At what point do you call it a lemon or POS

[thebigkat]

First time newbie here

Bought in 11/21 a 2021 Ryker 900 from Jim Potts. Got it end of December as I had them add luggage for me, lights, etc

Arrives in December, battery dead, overheating immediately. Bad luck, whatever, send it to RideNow Powersports in Concord NC

Bad water pump is the diagnosis

Wait 3 months for them to get the part, get the tool to install the water pump, replace battery, etc

Was told last week it’s done, show up, the tech ‘lied’ to service advisor, it’s not done but will be done this week

Get a call today, it’s done. Show up, wait 1.5 hrs, check engine light, the reassess, said just junk codes and they cleared it all out, I’m good to go

Get on the bike, ride 11 miles from the dealership, heading home, enjoying the wind and spring temp then at a traffic stop I see fluid leaking and it’s overheating again. Pull over to safe location, call AAA and now it’s back to the dealership again.

Bike has a total of 15.1 miles on it and I’ve completely lost confidence in the product

Do I contact BRP corporate and demand a new bike, so I have faith that this is just bad luck and it’ll work itself out. Appreciate the advice as I’m in complete befuddlement over this situation

 

[RayBJ]

Very frustrating! Be sure to document EVERYTHING each dealer did with dates. Keep all emails, texts, pics, & expenses related to the saga for your BRP claim. Unlikely that either dealer will make a 1-1 swap.

 

[thebigkat]

Very frustrating! Be sure to document EVERYTHING each dealer did with dates. Keep all emails, texts, pics, & expenses related to the saga for your BRP claim. Unlikely that either dealer will make a 1-1 swap.

Thank you

I don’t fault the dealer/s

I just think it’s a faulty product and needs to be replaced. I suspect my battle will be with someone from corporate

 

[spyderdave]

Check to see if your state has a Lemon Law, you may have some protection. Something makes me think that if a vehicle is returned a number of times (maybe 3?) for the same problem and it's still not fixed, it's considered a lemon. It's worth looking up.

 

[canamjhb]

First. Welcome. Sorry to hear about the problems with your new bike. I agree with documenting EVERYTHING. Every comment, conversation, email, etc. Keep a log and write down dates, names and times. At this point, I think you have a situation of dealing with an inept dealer more than a lemon. Lemon laws are designed to help consumers when items CANNOT be repaired after attempts (usually 3) by the dealer/manufacturer. FYI I have delt with RideNow on 3 different occasions in the past and ALL 3 did not produce a positive outcome. I will NEVER grace ANY of their stores with my presence again......Ever. Like your experience, they lied to me, and screwed my bike up saying they did the best they could do. But of course, still charged me and expected me to pay for their total lack of knowledge, abilities, and professionalism. I'd find a different/better dealer. Good luck..... Jim

 

[2dogs]

Cut out a giant cardboard lemon paint it yellow and park your ryker with the big lemon on it near the dealer and see how long it takes to get positive results. I did that years ago with a Yamaha and I hauled it around in the back of my truck all over town. It worked like a charm.

 

[Piratezz]

Nowadays, you get much more result, with bad reviews on the interwebs, Most company's care about their good name...

 

[Peteoz]

First. Welcome. Sorry to hear about the problems with your new bike. I agree with documenting EVERYTHING. Every comment, conversation, email, etc. Keep a log and write down dates, names and times. At this point, I think you have a situation of dealing with an inept dealer more than a lemon. Lemon laws are designed to help consumers when items CANNOT be repaired after attempts (usually 3) by the dealer/manufacturer. FYI I have delt with RideNow on 3 different occasions in the past and ALL 3 did not produce a positive outcome. I will NEVER grace ANY of their stores with my presence again......Ever. Like your experience, they lied to me, and screwed my bike up saying they did the best they could do. But of course, still charged me and expected me to pay for their total lack of knowledge, abilities, and professionalism. I'd find a different/better dealer. Good luck..... Jim

Couldn’t agree more, Jim. Told twice it was ready when it wasn’t. That is reason in itself to find a decent service provider. “Tech lied to manager” ?? What? In what world does that happen? That is a very poor indictment of the Service Manager, and therefore their service practices in general. Obviously no decent test ride was taken before releasing it to the customer.

It certainly sounds like service ineptitude more than anything else, which is more common than expected. See if you can find a service dealer who is recommended by fellow riders and have it taken there. It may not be the Ryker that is the lemon, but your current service provider. BRP won’t even look at any replacement unless the request comes from your service provider, and I certainly wouldn’t be relying on your current one to get that across the line.

Pete

 

[Mikey]

Couldn’t agree more, Jim. Told twice it was ready when it wasn’t. That is reason in itself to find a decent service provider. “Tech lied to manager” ?? What? In what world does that happen? That is a very poor indictment of the Service Manager, and therefore their service practices in general. Obviously no decent test ride was taken before releasing it to the customer.

It certainly sounds like service ineptitude more than anything else, which is more common than expected. See if you can find a service dealer who is recommended by fellow riders and have it taken there. It may not be the Ryker that is the lemon, but your current service provider. BRP won’t even look at any replacement unless the request comes from your service provider, and I certainly wouldn’t be relying on your current one to get that across the line.

Pete

:agree:X3 Bad dealer!!! Find a new dealer and give brp a call!!

 

[DickB]

Bad water pump, that's on Can Am, but it happens. Tech lied about it being repaired, that's on the service department.

