience. I bought a used boat earlier this year. While the couple I purchased it from seem nice and honest - I took it to the local marine dealer for a complete check (in February in Ohio). I could have held my breath and hoped things were like they represented but I had the dealer check it out and then winterize it again since it was still very cold here.

For $200, I had PEACE OF MIND.

 

[Jedye]

She's getting a little wet but that's fine.


There's a HUGE difference in the way this one handles vs the 2011s. Loving it... Will post more later.

 

[Bob Denman]

She may be wet; but she's yours, and she's beautiful! :2thumbs: