• There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.

Bad Saleman

Dealers

It is almost sinful the way some dealers treat their customer base. I guess they just do not know that a happy customer is the best advertising you can. Whereas an unhappy customer is the worst type of customer to have.
 
I agree with spyder601 on this dealership. I haven't bought a bike from them but I have had service done with them. I wouldn't take mine to Jackson and I've also heard bad reports on competition motorsports in Gulfport. I stopped by the dealership in New Orleans once but haven't heard anything about their service. Just remember the service department is usually a totally seperate from the sales department so if your pleased with the service you may want to stick with them. I know that the owner, Larry, is a big spyder rider himself. I hate to hear this bad report on the dealership. I hope you figure out what's best for you and find a dealer your happy with. Just keep ryding and it will be all good!!
 
Brake pads and a rear tire at 14,000 is about right but the belt does seem early for replacement.
From what you are saying, and from supporting comments on this thread, there seems to be some agreement about the 14,000 miles being in the ball park for a new rear tire.

However, I noticed a couple of people who agreed with that, did not comment on your statement about new brakes at that mileage.

So what is the common agreement on when brakes might be needed? Mileage wise? Reason I ask, is last time I had my Spyder RT-S in the service department, they told me I had used about 10% of the brake pad with around 3,000 miles. Saying 14k is not out of line as to when new brakes are needed doesn't compute based on my brake pad wear at my last check-up.

So what is the consensus on brakes?
 
I agree with spyder601 on this dealership. I haven't bought a bike from them but I have had service done with them. I wouldn't take mine to Jackson and I've also heard bad reports on competition motorsports in Gulfport. I stopped by the dealership in New Orleans once but haven't heard anything about their service. Just remember the service department is usually a totally seperate from the sales department so if your pleased with the service you may want to stick with them. I know that the owner, Larry, is a big spyder rider himself. I hate to hear this bad report on the dealership. I hope you figure out what's best for you and find a dealer your happy with. Just keep ryding and it will be all good!!

I spoke with Mr. Larry at length while I was there (for almost 7 hours). He went to SpyderFest last year. He has that white Spyder RT Limited out front....beautiful ryde. When I was arguing with the manager and Justin, he actually walked back up and said "I don't know about this incident...but Justin's been telling people there's a 200 point inspection in that Victory [points to a bike on the showroom] and that's a lie.". Then he walked away. I almost stopped being mad for a second and laughed. He was like Batman... In and out real quick. lol. But when I told the manager "So we've established Justin is a liar...what can you do about this?", he just went on about the "used bike vs as-is" BS.
Mr. Larry strikes me as the type if owner that lets the bees bee, the flies fly and Managers manage. I can respect that, being a General Manager and having an owner myself.

After many recommendations from you guys, I think I stick with Hattiesburg Cycle for their Service Department...but I'll buy all my stuff from on-line and bring it to them for install. In other words, the service depo is as far as I'll go...no more trips to the showroom or the store. Shame too...'cause they've got good stuff.

Thanks everyone!!!

Casey (Jedye)
 
I really wish my first service experience with the Spyder would have been better. About a month ago, I bought a secondhand 2010 Spyder RT-S from Hattisburg cycles. Before purchasing, I inquired about this units service schedule. I was assured from Justin (the salesman) that the bike had all its regularly scheduled service appointments met and the unit was in perfect condition. I specifically asked about the rear tire, because it looked a little worn and again was assured that it was in good condition. I back ti Hattiesburg Cycles today (only a month after i've purchased this bike) because this bike had just turned 14,000 miles and I wanted it serviced. Imagine my surprise when the service man said that I needed a new rear tire, new brakes and a new drive belt ($1300.00) The service department at Hattiesburg Cycles is great and I hold nothing against them but Justin the salesman is a liar. When I confronted Justin on the showroom floor about it he said he did not remember the tire being that worn. He also dodged any explanation for the bad brakes and the bad belt. Of course, a manger got involved and he too dodged every question, only stating that when you buy a used bike, its "as-is"... I already know that...that's not the point. The Salesman lied about the condition of the unit. It's a shame too because I really did like Hattiesburg Cycles but I will be taking my business elsewhere in the future.

And I know, when you buy second hand, you buy someone else's problems. That's not the point. The Saleman out-right lied about its prior services. There's also the safety concern about putting someone on the road with a bike in that condition (bad tire/ brakes).

So I'll be looking for a new shop to service my Spyder. If anyone can recommend one between Biloxi, MS and New Orleans, LA, I'd appreciate it. Thanks!

That being said...the repairs were made and I still love the bike...just got a bad taste in my mouth from my salesman. I'll go for a ryde, it'll be better in a while. :)

Casey (Jedye)
Sorry to hear about your troubles BUT IF IT'S NOT IN WRITING THEY (the salesman can say anything) AND IT DON'T MATTER I LEARNED THE HARD WAY TOO. SO I ALWAYS GET IT IN WRITING OR GO ELSE WHERE. J/S
 
You were had! Tire I can see. Belt? You saw the damage before. Brakes? MAYBE the rear but not the front. I'd like to hear the breakdown on the charges if you don't mind. There are many unwary owners on this site. You may be doing them a favor. BTW, check your front tire wear. I didn't hear anything about rotation of tires.
 
You were had! Tire I can see. Belt? You saw the damage before. Brakes? MAYBE the rear but not the front. I'd like to hear the breakdown on the charges if you don't mind. There are many unwary owners on this site. You may be doing them a favor. BTW, check your front tire wear. I didn't hear anything about rotation of tires.

Desert Spyder,
The belt was damaged, I noticed it shortly after I purchased the Spyder while I was washing it.

The front brake had over 50% life so it wasn't replaced...just the rear brakes.

As far as posting the break-down of the charges...I'll do you one better. Below is the actual invoice...hope this helps.

ImageUploadedByTapatalk1375056830.036085.jpg
ImageUploadedByTapatalk1375056846.602616.jpg

Or Phitobucket, if you prefer:
image_zps03d9a296.jpg


image_zps881bff69.jpg
 
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It's starting to sound as if Justin is actually a pretty GOOD salesman; he just might be running a bit shy in the "Ethics" Department! :gaah:
 
I've got some new information about this bike. My sources can't be reveled but I trust what I'm hearing.

Let's back up a little: Other than the invoice, the ONLY problem I've had with this byke is that it turns off on my sometimes (4 times now). The first two times, I thought maybe I inadvertently hit the kill switch. The last two times, I KNOW I didn't hit it... in fact, when the latest one happened, I had the cruise control on and my throttle hand was at my side.

Turns out... this unit has been at Hattiesburg Cycles for those exact reasons and the service depo was unable to resolve the issue (again, a reliable source). So here's my question: I understand I bought the byke "as-is"... but shouldn't they have disclosed the fact that there was an issue with this unit. I even asked Justin (the Salesliar) if the byke had any known issue outside of the typical services, of course, he replied "no".

So, I'm looking for guidance from you guys. What should I do? Do I have any options? In my head, I'm thinking about taking it back and asking that the purchased amount (and the $1300.00 bill for the services) be applied to a new Spyder. One on their showroom floor (so they can still reduce thier inventory) and I'll pay the listed price on the unit (with a little haggling on the side, of course). Is this completely unreasonable ... am I way out of line to ask the dealer for this? Or am I stuck with a $24K toy that has known defects? Keep in mind, I've only this for a month and a half.

Help me, Obi-Wan Kenobi...You're my only hope! (Ooops... wrong forum! :joke: )
 
I'd go to the owner. You're going to have to tell him what you've learned about the bike; but try to protect your source!
Justin sounds like a piece of work. :gaah:
And I thought that Insurance salesman had bad reputations; he's almost making me look honest! :ohyea:
 
I'd go to the owner. You're going to have to tell him what you've learned about the bike; but try to protect your source!

No worries on that front. For all they know, it could have been one of the service guys in the back that let it "slip".

I looked up "lemon laws" with MS has... but it doesn't look like it covers motorcycles.
 
No worries on that front. For all they know, it could have been one of the service guys in the back that let it "slip".

I looked up "lemon laws" with MS has... but it doesn't look like it covers motorcycles.

This is a 2010 pre-owned unit... You bought it "as is" so I don't think that lemon laws would apply to you... previous owner yes (if there were lemon laws in the state).
I would do some more homework... Find and get a dealer that seems to be reasonable with you, and see if they would file the issue with BRP, even if the bike is out of warranty. If they do file with BRP, grab the file number, and contact BRP letting them know EVERYTHING from the start, including the "salesliar" since where you bought it is a :spyder2: dealer.

It might be a long route, but unfortunatly these things are that way. Good luck!
 
This is a 2010 pre-owned unit... You bought it "as is" so I don't think that lemon laws would apply to you... previous owner yes (if there were lemon laws in the state).
I would do some more homework... Find and get a dealer that seems to be reasonable with you, and see if they would file the issue with BRP, even if the bike is out of warranty. If they do file with BRP, grab the file number, and contact BRP letting them know EVERYTHING from the start, including the "salesliar" since where you bought it is a :spyder2: dealer.

It might be a long route, but unfortunatly these things are that way. Good luck!

Thanks for the recommendation.... I thought Lemon Laws were specifically for used vehicles? :shocked:

If I can't return it...I'll have them service the crap out of it. I purchased the warranty... covers everything expect normal wear and tear.
 
I thought Lemon Laws were specifically for used vehicles? :shocked:

Although it varies by state, they necessarily do not apply to used or leased vehicles. Only new vehicles in which they have recurring issues that, although covered by warranty, will not be fixed by any means.

If I can't return it...I'll have them service the crap out of it. I purchased the warranty... covers everything expect normal wear and tear.

Good deal! And good luck!
 
Try your approach of trading for a new Spyder. They took the bike back from somebody who owned it before you with the known defect. There is always small claims court and NHTS for safety defects. Also notify BRP.
 
Other than the invoice, the ONLY problem I've had with this byke is that it turns off on my sometimes (4 times now). The first two times, I thought maybe I inadvertently hit the kill switch. The last two times, I KNOW I didn't hit it... in fact, when the latest one happened, I had the cruise control on and my throttle hand was at my side.


Turns out... this unit has been at Hattiesburg Cycles for those exact reasons and the service depo was unable to resolve the issue (again, a reliable source). So here's my question: I understand I bought the byke "as-is"... but shouldn't they have disclosed the fact that there was an issue with this unit. I even asked Justin (the Salesliar) if the byke had any known issue outside of the typical services, of course, he replied "no".
Lemon laws usually apply to the purchase of a new vehicle and the first owner. However (and laws vary by state) in Ohio, if a vehicle is a "buyback" to resolve a consumer complaint about a new vehicle, there are protections in place for subsequent purchasers.


"If a new motor vehicle was returned under the provisions of any state’s lemon law because of a nonconformity likely to cause death or serious bodily injury if the vehicle is driven, the motor vehicle may not be sold, leased, or operated in Ohio. " Suddenly cutting off would seem to fit that description to me.


If that is not the case, the vehicle can be resold but there must be conditions in place:


The manufacturer provides to the consumer, either directly or through its agent or its authorized dealer, and prior to obtaining the signature of the consumer on any document, a written statement on a separate piece of paper, in ten-point type, all capital letters, in substantially the following form listing each defect or condition on a separate line:


WARNING: THIS VEHICLE PREVIOUSLY WAS SOLD AS NEW. IT WAS RETURNED TO THE
MANUFACTURER OR ITS AGENT IN EXCHANGE FOR A REPLACEMENT VEHICLE OR REFUND
AS A RESULT OF THE FOLLOWING DEFECT(S) OR CONDITION(S):


1. ......................................................................
2. ......................................................................
3. ......................................................................
4. ......................................................................
5. ......................................................................
.................... .........................................
DATE BUYER’S SIGNATURE


You need to know (probably from the previous owner) under what conditions the vehicle was repurchased by the dealer.