Leak 11 miles after replacing the pump, that's on the service department.

My state's lemon law states 3 or more attempts at repairs. I see service department issues here, not lemon law.

 

[thebigkat]

Thank you to all!

 

[ziggy]

Sorry for your problems. I had the distinction of being the first Lemon Law case in Arkansas on my Ford Granada. That was sooo many years ago!
I contacted the Arkansas Office of Consumer Affairs, or something like that. Set up meeting with dealer and a Ford rep.with a state arbitrator. Left meeting
with a refund and no car.

 

[Azbronco]

I'm not a big fan of the mega dealers like RideNow and Mountain Motorsports. Go to the Can Am website and try to find a local, platinum or gold dealer. The smaller dealers tend to care more about good customer service than the mega dealers.

 

[thebigkat]

I'm not a big fan of the mega dealers like RideNow and Mountain Motorsports. Go to the Can Am website and try to find a local, platinum or gold dealer. The smaller dealers tend to care more about good customer service than the mega dealers.

I am learning that the hard way but duly noted

 

[ThreeWheels]

Thank you

I don’t fault the dealer/s

I just think it’s a faulty product and needs to be replaced. I suspect my battle will be with someone from corporate

I agree with the others who suggest you make sure that you keep accurate records of all the emails, conversations, photos, bills, etc.

In my experience, I DISAGREE totally with your statement.
I TOTALLY blame the DEALERS. It's their incompetence that has gotten you into this pickle. Of course, we could go on for pages about how it's BRPs fault for incompetent dealers and techs.
Nevertheless, it's been my experience over 12 years and three different Spyders, BRP will go to great lengths to make the customer whole when dealing with a good dealer.
Find your closest local dealer with a Platinum rating see if they can help you out.
Also, some small advice, if contacting BRP directly, do so with your hat in your hand asking for their help. If you start out in a threatening posture quoting lemon law and lawsuits, they'll shut you down immediately.
Good luck, keep us posted so we know how you make out.

As always, my free advice comes with a double your money back guarantee.

 

[thebigkat]

Also, some small advice, if contacting BRP directly, do so with your hat in your hand asking for their help. If you start out in a threatening posture quoting lemon law and lawsuits, they'll shut you down immediately.
Good luck, keep us posted so we know how you make out.

I am planning on reaching out to corporate if this bike isn't fixed satisfactory but the approach you mentioned is the right approach

 

[BLUEKNIGHT911]

I agree with the others who suggest you make sure that you keep accurate records of all the emails, conversations, photos, bills, etc.

In my experience, I DISAGREE totally with your statement.
I TOTALLY blame the DEALERS. It's their incompetence that has gotten you into this pickle. Of course, we could go on for pages about how it's BRPs fault for incompetent dealers and techs.
Nevertheless, it's been my experience over 12 years and three different Spyders, BRP will go to great lengths to make the customer whole when dealing with a good dealer.
Find your closest local dealer with a Platinum rating see if they can help you out.
Also, some small advice, if contacting BRP directly, do so with your hat in your hand asking for their help. If you start out in a threatening posture quoting lemon law and lawsuits, they'll shut you down immediately.
Good luck, keep us posted so we know how you make out.

As always, my free advice comes with a double your money back guarantee.

:agree: 110% about the Dealers and their level of Incompetence, however from everything I've read about " Dealer Ratings," they have more to do with the Amount of BRP products they move per year, rather than service ..... JMHO ..... Mike :thumbup:

 

[Azbronco]

:agree: 110% about the Dealers and their level of Incompetence, however from everything I've read about " Dealer Ratings," they have more to do with the Amount of BRP products they move per year, rather than service ..... JMHO ..... Mike :thumbup:

I don't know how the ratings are generated, but my local mega-dealers is a silver but my local independent dealer is platinum. I think there has to be a customer satisfaction portion of the score. Here's what I was able to find:

A Platinum certified dealer consistently exceeds the highest levels of customer satisfaction and ownership experience.

A Gold certified dealer consistently demonstrates a commitment to enhancing customer satisfaction and ownership experience.

A Silver dealer has all the elements and competencies required to help you find the BRP powersports vehicle, riding gear and accessories that fit your needs.

 

[UtahPete]

I don't know how the ratings are generated, but my local mega-dealers is a silver but my local independent dealer is platinum. I think there has to be a customer satisfaction portion of the score. Here's what I was able to find:

A Platinum certified dealer consistently exceeds the highest levels of customer satisfaction and ownership experience.

A Gold certified dealer consistently demonstrates a commitment to enhancing customer satisfaction and ownership experience.

A Silver dealer has all the elements and competencies required to help you find the BRP powersports vehicle, riding gear and accessories that fit your needs.

Marketing hype. Means little to the consumer, really, particularly since it's based on sales, not service.

It sure sounds to me like you have a lemon. Now you have the task of finding a dealer who cares enough to help you resolve the issues to your satisfaction. I don't understand why you think a dealer who you did not buy from would have any interest in getting into a dispute with the selling dealer on your behalf.

 

[Piratezz]

The ratings are based on sold/moved Items. My dealer quit selling them and now only does service, and they do a hellova job, they have the knowledge and a very good techie, who just loves spyders...
When I go to my dealer, I plan a half hour extra, cause when the techie starts to talk.... hahaha you'll know what I mean.
Not all dealers are stealers, not all dealers have bad techies, the art is filtering the good and the bad. Sadly, you will only find out with experience.