You need to make sure you understand what your particular state's laws are in this case. Model language was used by most states to write their lemon laws. Obviously, there will be differences from state to state, but often those are minimal.


I did look up a summary of Missouri's law from the BBB: http://www.bbb.org/us/Storage/16/Documents/BBBAutoLine/MO-LLsummary.pdf


This is what the summary of Ohio's law looks like: http://www.bbb.org/us/Storage/16/Documents/BBBAutoLine/OH-LLaddinfo.pdf


Interestingly, the Missouri law summary does not talk about disclosure requirements for subsequent buyers (at least in the BBB summary) which I find odd. Subsequent purchasers should be protected since these vehicle are repurchased because they cannot be fixed within a reasonable time period or fixed at all. Does it make sense they can resell these vehicles without some disclosure requirements?


This Missouri attorney website talks about the lemon law in that state: http://www.kahnandassociates.com/missouri_lemon_law_faqs.php#what_products


There is a section in their summary called: WHAT IF I BOUGHT MY VEHICLE USED?


Usually, you can consult an attorney about your case BEFORE you are under an obligation to use them. Also, your State Attorney General's office may have a CONSUMER PROTECTION DIVISION that can give advice.


I am not an attorney and I am not recommending any specific attorney to you. I did a Google search to find this information. I did previously work with a state agency in Ohio that dealt with LEMON LAW issues, so I do have some knowledge of the process in Ohio.

MAJOR CAUTION: If you start talking suing or consulting an attorney with the dealer and/or manufacturer they will probably STOP all efforts to assist you in the meantime. DO NOT USE THIS AS AN IDLE THREAT. I have seen people throw this line out and EVERYTHING stops: no future discussions; they ban you from the business even if your visit is not related to your problem: you cannot get routine service performed on this or anything else you own; etc.

Besides LEMON LAWS, there are other laws (state and federal) which might protect you. For example, some states do not permit someone to void IMPLIED WARRANTIES. For example, if you buy an apple peeler and it won't peel apples, then you have a legitimate complaint.

In your instance, if the radio doesn't work, I do not believe you have a claim. However, you bought a motor vehicle. It is reasonable for you to expect (even if the dealer didn't tell you so) that you can start and operate the vehicle without it shutting down unexpectedly.

Google your own state laws and hopefully there is help for you out there.

Eventually, you will probably need to disclose source of your information about this being a previous problem. So if that means another salesman told you the REAL history or some sympathetic mechanic took you aside and told you the TRUE story, if this gets litigated, that will probably come out.

When I bought my 2012 Can-Am Spyder RT-S SM5, I asked the salesman if there was a toolkit. He told me no and suggested I get a minimal collection of tools to go along with my Spyder. On my first service visit (break-in service), I casually mentioned to the mechanic about the lack of a toolkit. He laughed and showed me the tool kit that was velcroed to the bottom of the seat. He also told me his opinion of the salesman that sold me my unit (IDIOT, HE DOESN'T KNOW WHAT HE IS TALKING ABOUT, ETC.) No one is going to get into trouble here, but in your instance, if inside information, someone could.

GOOD LUCK!
 
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Knarfoh, WOW! Thanks a lot for the insight and the research. I live in Mississippi (MS) so I'll google to see if we have that clause in our Lemon Laws.

I wasn't going to threaten with a lawyer... I've been on the other end of that conversation and have been instructed by our legal team that when a customer throws out any threat of lawsuit, lawyer, general counsel... end all conversations immediately with "Thank you. We have not been given ample time to remedy this issue but legal recourse is certainly your right. That being said, I can no longer continue this conversation. Our corporate number is XXXXXXX. Thank you." and hang up.

Thanks again for your help!

EDIT: MS': http://www.bbb.org/us/Storage/16/Documents/BBBAutoLine/MS-LLaddinfo.pdf

Doesn't look like I can use the Lemon Law case. Doesn't cover motorcycle and there's no disclosure to subsequent buyer. That sucks.

Guess I'll have to rely on the GM's sense of ethics. (so in other words, I'm screwed.)
 
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